I have a model ET20GM Whirlpool refrigerator. Whenever the top freezer automatically defrosts, water has started to drip down to the top glass shelf in the refrigerator. This is happening twice a day. Otherwise, the refrigerator and freezer are their normal cold. What is my solution?

Remove the food and icemaker (if it has one) . Remove all the screws holding the rear panel on and remove the rear panel . Using a hair dryer , start in the middle below the coils , and defrost until you see the drain hole . Keep defrosting the hole , sometimes hot water helps , until water starts to go down . Use a small hose inserted into the hole , and blow thru to blow out any debris collected in the drain tube . Get a piece of ALUMINUM wire , stripped of insulation (14-16 guage ) and put as far into the drain hole as it will go without any force . Sometimes bending slightly will help it go farther . Wrap the other end 1 or 2 turns around the black rod ( defrost heater ) above the hole . When refrig goes into defrost , the heater will transfer heat to the aluminum wire , keeping the drain from freezing again . Reinstall the back panel and icemaker ( if equiped ) and the food .