Question about HP DeskJet 5740 InkJet Photo Printer

2 Answers

Replacing ink cartridge

When i put the black ink cartridge in the printer (either the hp 338 or 339) i turn it off and turn it back on but the printer doesn't recognize that it is a new cartridge in there and says please replace the black when it is a new ink cartridge. Please help this is driving me crazy. Thanks

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  • tct1 Dec 07, 2007

    no had no paper jam or power outage before the problem, and i guess it is a genuine cart its a hp 339 and we have also tried an hp 338 which on the side of the pack it says you can use with a deskjet 5740. i will try cleaning tha contacts and interface ribbon. how would you recommend doing this please? and what is the interface ribbon?



    thanks

  • Monican Mar 14, 2008

    Same problem, will not recognise black ink cartridge. Have two 5740 printers. Same problem. Removed and reinstalled several times. Prints perfectly with just colour cartridge, as soon as black one is inserted, cartridge light flashes. Three HP cartridges tried. Am also going crazy with this problem. Please advise.

  • Anonymous Oct 14, 2008

    I have the same problem.
    The 339 black ink cartridge is properly inserted but not recognized.
    It is the genuine hp cartridge
    The problem is on my hp Officejet 6310 printer


  • Anonymous Mar 18, 2014

    My black ink cartridge was just replaced with a new one. Computer/printer recognizes that the ink is now full, however it will not print any black ink!

  • Anonymous Mar 18, 2014

    NEED TO REPLACE HP 1315 PRINTER SCANNER GLASS. WHAT WILL BE THE COST ? AND WILL BE THE COST OF NEW CARTRIDGE ?

  • Anonymous Mar 25, 2014

    replaced black ink cartridge and it does not recognze

  • Anonymous Mar 30, 2014

    Won't recognize black cartridge

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I managed to sort it.... basically one cartridge may be an issue. so replace one at a time. (It happened to me when I wanted to replace the colour but the right hand ink light went on indicating it was the black one) I cleaned both but it didnt work. Then if its faulty you know which one. i then replaced the new faulty one with another new one and it worked. It took a lot of pissing about but it worked.

Posted on Apr 18, 2009

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You will need to clean the contacts on the cartridge & the printer.

Also check & clean the interface ribbon ( the white tap connected to the cartridge carriage.
Try this first.
Just a few ques.
Is the cart genuine of compatible,refill?
Did you have a paper jam or power outage before problem?

Posted on Dec 07, 2007

  • Jenny Charlwood Dec 10, 2007

    use a white spirit or isopropyl alcohol on a piece of tissue.



    the interface is the white plastic tape that runs back & forward with the carriage where the cartridges are seated.



    Also clean the transparent tape that guides the cartridge carridge.

    All these terms and picturescan be found on the

    hp tech support web site.

    You need to be familiar with all these to trouble shoot your machine.

    If you follow all these instructions then we can move to the next set of instructions.

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