Question about HP Officejet 7210 All-In-One InkJet Printer

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Color cartridge error message

I changed color print cartridge, now the printer says "Remove and check color cartride" I have tried cleaning and using another cartridge. Same thing

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Re: color cartridge error message

I don't have a suggestion, but what I found when I looked closely at the plastic box that holds the cartridge; there is a small "s" shaped wire that is positioned on the side of the box. In my case, that wire was loose because a very tiny piece of plastic that holds it in place has broken off. I am still trying to see if I can get that box replaced. I don't have much hope.

Posted on Dec 20, 2007

Re: color cartridge error message

I had the same problem with the wire--turns out it's a known defect and HP has upgrade options for those out of warranty. (About $100 off a new printer.) The wire ends up poking the plate at the back of the box, rendering the entire thing useless. I have a new printer on the way, and they will replace all me new cartridges as well. Call them at 800-474-6836

Posted on Mar 02, 2008

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I have installed a new black and color cartridge and still I have a color cartridge replace error message. What do i do?

Your color cartridge may need some cleaning. Remove the color cartridge from your printer. Then close the printer cover. Use a moistened soft cloth and gently wipe the cartridge nozzles to clean the dirts and clogs. Unplug and replug the printer into the power source to reset it. When the printer turns on, reinsert the color cartridge and make sure it's properly inserted and secured in the cartridge carrier. Try to print again. If error continues, try to insert a different known working color cartridge to determine if the other is faulty.
Source: How to Clean the Print Cartridge Nozzles and Contacts Manually

May 09, 2011 | Lexmark X2600 InkJet Printer

1 Answer

Have an HP PSC 1510 printer. I put in a new genuine HP Tri-Color (93) printer cartridge as I usually do and the "Check Printer" cartridge started flashing. Also flashing on the printer is the...

Problem After you install a print cartridge, one of the following messages appears on the color graphics display:
  • Incorrect Print Cartridge
  • Incompatible Print Cartridge
  • Problem with the Print Cartridge
  • Remove and Check [color / black or photo] Cartridge
  • [Tri-color / Black or Photo] Print Cartridge Inserted Now is Not Intended for Use in This Printer

NOTE: In the procedures below, the "problem" cartridge is the one identified by the message on the color graphics display. If the message does not specify a cartridge, perform the procedures on both cartridges. Step 1: Remove, inspect, and reseat the problem cartridge The print cartridge may not have full electrical contact with the printer. Removing and reinstalling the cartridge may help.
NOTE: HP cannot guarantee the quality of remanufactured or refilled cartridges.
  1. Make sure the printer is on. Press the Power button if it is not lit.
  2. Open the printer cover, then wait until the print cartridge carriage is idle and silent.
  3. Press down lightly on the end of the problem cartridge to release it. Figure 1: Removing the tri-color cartridge
  4. Slide the cartridge out and inspect it:
    CAUTION: Do not touch the copper electrical contacts or the ink nozzles. Figure 2: Electrical contacts and nozzlesc00211537.gif 1 - Copper electrical contacts 2 - Nozzles
    • Check the electrical contacts for debris.
    • Make sure all the clear nozzle protective tape has been removed.
      CAUTION: Do not attempt to remove the copper electrical strip! Figure 3: Removing the clear nozzle protective tape
    • Look at the number on the print cartridge label and make sure it is compatible with your printer. Compatible print cartridges are listed in the Printer Reference Guide supplied with your printer.
  5. If the cartridge is compatible, reinstall it in the printer:
    • Cartridges marked with a triangle go into the left carriage slot.
    • Cartridges marked with a square or pentagon go into the right carriage slot.

Step 2: Clean the problem cartridge contacts
  1. Gather the following items to clean the cartridge and carriage:
    • Clean distilled water. Use bottled or filtered water if distilled water is not available. Tap water can contain contaminants that damage the cartridge.
    • Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well).
    • Sheets of paper or a paper towel to rest the cartridge on during cleaning.
  2. Open the product cover and wait until the carriage is idle and silent.
  3. Remove the cartridge and place it on a piece of paper with the nozzle plate facing up.
    NOTE: Clean the contacts quickly so that the cartridge is not outside of the product for more than 30 minutes. If the cartridge is outside of the product for too long, the ink can dry and clog the nozzles.
  4. Unplug the product from the electrical outlet.
  5. Dip a swab in the clean water and squeeze it to remove most of the moisture. The swab should be only slightly damp.
  6. Clean the cartridge contacts.
    CAUTION: Do not touch the ink nozzles.
  7. Clean the contacts in the carriage, inside the product.
  8. Either let the cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.
  9. Reinstall the cartridge.
  10. Reconnect the product to the electrical outlet.
  11. Close the product cover.
Step 3: Repeat reseating and cleaning steps If the problem is not solved, repeat the reseating and cleaning procedures above.

Call HP if the cartridge is covered under warranty to replace the cartridge
or its time for a new printer

Apr 04, 2011 | HP PSC 1510 All-In-One InkJet Printer

1 Answer

Color ink cartridge

Backup mode means printing with one cartridge. If the printer tells you "cartridge failed", it probably doesn't recognize it. You can try removing it from the printer and gently wipe the electric contacts on the cartridge with a dry cloth. Turn the printer off, turn it back on and reinsert the cartridge. If the message is still there, I suggest you buy a new color cartridge. You can also go to the store where you refilled your cartridges and ask for their opinion, they may be able to help too.

Oct 14, 2008 | HP Photosmart 8050 InkJet Printer

5 Answers

Kodak EasyShare 5100 won't print

I have had the same frustrating problem.
I cntacted the Kodak live web chat help line and after removing the print head,switching the machine off for 1 min and reconnecting.Clean heads and recalibrate.
.....Still the same.
They then told me the print head was faulty and to contact Kodak for free repalcement.

Sep 15, 2008 | Kodak EASYSHARE 5100 All-In-One Printer

2 Answers

Hp psc2410xi

The following error message appears on the color graphics display after you insert a cartridge: Remove and Check Print Cartridges . The printer will not print. The message does not specify which cartridge has caused the error. Solution This error message indicates that the printer cannot determine which cartridge is causing the error. Follow the steps below to solve the problem.
  1. Remove the color cartridge from the left stall (which has a blue latch) and refasten the latch. Leave the other cartridge in place.
  2. Close the printer, wait 10 to 15 seconds, then look at the LCD display.
    • If the LCD display reads Insert Color Cartridge in Left Stall , the color cartridge may be causing the problem. Follow the steps below:
      1. Clean the color cartridge contacts.
      2. Reinsert the color cartridge into the carriage and close the blue latch.
      3. Close the printer and wait 10 to 15 seconds.
      4. If the LCD display reads Remove and Check Print Cartridges , replace the color cartridge.
    • If the LCD display reads Remove and Check Print Cartridges , follow the steps below:
      1. Reinsert the color cartridge.
      2. Remove the black or photo cartridge, depending on which one is installed in the right stall. The right stall has the gray latch. Be sure to refasten the latch on the empty stall.
      3. Clean the black or photo cartridge contacts.
      4. Reinsert the black or photo cartridge.
      5. Close the printer and wait 10 to 15 seconds.
      6. If the LCD display reads Remove and Check Print Cartridges , replace the black or photo cartridge.

  1. Remove and then reinsert the cartridge indicated in the error message.
  2. If the error is still displayed, clean the contacts.
    1. If the error message is Error. Remove and Check Black or Photo Cartridge , the following steps may help:
    1. Remove both cartridges, lower the latches, and close the printer access door.
    2. Turn off the unit by pressing the On button on the front panel. Wait for the printer to completely shut down.
    3. Turn the printer back on by pressing the On button.
    4. When the message display reads Insert Print Cartridges , open the access door and replace the cartridges.
    1. If neither of the steps above fixed the problem, either the cartridge or the printer is faulty

    Aug 12, 2008 | HP LaserJet 5L Printer

    1 Answer

    Remove and check color cartridge

    the problem is the little poorly designed metal thing that is holding up the ink cartridge get's stuck between the cartridge and the printed circuit and it brakes the circuit.must have been some **** drawering on a napkin that came up with that one.wasted a nice unit for that two cent piece of metal.

    Jul 23, 2008 | HP Photosmart 2610 All-In-One InkJet...

    2 Answers

    Frozen flashing multiple errors

    pull ur ink cartride from cas and clean it and put it again

    May 01, 2008 | HP PSC 1510 All-In-One InkJet Printer

    1 Answer


    Had the same problem. Cleaned the copper-colored "contacts" on the actual printer. Where the printer and the cartridge touch ... you will see them when you take the cartridge out. Hope that helps.

    Feb 17, 2008 | HP PSC 750 All-In-One InkJet Printer

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