Question about Fujitsu ScanPartner fi-5120C Pass-Through Scanner

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Code DS42019 I am having problem with my scanner give me a suggestion the error code is Code DS42019

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Re: Code DS42019

I had this same problem after an office move at my workplace. I tried moving the USB cable back to its original port and it worked fine!

Posted on Jun 29, 2010

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Re: Code DS42019

I restarted the print spooler and this resolved the issue.

Posted on Jan 07, 2015

Re: Code DS42019

Had the ds42019 error message on a Dell GX270 PC. The solution that worked for me was to install a USB 2.0 card and use the scanner on one of these ports. Apparently the PC has power problems and the USB 2.0 helped alleviate this.

Posted on Oct 13, 2008

Re: Code DS42019

I have to restart the PC to scan properly again. If I find anything more will post soon

Posted on Aug 19, 2008

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Hi Alafin,

An error code of L4 suggests a motor error. It could be something as simple as a loose cable but it could be a bad motor. I would suggest you call on a local dealer to repair this as you will probably need new parts.

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Code error ffff:0024

While I am trying to scan the images, I am getting the error Code[ffff:0024] & I am unable to scan anything from Epson 1500 model. While I switch on the scanner, it sounds lot from the scanner for continuous 2 minutes. I couldn't get scanned anything ... please
give me the solution.

Mar 30, 2009 | Acer Scan to Web 3300U Flatbed Scanner

1 Answer

How can I resolve this issue: Communication Failed. Make sure that the power is on, the cable is firmly connected, and the scanner is not use by another application. For details refer to FUJITSU TWAIN 32...

Normal 0 Disconnect the printer or at least be sure it is turned off. I'd do both and reinstall the CD software program that came with the printer. When the software program asks you to connect the printer to the USB port, do so and it should again work properly.
Hope this helps. Bud

Dec 30, 2008 | Scanners

4 Answers

TWAIN Driver Error

If connected via USB, unplug cable and insert into another available port and error message should disappear.

Nov 14, 2008 | Fujitsu fi-5120C

1 Answer

Fi-4120c2 error Code


The scanner does self-diagnostic when receiving Read Command (to start scanning) and displays the result if any error or alarm is detected.

Error code-E3 in Fi-4120c2 scanner means "Light intensity check" . When this error is displayed on the scanner panel, TWAIN displays the following error-

" Irregular status is detected in scanner. If this status recurs after power cycling, please give following Sense key and ASC code to your service provider.
If ASC code is the following, please confirm following status before power cycling’
- When ASC=0x580, confirm if the shipping lock (if any) is set at “Release” position.
- When ASC=0x680, clean the sheet guide (white part) in ADF.
(Error Code DS42001)

E3 explains Optical alarm (back). This alarm occurs if the gain adjustment of the CCD amplifier does not succeed at a READ command for the first document, or during scanning.

Probable causes:
- The lamp, the optical system or white sheet guide is dirty.
- Defective lamp or CCD.
- Connector disconnected

To check and resolve the issue, lease follow the steps provided below:

1. Is sheet guide (white part) in the reading position dirty?
#Open the ADF and clean the sheet guide (white part) and the glass.
2. Is the lamp ON?
3. Are the cables damaged?
4. Are the connectors connected correctly?
#Disconnect SCSI cable and turn the scanner ON. Open the ADF and press Cover open sensor to see if the lamp lights. If not, the error is caused by the defective lamp.
5. Is the optical unit dirty?
6. Are the cables damaged?
7. Are the connectors connected correctly?
# Check and Clean (ADF back):
# Check if inside of the grass for Upper unit ASSY is dirty. Clean inside of the glass of the dust cover.
9. If the issue still persists, then you may have to replace Optical unit.

Hope the above information will be helpful.

Please revert if you have further queries.

Thanks & regards,


Oct 08, 2008 | Fujitsu fi-4120C Path-Through Scanner

1 Answer

How to Default Duplex Scanning

  1. Image Scan Can not be Found.
  2. please check and Cable connection
  3. and the scanner is not used by other application.(Code:DS42019)

Jul 02, 2008 | Fujitsu fi-4120C Path-Through Scanner

1 Answer

Fujitsu Error

try a new paralel or usb cable you might have gotten a defective cable

May 22, 2008 | Fujitsu fi-5120C

8 Answers

Getting error code Code[ffff:0024]while scanning

while i am trying to scan the images .. i am getting the error code like Code[ffff:0024] while warming up the scanner, besides a sound from the scanner making it power off (light inside the scanner goes off ) so that i could not get scanned anything ... what will be the reason ? please suggest me the trouble shoot kaarthik

Apr 14, 2007 | Acer Scan to Web 3300U Flatbed Scanner

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