Every few days we get the following error message on our Minolta D13510f.
Its says contact our technician and provide this number to them. This is something that happens a few times a month, sometimes the problem goes away, sometimes we actually have to have the technician come in and take a look at it. It seems to be a problem with the Multi-bypass tray because I hear a noise from the tray right before the message appears. I searched online but with no luck.
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Re: Error Code C0960
That error code usually indicates a problem with the bottom paper tray. Make sure the paper is loaded properly and that all the paper is aligned properly. Take all the paper out of the tray and reload it.
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1. Open the front cover, wait for a few seconds and then close it. If the error is still there try the second method.
2. Shut down from the main power switch wait for a few seconds and then start it up while keeping the 'Utility/Counter' button pressed; keep it pressed until the reset button appears on the touch screen, release the 'Utility/Counter' button, touch the reset button and an OK message should appear below.Restart it normally and it should work. If the error is still there, try to follow the steps provided in the solution found based on your error code.
Manual bypass lift. Located on the right side of the machine. looks like a step well the code indicate that it is not lifting the paper on that tray to get it to the rollers. Check for anything jammed inside if not have technician look at it there is a service bulletin out on that code mite have to have the clutch and accurator re-aligned.
Manual by pass tray lift the by pass tray is the step looking thing on the right side of the copier. check to make sure there is nothing stuck inside there. IF ok then mite want a tech come out and look at it
By pass tray on the right side has something preventing it from lift during operation bypass tray is used for envelopes etc. media type if that's does not work need a tech to come out look at it could be a sensor misaligned and or the clutch is bad worse case the control board
Manual Bypass tray. the paper tray on the side of the machine check for a jam if not have a tech from Konica Minolta come out and check it out there was a service technical bulletin issued in regards to that issue.
C0960 Bypass lifting motion failure.To fix this problem, check that there is a clear paper path. The take-up roller has possible not returned to the 'home' position. Turn off the copier, manually rotate the roller to check that it is free. Turn on the copier, once start-up is completed, check that the paper path sensors are clean. Close the by-pass tray and open again.If this fails to reset the code, refer to your service technician.
Check your bypass tray, the tray is on the right side of the machine, the tray flips out for legal and 11x17 paper sizes. Check that there is nothing jamed inside, code says that the tray can't lift. so check for anything jamed inside down there. As to reset the code open then close the front door where you put the toner. Turning the machine on and off will not reset the code. but open and closing the front door will clear about 80% of the service codes.
I have a feeling that this has something to do with software on the hard drive. Either the software needs to be restored on it or it could have crashed. A Konica/Minolta dealer in your area should be contacted to send a technician out to look at the situation.
The trouble is that Minolta did not provide a chart of error codes in the user manual; mostly error code issues would require a technician to repair anyway -- or at least somebody trained to do preventive maintenance. If you have a routine repairman, or if you have My Konica-Minolta access, you should be able to get more information that way. Other things to check:
Is a preventive maintenance due?
What was the unit doing before it threw the code? Was it making copies? Of what quality? Did it stop in the middle or finish a run?
Are you using good quality, dry paper? This was posted in December -- might you be having static problems due to dry air?