Question about Canon PIXMA iP8500 InkJet Photo Printer

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Too much green

Printing any photos on photo paper show way too much green. Used to be fine, anyone know what setting might be changed, if if there is another problem?

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Re: too much green

It is unlikely that the sudden appearance of a green hue is due to the printhead or drivers going belly up. If the images on photo paper are OK when using the plain paper setting but have a severe green/blue hue when using the higher photo settings it is likely that the photocyan cartridge has been contaminated with cyan ink. Throw the contaminated PCyan cartridge away and fit a guaranteed photocyan cartridge (OEM or compat). Carry out a deep clean and run several plain papers through on a high photo setting. The green hue will gradually disappear.

Posted on Dec 19, 2007

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That post is labeled "Cannon (sic) S9000 Print Head" and concerns a greenish hue error in all print quality levels OTHER THAN plain paper. In other words, all output designated as Photo Paper Pro, Glossy, High Resolution Paper, etc., results in output with enormous and unacceptable levels of green hue. All output designated as "Plain Paper" whether the output actually is on plain paper or photo paper pro, turns out well.

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It is a frustrating problem because you know that the printer is physically capable of printing WITHOUT the hue (as it proves to you each time you choose a "plain paper" paper setting.)

Troubleshooting by reinstalling and updating the printer drivers, and uninstalling/reinstalling the ZoomBrowser EX, replacing the ink cartridges, and deep cleaning are all blind alleys.

A call to Canon support solved the problem for me with this simple and important revelation:

The Plain Paper setting is unique in its use of only 4 of the 6 cartridges. In the Plain Paper setting, only the black, cyan, magenta and yellow cartridges are utilized. The Photo Magenta and Photo Cyan are not utilized. In all higher resolution settings, i.e., in all other settings, all 6 cartridges are utilized.

It follows that if one's problem disappears when not using these two Photo cartridges (i.e., when printing at the Plain Paper setting), then the problem lies with these cartridges.

(In my case, I'd loaded a plain "Cyan" cartridge in the "Photo Cyan" slot during earlier trouble shooting and had forgotten to replace it with the proper Photo Cyan cartridge.)

Problems with magenta hues would admit of the same solution.

Hope that helps anyone else out there tearing out their hair trying to troubleshoot this. "

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