Question about HP LaserJet 3380 All-In-One Printer

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HP 3380 Replace logic board, now get a scanner error

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Re: HP 3380 - HP LaserJet 3380 All-In-One Printer Printers & Copiers

It needs a scanner assy.

Posted on May 28, 2008

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I have scanner error 5, i have tried everything and nothing fixes the problem Help

This error is caused by a bad formatter and a bad scanner motor. HP will replace the formatter at no charge but they are no longer paying for a replacement scanner. I would call 1-800 HPINVENT and scream blue ****. That or find someone throwing out an HP 3330 or 3380 as the scanner motor is the same and can be swapped out.

Aug 22, 2011 | HP LaserJet M1522nf Multifunction Printer...

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Why would my scanner not work on my laser jet 3380 all in one printer?

If you are getting scanner error it is time to clean the scanner assembly.To do so you are going to need proffesion help beacause the scanner can be damaged easy .This error is verry common for the HP all in one printers.If you need any futher help pls replay. Vote if that was helpfull.

Oct 27, 2010 | HP LaserJet 3380 All-In-One Printer

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Hp laserjet 3380 - MS Vista - scanner error, copying is ok

clear glass, replace ribbon scanner cable if no result - replace scanner

Aug 24, 2009 | HP LaserJet 3380 All-In-One Printer

6 Answers

Scanner Error - Power On > Power Off

Sounds like the scanner has died. Sometimes restarting can help out. If you can print try printing out the configuration page and let us know what the error codes are.

May 27, 2008 | HP LaserJet 3380 All-In-One Printer

1 Answer

Replacing scanner assembly

Honestly it is cheaper to buy a new machine. This is a very common problem withthat model. If you are technically inclined you could try removing the top glass, (not easy) and cleaning all the mirrors as well as the scanner. Many times if the scanner cant find home (because the optics are dirty) it will give you a scanner error message. Also HP has had many issues with this model and the scanner, so you may want to try calling them and see if they will repair it under warranty.
Good luck.

Jan 08, 2008 | HP LaserJet 3380 All-In-One Printer

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You may want to remove the glass and clean the underside of the glass and the lamp, also whatever mirrors and lenses there may be. It sounds like it is not setting up properly and the glass and mirrors getting hazy can cause that.

Dec 07, 2007 | Printers & Copiers

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Hp laserjet 3380

Not a easy task on one of these, all covers off, doc feeder and scanner have to be disconnected from main pcb and then remove entire assemblys (Entire top of machine ends up sliding back and up/off), then your getting closer to removing fuser..brackets frame off...many screws, if you aint done it, very easy to break.

I broken a few learning but it's the only way to know! There is a Service manual but It is not publicly allowed to distribute it, and to be honest they are harder to understand than the printer... just be logical, patient, gentle, steady, or be smart replace.

Nov 08, 2007 | HP LaserJet 3380 All-In-One Printer

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