My HP Officejet J5780 is frozen in "delete mode." I've gone through the services menu to stop and start the print spooler, but I don't have the option to click neither "start" nor "stop." I also tried running the start and stop spooler commands, but that has no effect.
any suggestions?
Hi,
follow the steps below to resolve
goto http://www.hp.com/cgi-bin/hpsupport/index.pl
select country (select US you can the follow the steps below
exactly as given to reach the resolution)
select See support and troubleshooting information
enter your product name (in your case HP Officejet J5780) and click on >>
then select Solve a problem
select Printing
select Slow or no response from printer
select Print Jobs are Stuck in the Print Queue and Will Not Print with a USB Connected Printer in Windows Vista
on this page you will find also the link for XP solution.
Read the instructions and use utility to resolve the issue automatically.
It will fix your problem
!!! TIP register your product at HP support website and add the link to your Favorites.
If you need more information, send a comment
Success
Hi ,
first of all plug the usb cable and then go to services.msc
now open the print spooler go to properties and then disable it
after that in the printer's and faxes folder do a refresh and then disconnect the usband then restart the computer now go and enable the print spooler to automatic and then see if wee still have the printer entry
if you still do insert the printer cd that came along with the printer on my computer right click and openthe cd content and then go to UTIL and in util open CCC and then run UNINSTALL_L1.bak
disconnect the printer before doing this after the uninstall completes restart the computer
if you still face any error messages or problems please let us know
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