Question about HP DeskJet 5740 InkJet Photo Printer

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Replacing ink cartridge

When i put the black ink cartridge in the printer (either the hp 338 or 339) i turn it off and turn it back on but the printer doesn't recognize that it is a new cartridge in there and says please replace the black when it is a new ink cartridge. Please help this is driving me crazy. Thanks

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Re: replacing ink cartridge

I managed to sort it.... basically one cartridge may be an issue. so replace one at a time. (It happened to me when I wanted to replace the colour but the right hand ink light went on indicating it was the black one) I cleaned both but it didnt work. Then if its faulty you know which one. i then replaced the new faulty one with another new one and it worked. It took a lot of pissing about but it worked.

Posted on Apr 18, 2009

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Re: replacing ink cartridge

You will need to clean the contacts on the cartridge & the printer.

Also check & clean the interface ribbon ( the white tap connected to the cartridge carriage.
Try this first.
Just a few ques.
Is the cart genuine of compatible,refill?
Did you have a paper jam or power outage before problem?

Posted on Dec 07, 2007

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