When i put the black ink cartridge in the printer (either the hp 338 or 339) i turn it off and turn it back on but the printer doesn't recognize that it is a new cartridge in there and says please replace the black when it is a new ink cartridge. Please help this is driving me crazy. Thanks
I managed to sort it.... basically one cartridge may be an issue. so replace one at a time. (It happened to me when I wanted to replace the colour but the right hand ink light went on indicating it was the black one) I cleaned both but it didnt work. Then if its faulty you know which one. i then replaced the new faulty one with another new one and it worked. It took a lot of pissing about but it worked.
You will need to clean the contacts on the cartridge & the printer.
Also check & clean the interface ribbon ( the white tap connected to the cartridge carriage.
Try this first.
Just a few ques.
Is the cart genuine of compatible,refill?
Did you have a paper jam or power outage before problem?
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I have used the printer series that you have for years, and once in awhile, I get a new cartridge that won't immediately print. Often, there is just a bit of dried ink residue on the print head, and that won't allow the cartridge to work correctly.
Some simple things to try are :
1) Remove the black cartridge. and take a damp paper towel and gently swab the print head area. Next, apply some pressure to the sides of the black cartridge, until you see black ink oozing out of the print head. Repeat if needed. Once the ink starts flowing, blot off the excess, and install the cartridge.
If you can't get ink to flow, then the cartridge might be bad. Most of them have an expiration date on the packaging.
the problem with the refilled ink is that the ink is NO WHERE near as good as the original HP ink and the ink cartridge is now damaged - just replace the cartridge with a new HP cartridge and you should be OK!
The printers are bad about damaging the ribbon cable inside the print cartridge when you replace the ink cartridge. There is a small wire spring that gets pushed through the cable rendering the printer useless. Poor design by HP. How do I know? I did it to mine. It's cheaper to buy a new one then to have it repaired.
you need to print only in black if that is all the ink you have, and also you need to remove the color cartridge as it still registers in the printer as able to be used, although it is empty or near so. Did you remove the tape over the print head fron the new ink cartridge? Do a print head alignment, or use the toolbox icon to tell the printer that you just replaced the cartridge. Some HP models chip the ink cartridges so even a refill wont register as a full tank and the printer wont print. chip needs to be reset (difficult) or just replaced with a new cartridge.
I just got off the HP help line. After changing my black ink cartridge a test page was printing each time I turned the machine on. This is very costly, in both time and ink as the cartridges themselves for this machine hold very little ink. I tried to learn from HP tech how to turn off the test-print while keeping my color cartridge empty. It turns out that you cant do it. HP requires you to keep buying and using cartridges whether you need them or not.If you buy the color ink it will use it up in its testings. And if you dont buy the color cartridge it will use up your black ink by printing the test each time you turn on the printer. The printer was inexpensive sure, but I'm paying for it in wasted ink.
Sounds like a bad cartridge, you may want to try an original, it may be worth the cost instead of a new printer. First clean contacts on printer w/alcohool and put the cartridge back in. Not fixed try a new one may be worth the $40