Question about Acer AL1916W 19" LCD Monitor

1 Answer

Monitor does not retain picture

When the computer and monitor is turned on, the monitor shows the screen picture presented by the computer for a few seconds, then the screen goes blank. If I turn the monitor off and on again, the same thing happens. I have also hooked the monitor to other computers without any change in the problem. The green"on" light does remain on.

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  • herghjjt Dec 08, 2007

    When the computer and monitor is turned on, the monitor shows the screen picture presented by the computer for a few seconds, then the screen goes blank. If I turn the monitor off and on again, the same thing happens. I have also hooked the monitor to other computers without any change in the problem. The green"on" light does remain on.

  • xray-k Dec 22, 2007

    I have the same problem: turn on power to screen, stays on for 2-5 seconds,... black screen. Brand new monitor, please help, suggestions?

  • xray-k Dec 23, 2007

    xray-k again: I read several of the suggestions here on the board. I have tried the Hard Boot (removing the power cord, etc), removing the graphic card and reinserted it, checked the screen resolution etc. I am using a Mac G4 and I have been using a AL1916W as my main screen. This screen have been reliable and has worked flawlessly for more then a year. This new, 2nd AL1916W has eaten several hours of my day with no solution in sight. Any suggestions? Thanks in advance.

  • dmerchan Jan 10, 2008

    i do have the same problem, i turn it off and on while it shows image i press the empowering button and set another configuration (you only got 2 or 3 sec to do that) if it doesn´t work i repeat the procedure until it stays on

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  • 32 Answers

Hello,

Based upon so many people that have the same problem, it probably is a defect... I may call the manufacturer, chances are they are aware of the problem and are willing to replace it or tell you what to do.

I found the contact info here; http://us.acer.com/public/page11.do;jsessionid=4EA0E8447B0D219E50E60867ADA1D9E5.public_a_14b?sp=page74&UserCtxParam=0&GroupCtxParam=0&dctx1=25&CountryISOCtxParam=US&LanguageISOCtxParam=en&ctx3=-1&ctx4=United+States&crc=790373818

Acer America (USA only)
Acer America Corporation
333 West San Carlos Street
Suite 1500
San Jose, CA 95110
(408) 533-7700 – Phone
(408) 533-4555 - Fax
(408) 533-4574 - Sales Fax

I also found this part for monitor repair; http://www.acerpanam.com/synapse/forms/webpage.cfm?siteid=7293&areaid=7&website=AcerPanAm.com/us

Regards,

-Chester

Posted on Jan 11, 2008

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