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Electronic shutter in lens mechanism got bad and you need to replace complete lens assembly of DSC-S500 camera.
Of course new lens assembly would cost more then camera worth so best option is to buy new camera.
it seems like CCD failure to me bcoz if everything is working and u get black pics it sounds like this , pls go for warranty claim if u have one otherwise contact support centre in ur area they will replace the CCD for a charge , i am not sure abt the price pls rate me even i was unable to solve ur problem remotely bcoz it is a hardware failure which nobody can help but i am pretty sure about it regards
master reset doesnt correct ur problem ur CCD is going BAD it
happens first starts with blurring and out of focus pics and low light
pics , then pics turn green or pink or red and then completely black pls contact service centre bcoz it has
the same BAD CCD batch installed in ur camera which is giving trouble
to thousands of ppl world wide and companys have issued service
advisories Fuji, Canon , Sony, Casio , Kodak everyone
they will cover it free of charge CCD replacement even if ur warranty
is out , pls contact ur service centre and ask them abt BAD CCD and
insist free of cost repairs bcoz it is manufacturing fault even if u
are not in list of service advisory they will do it Pls rate me FIXYA
if i helped u