Last night I replaced my battery and my unit would not go any further than the Pearl logo. So this morning I downloaded the firmware upgrade from http://voxrightnow.custhelp.com/app/answers/detail/a_id/2556, and followed all the troubleshooting instructions that popup when you start the program:
start the program,
remove the battery,
hold the play button while plugging into usb,
release the play button the the term "initalizing"
replaces "searching",
click the start button to replace the firmware.
Note: when I tried this last week to fix the aac error message, it did not fix the problem with some music files. After following these steps today, plus making sure the format data box was selected, I can now play the troublemaking files without errors.
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