Question about Garmin StreetPilot c550 GPS Receiver

1 Answer

LCD Screen Faded Out

I can no longer read the LCD Screen on my Garmin StreetPilot c550 GPS. I have seen multiple blogs reporting this problem happening from the first day of purchase forward. Is Garmin recalling this model to correct feature? Is there anyway to correct the contrast?

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  • Anonymous Dec 16, 2007

    My Garmin got 2/3 of the screan darken faded out

    Can the screan be replaced?

  • Anonymous Jun 19, 2008

    GPS works great for about an hour... then the screen goes blank, and nothing else works.. Have to unplug and let it reset!



    Unit is two weeks old...

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1 Answer

Saw this on a different forum.

I apologize for the inconvenience. After further research with our engineers, a problem has been discovered on your C550. A file has been created to stop the unit from turning off and locking up. Please download the new file from your computer to the unit. The file is attached to this email along with instructions on how to get the file into the unit.

The following procedure will update the software in your C550 series and correct the power issue you are experiencing with your Garmin C550 series

1.) Let the Garmin sit without power for at least 24-48 hours.

2.) Plug the C5xx series into the your computer (using a USB port in the back of the computer) with the cable provided with the unit.

3.) After removing the faceplate on the front of the Garmin press and release the reset button. At this time the C550 series will reset and power on.

4.) Save the attached file included in e-mail from Garmin Product Support. Save this file to the desk top on your computer. Note: This will make it easy to find.

5.) Open the My Computer window (by accessing the start menu on the bottom left of your computer screen).

6.) Locate and open the Garmin Mass Storage device.

7.) Locate the Garmin folder and open.

8.) Open the remoteSW folder.

9.) Copy the file that you have saved to the desktop and paste it into the remoteSW folder you have just opened. Make sure that none of the files contained within the remoteSW folder is highlighted, or you will not be able to save the new file.

10.) A message window will pop up asking you to confirm that you want to replace the file; Select Yes.

11.) Disconnect the C550 series from the USB cable and let the unit restart. A message will appear on the screen stating "Updating PLD Software".

Note: the screen will fade out and go blank during this process. Do not be alarmed, this is part of the update procedure, and the screen will return to normal within seconds.

Posted on Dec 26, 2007

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Please don’t forget to rate my answer.

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The unit will withstand the same heat that a human body can withstand so you can use with no problems while you are driving.  Don't leave it on the dash when you are not using the vehicle as the extremely high temps that occur in a stationary vehicle with the windows rolled up will damage the unit.  It is very easy to place the unit where it is not in the path of air conditioning.

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Try tapping the power key while the unit is on.  This may activate a control for contrast and brightness.  Otherwise it's in the settings screen.  Try looking at the screen in bright sunlight it may be make the screen visible enought to see the settings.

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