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Problem instaling a hp laserjet P2015 printer

I get an error when I want to install my printer

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Please send me the exact error message and how you are doing the installation?

Posted on Dec 06, 2007


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I keep getting errors on installing universal drivers for Hp laserjet p2015 in window 7 (64) bit

May be a problem with your driver...try it again ...what error you are getting???

If you need any kind of technical assistance you can contact support cell at

Nov 14, 2012 | HP LaserJet P2015 Printer

2 Answers

I replaced a hp laserjet p2015 printer with another hp laserjet p2015 printer but it can't print.what's the problem,pls help me

This HP printer is comes with the USB cable. To install the printer software, you need to install the USB driver compatible to your printer and then it will ready to print.

Dec 08, 2010 | HP LaserJet P2015 Printer

2 Answers

I have a printer hp laser jet p2015 and laptop with vista the windows can not recognized the device what i can doo

From the manufacturer's web-site:
enter 'P2015' and do a search.
Select your model of printer.
Select Windows Vista.
Select the device-driver, download it, and install it.

Sep 28, 2010 | HP LaserJet P2015 Printer

2 Answers

Install HP LaserJet P2015 Printer

Click Here for your hp p2015 driver, input your operating system and it'll give you the appropriate driver for that system. hope this helps and if so please mark a FixYa!!

Aug 24, 2010 | HP LaserJet P2015 Printer

1 Answer

I cant find hpc20155.xml

This is direct from the HP website. some files were renamed... it works!
ISSUE: During the LaserJet P2015 Series USB installation, the following error message is displayed: 'hpc20155.xml' on HP LaserJet P2015 Series CD is needed SOLUTION: The HP LaserJet P2015 EWS driver on Microsoft Windows Update and Windows Market Place Web sites is newer than the driver that is included on the product CD that shipped with the printer. Because of this. the Microsoft Windows (Found New Hardware Wizard) will install the driver from the web. Some file names are inconsistent between driver version and version, including the hpc20155.xml file, hence the attempt for the driver to search for the hpc20155.xml file will fail, and prompts the error message. To resolve this issue perform the following:
  1. Click the Browse button on the error message.
  2. Browse through the CD to Drivers -> windows 2000_XP .
  3. Select the file , and click OK .
  4. The error message "The Software that you are trying to install has not passed the windows Logo Test " appears. Click Continue Anyway .
  5. If the error message "hpc20155.xml on HP LaserJet P2015 Series CD is needed " appears again, follow steps 1-3.
  6. The required files are copied, and the driver is installed and ready to use.
If the issue still persists then perform the following in the order listed before trying to reinstall the software.
  1. Go to Start -> Control Panel -> System -> Hardware -> Windows Update.
  2. Set the option to Never search Windows Update for drivers .
NOTE: It is important to re-enable the Windows Update function after installing the printer software, otherwise the updates for all the other software on this computer will be blocked. After disabling Windows Update, complete the following steps. Be sure to reenable Windows update after installing the software:
  1. Disconnect the USB cable and remove the device listing from Device Manager
  2. Go to Start ->All programs ->HP ->P2015 ->Uninstall , "OR" Go to Add & Remove and check for the P2015 and uninstall .
  3. Then go to Printer & Faxes . Select the HP LJ P2015 icon and press the Delete button on the keyboard. After deleting the printer icon, go to File and Server properties . Go to Drivers tab and remove any P2015 drivers if listed.
  4. Also delete the following files/ folders C:\program files\HP\toolbox Fx or P2015 C:\documents & settings\app data\tool box Fx
  5. Run the scrubber.exe . Find this on the cd X:\utils\ccc\scrubber.exe & scrubber.ini NOTE: The Scrubber utility can also be downloaded from the web if the original installation CD is not available. However, it is only available as part of the full software installation package named hp_LJ_P2015_Full_Solution_AMWE.exe on . Once the files are extracted to a folder just open the util folder then the ccc folder and the scrubber.exe file will be visible.
  6. Paste these files at the following path and run the scrubber.exe C:\windows\system32\
  7. Empty the recycle bin
  8. Turn the printer back on.
  9. Now install the printer software again. Connect the communication cable to the PC and printer when prompted during the installation.

Sep 07, 2009 | Office Equipment & Supplies

1 Answer

I could not print with hp laserjet p2015 usinh window vista

hi there,
Is the drivers of P2015 correctly installed on vista? If yes then you have to check your printer USB cable. Try to change it and see the result.

Good luck

Jun 24, 2009 | HP LaserJet P2015 Printer

3 Answers

Install my printer without installation CD

just download :


May 15, 2009 | HP LaserJet 1018 Printer

3 Answers

Printer sends error message HP p2015

As mentioned above, install the universal PCL 5 drivers from HP website. This will fix the error.

Feb 23, 2009 | HP LaserJet P2015 Printer

1 Answer

I get the following while trying to install HP P2015

Try to install the driver from CD software ,that is because some time windows unable to download all files for this devise ...

Jan 18, 2009 | HP LaserJet P2015 Printer

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