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Disk tray won't open

It doesn't open how do i fix it please

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Re: Disk tray won't open

I had this problem with my first console...

When i pressed the Eject button the tray didnt always came out.

Solution 1: Try moving the tray left and right (or up and down if you have your console vertical) imediatelly after pushing the eject button applying a bit of pressure ... and when you feel the tray pushing back... well, let it :)

Solution 2: (worked permanently for me): With FINE sandpaper rub out all the little edges around the inner part of the Tray´s Faceplate, on MY console the problem was a little edge of excess plastic, so i noticed easily...)

Hope this helps...

Posted on Dec 06, 2007

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Re: Disk tray won't open - Microsoft Xbox 360 Console Video Game Consoles

Call Customer Support: 1-800-4MY-XBOX

Posted on Dec 06, 2007

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SOURCE: My X-Box 360 won't read my games all I get is open tray or unreckonized disk how can i fix it?

That is your drive thats crapped out....if you put in a game and it says open tray, time for a new disk drive or another 360....sorry

Posted on May 03, 2012

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XBOX360 disk tray keeps ejecting

This is likely the same issue occurring when the disk tray will not open either. Suspect your drive belt is worn and requires servicing. This is best done by an xbox servicing agent. Not too expensive. I have been suffering with a tray that will not open for over 2 years now, however, I am able to fix it simply by ensuring a disk is always left in the tray. It only fails to open if there is no disk in the tray. Even then, I can open it by lifting slightly with a paperclip.

Jul 18, 2014 | Microsoft Xbox 360 Console


Xbox 360 - Stuck or sticking tray fix!

If your Xbox 360 DVD drive won’t eject it can be a very simple fix.

The Samsung drive is almost always a very simple fix, if you have another drive, it may be more difficult.

To identify your drive, follow this guide:

• Remove the faceplate by firmly grasping the opening for the USB ports and pulling.
• Underneath the DVD tray there should be a small hole.
• Look at the wires in the hole to identify which drive type you have.

Red and Black Wires = Samsung Drive
Yellow Wires = LiteOn Drive
White Wires = BenQ Drive
No Wires = Hitachi Drive


It is very common for a Samsung drive to not eject. It’s a very simple fix for this!

1. Power on your Xbox 360
2. Press the eject button
3. When the Xbox 360 “tries” to eject, just simply push in on the tray cover.

That should make it eject!

If it does not, please follow the guide for the other drives below:

This requires you to disassemble your Xbox 360. IF you don’t know how, look it up on google, there are plenty of guides.

Then follow these steps:

1. Remove your Xbox 360 DVD drive from the Xbox 360
2. Turn over and remove the four screws securing the drive (6 screws if it’s a Hitachi)
3. Remove the top cover of the DVD drive.
4. Put the drive back in the Xbox 360, connect the wires, and power on your Xbox 360.
5. Once the 360 powers on, eject the drive. Most of the time it should eject normally. If it doesn’t you may have to force it.
6. Unplug the Xbox 360. If you turn it off with the power button the tray will close first, we need it open.
7. Near the front of the drive, you should now be able to see and access a small rubber band that was hidden by the tray.
8. Remove the band, lubricate and replace.
9. Replace the top cover and hook up and test.
10. If that doesn’t work, you may need a new rubber band. If you can get one of the right size, replace and test.

on May 13, 2010 | Video Game Consoles

1 Answer

My X-Box 360 won't read my games all I get is open tray or unreckonized disk how can i fix it?

That is your drive thats crapped out....if you put in a game and it says open tray, time for a new disk drive or another 360....sorry

May 02, 2012 | Microsoft (X-Box) B4J-00107 X360 Platinum...

1 Answer

Repair guides

Hello, well rather than type out and try to explain the whole process, i will direct you to here and here. So much easier to "see" it than "read" it. The first link is for a tray that won't open. The second link is if the system actually says that it's reading the disk and the displays "tray open" message error. Both are common and very annoying. I have fixed many using both methods. If anyone is unfamiliar with how to open your xbox 360, you can watch how here. I hope this helps.

Dec 11, 2011 | Microsoft XBOX 360 ARCADE Console

1 Answer

What do you do when your xbox won't read disks?

The main problem might be a big problem with the disk tray. There might be an faulty wire that has lost connection and if your disk wont event turn on, there might be a problem with the power supply that supplies the cd tray. If the disk opens and closes but doesnt read and wont say tray is in and keeps saying open tray, there might be a small fracture on some of the wires or there is something wrong with the motherboard of the xbox 360. The best way is to buy the warrenty now and send it to the xbox 360.

Jul 27, 2011 | Microsoft Xbox 360 Console

1 Answer

I cannot get the disk tray to open

Well is the disk tray doesn't open then you should take it to a repairer and see if they can fix it as trying to fix it yourself could mean breaking it even more. =] Also do not try to keep opening the tray as if it has a game in it, it could be jammed and break/damage the disk. =]

Nov 06, 2010 | Microsoft Xbox 360 Console

1 Answer

Sony PlayStation 2 Slim disk only spins if door is a little bit open, I even put something on it so that it won open or shuts completely, because if it does, then it doesn't work,for reference, it was...

tray problem can be solved by opening the ps2

1. unscrew all the screw open the body
2. on the upper body u can see a spring on the tray
just clean the spring (dust particles)

3.cover the tray check whether it is working

Mar 22, 2010 | Sony PlayStation 2 (PS2) Console

1 Answer

Xbox 360 disk tray wont stay shut

My 360 is/was having a similar 360 would say "reading disc" then "open tray". Well since my system is only about 8 months old...I opted to send it in for repair. Its under warranty. My system is in route to be fixed as we speak. I would advise you to get yours registered too.

May 28, 2009 | Microsoft Xbox 360 Console

3 Answers

Xbox 360

tap on right above the drive if a tap doesn't work just hit a little harder mine does it every now and then it will pop open

Aug 25, 2007 | Microsoft Xbox 360 Console

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