Question about Kodak EASYSHARE Plus Series 3 Thermal Photo Printer

5 Answers

Kodak printer dock series 3

Only printing one side of photo paper on the left side and is streaking. The other side there is no picture. Tried to change cartridge, but does the same thing.

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  • Anonymous Dec 15, 2007

    Prints on bottom 1/3 of picture. Changed cartridge and paper.

  • Anonymous Dec 16, 2007

    Can only print left side of paper (top of picture). Any help?

  • demsecure Dec 17, 2007

    I'm having the same problem. I have changed the printer cartridge and even the paper.

  • mdalle Dec 27, 2007

    I am having the same problem and tried the same troubleshooting steps. I think this is a bad design if so many people are having problems. I have printed less than 50 pictures. Kodak should recall this printer and fix them.

  • Laceynes Dec 27, 2007

    The picture starts to print and stops half way thru and printer error shows up on the printer monitor screen on my computer and the amber lights start flashing. I pull the photo out from the rear and it seems to print out of proportion like half the photo started to print and then started to print again causing an elusion look... Then it will not release the cartridge until i have shut it off and on several times.. What is with this, any suggestions...?


  • k_acey89 Jan 04, 2008

    Kodak EasyShare printer dock only pinting on left 1 & 1/2 inch of paper. Tried changing paper and cartridges with no success.

  • k_acey89 Jan 04, 2008

    Kodak EasyShare only printing 1 & 1/2 inch on left side of paper. New paper and cartridge made no difference.

  • catkat629 Jan 13, 2008

    I am having the same problem. My stripe is roughly 1-1.5" as well, also on the left hand side of the print. I have a large pack of refills that I have sampled from. None of the cartidges print properly for me. I would like to get in and clean it out. but I don't know that it is worth it to try to take it apart.

    On top of that, I can't reinstall the printer dock drivers to my computer--it keeps hanging as soon as it goes to install the drivers. I like the quality of the pictures I get, but this is not worth the hassle!

  • j3emily Jan 31, 2008

    I thought I was the only one! It is SO frustrating! Mine is printing on the left side (top) of the picture and then fades to all white the rest of the picture. I also have tried changing ink etc......

  • nal77 Feb 18, 2008

    same problem, only prints 1/2 of photo.

  • Jeckyl22 Feb 25, 2008

    Exact same problem. Worked fine for a while, then, all of a sudden, the left side of all the photos started coming out blank. I switched color cartridges, and that didn't fix anything. Very frustrating!

  • Anonymous Mar 08, 2008

    My EasyShare Series 3 Printer-dock (Z760) problem started on 12/10/07 and sounds like the same printer-dock problem, as kaz24. The printer prints left half of picture, but there is no streaking or evidance of pictire on the right half of the photo. Camera battery charging and other printer-dock functions are OK. Camera and printer dock were purchased at the same time, about 2 years ago

    Remedial action taken:

    1. Tryed to print other pictures, with same results.

    2. Changed pinter-dock ink roll, withsame results.

    3. Changed printer-dock paper, with same results.

    Please suggest a plan of action:

    1. Can this printer-dock be ecconomically repaired or would it be best to "can" the camera and printer, then buy something else.

    2. If the printer can be repaired, please provide a repair source

    Sincerily yours,

    George A. Van Horn

  • Celwill Mar 11, 2008

    Having the exact same problem as all these others I have read. I have only had mine for 1 year and 4 months. Very dissapointed with the printer dock and the warranty.

  • Juliegnh May 14, 2008

    Same problem here, left side prints, right side all white, changed everything, same results. This is a EasyShare Printer Dock Plus, though, not Series 3. Have had this for several years, only problem was paper doesn't always feed.

  • Anonymous May 19, 2008

    Same here in PA... only half page prints. THANKS A LOT KODAK!! 

  • gbfic Aug 14, 2008

    I have a kodak easyshare dock series 3 ...had it for about 2 yrs. now and all of a sudden it just starting printing bottom half of pictures and that is it! I am so upset and mad.. I even took it apart and followed someones steps on tightening some screws and it still didn't work...still doing the same thing! I need an answer if anyone out there has a solution to this problem please respond...thankyou

  • bstewart001 Nov 02, 2008

    Just started getting the same problem (only printing the bottom portion of the picture). Has there been a resolution to this yet?

  • Anonymous Dec 24, 2008

    I have had the same problem ! It has really pissed me off because I gave it as a Christmas gift and now it won't work. I thought Kodak was the way to go but now I am wondering if they are going to back them or anything!

  • Sare Bear Jan 13, 2009

    I have the same problem plus the side that does get printed appears to have scratches on the paper as well. Followed the repair solutions on the kodak website about tightening the spool of the cartridge so no slack in ribbon but this didn't fix the problem.

  • Juliegnh Mar 20, 2009

    Thanks gzuraski , too bad I opted for the LANDFILL soultion a few months ago :( - I now have Canon Selphy ES2 - a much better product - no more Kodak for me, they have lousy Customer Service, and as long as there is another company with the same type product, the heck with them!

  • Pepper Boy Apr 07, 2009

    SAME problem for my Kodak printer dock! I am so disgusted. I was on the telephone with a Kodak representative for 45 minutes, who was walking me through installing new firmware. However, as we reached the end, and the download was to begin, my computer told me that the firmware that I was about to install was older that what I already had! Ugh! He then told me that was all that he could tell me and that for $80 I could send in the printer to be looked at! I told him that it wasn't worth it. He then said that I could send it in and get 15% off of a new printer dock. Needless to say I declined that offer and told him that I wouldn't be purchasing any more Kodak products. After speaking to a supervisor, I was sent a new ink cartridge and paper to see if that was the problem, but of course it wasn't. (I had already put in a new cartridge and paper but thought that MAYBE my new ink/paper was defective, so they sent me new complimentary ones upon my request.)

  • Anonymous Apr 27, 2009

    I have the exact same problem. I've owned it for 2 years and it's been doing it for about 6months and I have changed the ink cartridge 3 times thinking I had bad/defective ink sent to me. It's still doing it! I'm disappointed with kodak and its customer service.

  • Anonymous May 01, 2009

    I have the same problem, only printing on left side of paper. Kodak support was no help. Gong into the landfill. Never buy Kodak again!

  • mhotchkiss4 May 16, 2009

    I have the same damn problem. Same here will never buy another Kodak camera or dock. 2 of my cameras have died too.



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The problem is most likely a broken plastic lever on the end of the shaft that moves the print head. The plastic lever is keyed to the shaft by a flat on the shaft. The plastic has a tendency to split at the edge of the flat, resulting in the lever slipping on the shaft. This in turn results in one side of the print head not contacting the paper with sufficient pressure. The other end of the shaft has a thick plastic sector gear which is much less likely to break.

I fixed mine by making a clamp from a metal spacer (made from split tube about 1/8 inch long) and force fitting it over the part of the plastic lever that fits on the metal shaft (on the end towards the inside of the unit). There is just enough clearance to do this without hitting the print head frame.

To remove the plastic lever, first remove two screws from back of unit, then pull up on top of unit, unplug two ribbon cables from circuit board and remove top. Then unplug two remaining ribbon cables from circuit board, and three screws holding circuit board. Lift circuit board and fan/fan-holder as one piece. Finally, disengage tab on plastic retainer on end of metal shaft, rotate tab straight up and lift shaft up and to the side (may require a little wiggling). The plastic lever slides off the metal shaft.

Posted on Mar 20, 2009

  • Bob Smith Jul 21, 2012

    Thank you so MUCH! I've fixed both of mine thus far and have a 3rd. I wrote to Kodak and told them how ashamed I was of them for producing such a lousy piece of expensive equipment and how the cost of a 2 cent chunk of plastice adverely effected their reputation. I admonished them for charing such a huge price for the "fix" when I sent mine in some time ago. This fix worked perfectly. Frankly I think there should be a class action suit launched against Kodak in this case. There must be thousands of people out there with the same problem with the same unit. Bless you for being there for us.


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THANKS GZURASKI !!!!!! I followed your how-to and fixed my problem, same as described by the OP. Allow me to add a few things to your excellent write-up:
- To unclip the 3 clamps holding the front of the top piece on, after removing the back 2 screws, gently wedge a pair of pliers in the side and push down on the top piece to 'lever' the first clip out. The others then pop right out easily.
- For the last step, removing the shaft and the end plastic 'arms', use pliers to grip the steel shaft and pry it straight up from the right side. You can push down on the print head for clearance. Slide the retainer off first, then wiggle the shaft out. PAY ATTENTION TO THE POSITION OF THE GEAR SECTOR before removing the shaft. I had to go back in and re-set the gear sector (on the right side of the shaft) after running a test. I set the print head down as far as it would go before hitting the ink cartridge, it should just clear it as it is inserted, about a millimeter.
- My repair 'collar' was a piece of copper tubing, drilled out with a 7/32" bit. I first dabbed some Crazy Glue into the crack on the plastic arm piece, pushed the collar over the broken cylinderpart on the inner side (as you suggest) then used a tiny socket and vice to press the arm onto the shaft. It's a very strong force-fit. Too bad this site doesn't support pictures, which I took to illustrate the procedure.

Posted on May 15, 2009

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You have answered questions regarding people who have photo printers.
The questions asked are based on thermal transfer image printers, not
bubble jet as your answers seem to be based on.
FYI if people are having issues with their thermal printers, particularly with
pictures printing, "Printing" partial pages, how in the world could you
deduce that there is a driver issue? You've been more harmful than helpful.
If for some reason there is "No" printing being done, then sure 25% of the
problem could be drivers or firmware issues. However if it all of a sudden happens, then we have to think of it like a chain on a bicycle suddenly
breaking. Which in this case has a percentage of 50% or greater being
the problem.
The lucky ones, (those w/ mechanical aptitude) can simply open the printer
and make the screw adjustment(don't get me wrong it's time consuming
and tedious) but the unlucky ones will find a cracked gear assembly which
depending on the seriousness may be able to be repaired with
"Model Glue". The recommended action is to follow your warranty, should
you not have one, guess what, these models are no longer manufactured
for this exact reason. Which is why Kodak changed the color to Black on
the new ones. So remember, if you buy it on sale... You now have full
experience as to why the item was on sale in the first place, same goes
with Manufacturer coupons as well!!!! If you want an item to last you
don't buy it on sale, that old wives tale of 'Overstocked Item' is a gimmick
and remember to follow the item you purchased at full price. If all of a
sudden the items price drops to half price, contact the manufacture to
find out why, you may have a hidden problem, and if you contact them
inside your warranty range you stand a good chance of receiving a voucher
for a replacement model to keep you from getting to the point you are in
currently. Good luck, and remember if it's on sale, you should reconsider how long you are going to long you need the product before you buy
it!!! Computer, Copier, Printer Technician 35 years..

Posted on Jul 07, 2008

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Just wanted to say thanks to all those that contributed to this solution. I checked my own printer after it showed the same problems as described and sure enough, the little plastic lever had a crack in it. I doubt i would have spent enough time on troubleshooting the problem to find it on my own. I used a washer that I drilled out to 7/32nds and ground down to the proper diameter for my own fix. Thanks again, folks.

Posted on Jul 31, 2009

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What is your solution to this problem? Please help, especialy now during the holidays.

Posted on Dec 20, 2007

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