Question about HP OfficeJet 7410 All-In-One InkJet Printer

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HP 7310 print cartridge

I have installed a new color and bw cartridge. Completed printer aligment and all. Now everytime I print something I get a thank you message for using HP products for the BW, the Color, and the photo. I called tech support and they had me remove cartrides, shut down printer, restart printer, reinstall cartridges and t his fixed the problem, however the next day turn on computer same problem. I went through the fix routine again and now it won't fix this. Tech support said no warranty on cartridtged, my local offic esupply replaced the two and the two new ones are dong the same thing.

Any suggestions for a fix.

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Re: HP 7310 print cartridge

As u have already tried a few steps and repalced teh carridges as well, u can try the following steps as well .

Take out the cartridges from the unit .
Make sure the unit is connected to the wall jack directly without any surge protector.
Unplug the power cord from the back of the unit ( without turning off the unit ) .
Now press the # and 6 key together , while holding these keys down plug in the power cord back into the unit .
Do not release the keys after a few seconds u will find te hp logo or bars moving across the screen .wait while the unit turns off.
after one minute turn on the prnter . it will go into alligment phase > let it finish .
after its done > try to make a copy .


Posted on May 27, 2008

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1. Press the Setup button.
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  2. Select Clean Print Cartridge and then press OK . The device prints a test page.
  3. Examine the test page. If the print quality of the page is good, stop here. If the print quality is bad, go on to the next step for further cleaning.
  4. Open the Printer Toolbox . There are two ways to do this:
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    • If the HP Director method does not work, open Printers and Faxes in the Windows Control Panel , then right-click your printer icon and choose Properties . Click on Printing Preferences . Click the Services tab, then the Service This Device icon.
  5. The Printer Toolbox opens. On the Device Services tab, click Clean the Print Cartridges , then follow the on-screen instructions. Up to three levels of cleaning are available. Discard or recycle the page that prints.
  6. Remove and re-insert, while the product is switched on.
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Hp 7310 all in one

First check that printer is not set to print B&W. Open an application to print a page, for example Word. Chose print command from the file menu on top bar , the print window will open.
In the print window press the 'properties' button, and check tha printer is set for color printing.t

Once you are sure printer settings are not in B&W, read the following.
Even if it shows color at 75, the printer color level may had not been reset since the cartridge had been replaced, in this case the cartridge may be empty.
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In either case replace color cartridge with new original one.

If after you replace the cartridge it still does not print colors, then color head is faulty, at this point consider having the printer repaired by a technician.

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