Question about HP LaserJet 3380 All-In-One Printer

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HP 3380 Replace logic board, now get a scanner error

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  • jigin Dec 07, 2007

    Dear ALL



    Facing problem with HP LaserJet 3380 All-In-One Printer;



    2minuts later after powering on it is showing SCANNER ERROR.

    The error is comming intermittently.what may be the possible problems;confirmed scanner trailing cable-ok; pls give me some tips to solve the issue



    Rgds

    Jigin

  • MSROYA Dec 30, 2007

    2minuts later after powering on it is showing SCANNER ERROR.
    The error is comming intermittently.what may be the possible problems;confirmed scanner trailing cable-ok; pls give me some tips to solve the issue

  • chifoukalou Jul 25, 2008

    I do face exactly the same problem with the HP3380

  • mandrax013 Oct 20, 2008

    here the same...tried everything.....disasembling the 3380 is a problem itself

  • Anonymous Jan 07, 2009

    same problem. Time to dump this printer, I fear

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  • 7 Answers

It needs a scanner assy.

Posted on May 28, 2008

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Honestly it is cheaper to buy a new machine. This is a very common problem withthat model. If you are technically inclined you could try removing the top glass, (not easy) and cleaning all the mirrors as well as the scanner. Many times if the scanner cant find home (because the optics are dirty) it will give you a scanner error message. Also HP has had many issues with this model and the scanner, so you may want to try calling them and see if they will repair it under warranty.
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Not a easy task on one of these, all covers off, doc feeder and scanner have to be disconnected from main pcb and then remove entire assemblys (Entire top of machine ends up sliding back and up/off), then your getting closer to removing fuser..brackets frame off...many screws, if you aint done it, very easy to break.

I broken a few learning but it's the only way to know! There is a Service manual but It is not publicly allowed to distribute it, and to be honest they are harder to understand than the printer... just be logical, patient, gentle, steady, or be smart replace.

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