Question about HP OfficeJet 7410 All-In-One InkJet Printer
I have installed a new color and bw cartridge. Completed printer aligment and all. Now everytime I print something I get a thank you message for using HP products for the BW, the Color, and the photo. I called tech support and they had me remove cartrides, shut down printer, restart printer, reinstall cartridges and t his fixed the problem, however the next day turn on computer same problem. I went through the fix routine again and now it won't fix this. Tech support said no warranty on cartridtged, my local offic esupply replaced the two and the two new ones are dong the same thing.
Any suggestions for a fix.
As u have already tried a few steps and repalced teh carridges as well, u can try the following steps as well .
Take out the cartridges from the unit .
Make sure the unit is connected to the wall jack directly without any surge protector.
Unplug the power cord from the back of the unit ( without turning off the unit ) .
Now press the # and 6 key together , while holding these keys down plug in the power cord back into the unit .
Do not release the keys after a few seconds u will find te hp logo or bars moving across the screen .wait while the unit turns off.
after one minute turn on the prnter . it will go into alligment phase > let it finish .
after its done > try to make a copy .
Posted on May 27, 2008
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