I own two of these dvd players. Both of the IR receivers have failed. The remotes work fine as I tested them with an IR card and they are both emitting an IR signal. It appears that the IR receivers have failed.
Is this an easy fix? Has anyone else had a similar problem? Could it be something else?
Since this posting is a year old, its probably no longer an issue.
Other than a fluorescent light shining directly on the IR sensor there are two possibilities. There should be nothing plugged into the rear "control jacks". If these have been used in the past, there is the possibility that the bypass contacts in the connector are either bent or dirty. Inserting a miniplug several times may clear the problem. These bypass contacts break the connection of the signals from the IR sensor to allow control from another unit's remote. If you at one time controlled this unit from an amplifier then disconnected the cable when upgrading the amp, your remote will not work until the cable is also removed from the control jack.
The other common problem is the RAM being corrupt. The only solution would be to reset the player to factory default. Unfortunately this will clear everything in RAM including setup information and all the disc information that you may have entered. If you have this serviced, the first thing they will do is a reset and your info will be gone anyway. To reset, turn power off, press and hold the stop button and press standby/on. That should do it. If not and you're sure the remotes are good then its time to have it professionally serviced.
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The remote can be tested--shops use a card which when remote is pointed at and buttons pressed--a strip on the card lights up.
digital cameras in a dark or very dim room will react on the display
screen in the same way--faint flash will be seen if remote is working.
remote is tested and found to be good---try it very close to unit--you
if no response at all and remote is good have a bad remote receiver in
the unit(make sure the receiver lens is not blocked or dirty).
If remotes have been ruled out the only way to test the remote infrared receiver is with the set apart/ and a schematic measure voltage at the receiver when the remote is used---most of the time since the part is rather small this is just replaced to see if it is or is not the problem; some receivers will fail where if the remote is held very close they work--always the receiver in that case.
Hi, my name is Cheri Torres with DISH Network customer service I came across your post and wanted to see if I could help. The 4.0 IR/UHF remote should be able to work fine with the 2700 receiver and you should be able to address it the same way you did the 3.0IR remote. One thing you are going to want to make sure of is that the 4.0 remote is set up for IR instead of UHF, you can insure this by inserting the green TV1 tab into the front of the remote. Once you have the green TV1 tab in you can try to readdress your remote again. I would like to list here for you the instructions for addressing the remote to the receiver just in case you need them. :) I hope you find this information useful and if you have any further questions feel free to post back here or email me at Cheri.Torres@dishnetwork.com.
Instructions for addressing remote to receiver
Go to System Info screen. In order to do this you will want to take out your smart card from the front left side of the receiver.
Hold down the SAT button until all mode lights light up.
Enter a number between 1 and 15 using the numeric keypad on the remote.
Press the pound (#) button
Once the SAT button blinks three times, press record.
Note: If successful the number selected in step 3 will
appear in the System Info screen under Remote Address.
There could be an IR interference from another source, perhaps florescent lights, DVD player, TV, etc. To locate the source, leave everything off except the receiver and TV. Turn one component on at a time and try the remote to see if the remote still works or not. If it still works, turn on next component. Try the remote until it stops working. Once you find the source,try moving it to a new location. If you don't find the source, then we may need to replace the receiver. I hope this helps.
Please determine if the "Audio" button is actually working.... after pressing the audio button, can you still control the DVD, if not then the remote has switched to the Onkyo. Although, this is not 100% conclusive, unless you have a 2nd remote to test the Onkyo with, it provides a sound basis to proceed.
Assuming the remote is transmitting and the IR receiver on the front of the Onkyo is not otherwise blocked, likely faults include the IR receiver, input to the Micro processor, and the Micro processor.
The most probable fault is the IR receiver.
Thank you for using Fixya, and if I can help you further, please let me know.
Ok let me verify; you have an HT-520 home theatre with integrated DVD player. When you press the DVD input you can't control certain aspects of the DVD player or the DVD player does not respond at all?
Does the DVD respond at all if you put the remote into another mode (should be called Amp or Receiver)? Can your remote be programmed for different devices and mabe it was programmed to control a different DVD player?
I will search the unit in my knowledge base and let you know some exact steps to try. If you could clarify some of thoes details that would be wonderful.
The problem for me was the TV giving off IR signals that interfered with DISH's poorly designed remote. When the TV's room ambient light sensor was turned on and it became dusk outside the DISH remote would stop working. Moving the receiver away from the TV helps but the problem is not eliminated until the light sensor is turned off. Until DISH corrects this poor design there may be no other viable solution.
It should be in the dark plastic area. Shine a flashlight in there and look for the IR receiver. You should see it easily. Otherwise, take the remote and get a piece of card board and cover the entire plastic area. Then start aiming the remote and clicking it to do something it can do. When the IR receiver is uncovered it will do something. Remember the area and shine the falshlight in there and you will see it.