Question about Creative Labs Zen V MP3 Player

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Creative Zen V Problem

My Creative Zen V froze last night and I thought it would unfreeze by the morning but it didn't. It's still frozen and even when I press the 'restart' button it doesn't work. Is it broken? should I wait longer until it unfreezes? what should I do?

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Re: Creative Zen V Problem

Remove the battery and the usb then plug back in. if that doesnt work hit the reset button (if this one has one)

Posted on Dec 06, 2007

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My creative Zen is frozen

My creative zen froze as well but if u check the bottom of ur zen there is a reset button that just turns it off and on again sorry if it doesn't work ur welcome if it does!!!

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My mp3 player is frozen and wont unfreeze My Zen Creative MP3 player froze on me, it just keeps showing the shutting down screen and won't do anything else. I had previously dropped it outside and found...

Try pressing the reset button on the side. If it starts up go in to the utilities menu and reset it. That may fix it, or you may need to reload the firmware. You can get the firmware from the Creative support pages.


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There is a small pin hole reset button, you will need a small pin to push the button on the inside, hold the button for about 20 seconds.

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I found the reset button. It is very very small!

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When this happens to my zen player, I take out the battery and then put it back on. Then I make sure to charge it fully. Good luck.

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"If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

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Dec 17, 2007 | Creative Labs ZEN SLEEK MP3 Player

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Zen frozen on one screen even after I've restarted it.

hard drive sounds bad. has it been dropped?
try to do a cleanup
  1. Detach the Zen player from your PC , and ensure that the Zen Sleek is turned off.
2. Connect the power supply to the player.
3. Hold down the Play/Pause button while inserting a paper clip into the Reset hole
underneath your player, beside the data/power connector. Keep on holding the
Play/Pause button while you release the Reset button. The Rescue Mode screen will
then appear.
4. After the recovery mode has started, release the Play/Pause button

It will display the following options.
Clean Up Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
Format (All) Caution! Erases all content!
Save a copy of your player's content before formatting.
Reload OS/ Firmware Caution! Erases your player's firmware.
DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.

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