Question about Brother MFC 9700 All-In-One Laser Printer

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How to replace the ink cartridge in my brother 9700 all in one printer.

Where and how do I install my ink for the brother 9700 all in one printer?

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Re: how to replace the ink cartridge in my brother 9700...

You may find it very hard due to it being a laser machine, laser printers do not use ink, they use toner. Toner cartridge is replaced by openning front door and removing the tn-350 from the drum unit it sits in and replacing the cartridge with new, the front door has two doors tou want the whole front pulled down to see cartridge.

Posted on Dec 05, 2007

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My Brother MFC-685CW Printer Wireless doesn't recognise a new colour cartridge despite having cleaned the printer head. It also is not recognised by the PC despite reloading it. Help!! Troubleshooter...

If the message "NO CARTRIDGE" remains on the LCD after you have installed the ink cartridge(s), it is possible another ink cartridge is empty and needs to be replaced or one or more of the cartridges are not installed properly. Complete the following steps:
  1. Unplug the machine from the AC power outlet, wait approximately 10 seconds and then plug it back in.

    1a. If the display continues to show NO CARTRIDGE, verify the cartridges are installed properly by uninstalling and reinstalling all four ink cartridges. Follow Steps 2a through 2f.

    1b. If "INK EMPTY XXXXX" (Xs = color, i.e. INK EMPTY CYAN) is displayed on the LCD, the specified ink cartridge is empty and needs to be replaced. Follow Steps 2a through 2f.

  2. To resolve an INK EMPTY message or to confirm the ink cartridges are installed properly, complete the following steps:

    2a. Open the ink cartridge cover. Pull the lock release lever(s) down and take out the ink cartridge(s). While you have the ink cartridge(s) out of the machine, verify the cartridge(s) are genuine Brother supplies with the Brother logo embossed into the side of cartridge.


    2b. Reinstall the ink cartridge(s). Lift and push the lock release lever(s) until it clicks into place and close the ink cartridge cover.


    2c. The LCD may then display:

    Did you change xxxxxx? Yes No.

    for the color(s) that was replaced. If this message appears, BE SURE to follow the instructions on the LCD to correctly select Yes or No. Select Yes if you installed a new cartridge(s) to automatically reset the ink dot counter for that color. Select No if you did not install a NEW ink cartridge(s).

    2d. After all the correct selections are made, the machine will then enter a cleaning cycle.

    2e.If the display again shows INK EMPTY XXXX, go back to Step 2 and follow the instructions to install a NEW ink cartridge.

    2f.If the machine did not enter a cleaning cycle and the display continues to show NO CARTRIDGE after reinstalling new genuine Brother ink cartridges, your machine may require service.
If your computer is not recognizing the printer you should uninstall and reload the drivers. You might consider downloading a new driver for your operating system from this site:

I recommend bookmarking thihs site for future reference.

I hope this is helpful. :)

Dec 08, 2010 | Brother Printers & Copiers

2 Answers

Brother MF 5440CN USB Printer won't print. Says "Ink Empty Cyn" and then "Ink Empty Yellow" Replace Ink There is ink in the cartridges.

While there may be ink in the cartidges, your printer is getting a signal from the cartidge that it's near empty. There is no real workaround for this; you just have to replace the cartridge(s). If you use a LOT of ink, you might consider installing a CIS (continuous ink system) now made for most printers. You will save a lot of money over time.

What you describe is typical.

Dec 06, 2010 | Brother MFC-5440 Printer

1 Answer

Streaks through the printed page

Description of Problem 100000013725
The ink is leaking out of the cartridge or ink leaked inside my machine.what should I do?

Description of Solution 200000017618
Brother strongly recommends that customers do not use generic ink or refill their Brother ink cartridges. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability since the ink formulation in genuine Brother ink cartridges prevent smearing and clogging of the print head. The Brother limited warranty does not apply to any problem that was caused by the use of unauthorizedthird party ink and/or cartridges.

If the ink cartridge is new and has not been installed into the machine, please do not install the ink cartridge. Place the ink cartridge back into the ink cartridge packaging and call the Brother Customer Service Department at 1-800-284-4329 for assistance.

If the ink cartridge has been installed into the machine and ink has leaked inside the machine, do not remove the ink cartridge from the machine.

Please contact Brother Customer Service at 1-877-Brother (1-877-276-8437) Monday through Friday, 9:00am - 7:00pm EST, excluding holidays.

Jul 19, 2010 | Brother MFC 240C All-In-One InkJet Printer

1 Answer

When it comes time to replace my ink cartridges on my Brother MFC-210C, do I have to replace the color cartridges too, or can I just replace the black ink cartridge?

Its depending on the Ink Level. You will be able to see the Ink level if you use this with your Computer/Laptop. It should have the installed Printer Management Software. It will show you.

Jun 12, 2010 | Brother MFC 210C All-In-One InkJet Printer

2 Answers


Hi, i think during the process of changing the cartridges, the top lid on the ink cartridge that clips or keys the cartridge down inside the printer has been broken and needs to be replaced.

I suggest you get a technician to help get a replacement for this. With this your printer should be in other.

Jan 04, 2010 | Brother MFC 240C All-In-One InkJet Printer

1 Answer

Problem with my Brother MFC 210C Printer won't print the colors.

Check your ink cartridge if they are properly installed.

Check your print settings.

Make sure your ink cartridge are not empty.

Replace your ink with the original Brother ink cartridge.

Sep 08, 2009 | Brother MFC 210C All-In-One InkJet Printer

1 Answer

I want to install ink cartidges and do not know where to begin. I have misplaced my instructions

To install your Brother machine#s ink cartridges, follow the steps
listed below:

1. Make sure that the Brother machine#s power is turned on.

2. Open the ink cartridge cover. This cover is located on right-hand
side of the Brother machine#s front panel.

3. Pull down the four lock release levers. There is one lock release
lever for each ink cartridge.

4. Take the ink cartridge out of its protective bag.

5. Carefully remove the yellow protective cap from the ink cartridge.

- DO NOT touch the side of the ink cartridge covered by the yellow
protective cap.

- Take care when removing this cover to prevent spilling ink and
staining your hands and clothing.

- If the cartridge cover comes off when you open the bag, the cartridge
will NOT be damaged.

6. Install each ink cartridge in the direction of the arrow on the

- Please note that each color has its own specific position. These
positions are indicated by the colors of the four lock release levers.
Do not install an ink cartridge in the incorrect position, as this can
cause print quality problems.

7. Lift each lock release lever and push it until it clicks into the
closed position.

8. Close the ink cartridge cover.

- If the LCD shows #Install Black,# #Install Cyan,# #Install Magenta,#
or #Install Yellow# after you install the ink cartridges, please verify
that you have installed the cartridges correctly.


* DO NOT remove the ink cartridges from the Brother machine unless you intend to replace them. If you do, it may reduce the quantity of ink left in the cartridge, which may cause the Brother machine to miscalculate the amount of remaining ink.

* DO NOT shake the ink cartridges. If ink stains your skin or clothing, wash the affected area with soap or detergent immediately.

* DO NOT repeatedly insert and remove the ink cartridges. Doing so may cause ink to seep out of your cartridges.

* If you mix the colors by installing an ink cartridge in the wrong
position, clean the print head several times after correcting the
cartridge installation.

* Once you open an ink cartridge, install it in the Brother machine and use it up within six months of installation.

* Use unopened ink cartridges by the expiration date listed on the
cartridge package.

* DO NOT dismantle or tamper with the ink cartridge. Doing so can cause ink to leak out of the cartridge

Apr 20, 2009 | Brother MFC 240C All-In-One InkJet Printer

2 Answers

How to Override Ink Level Gauge When Using Refilled Cartridges

Above link great.
If you have a newer print cartridge cart, look for the little window. I put a sticker over the little window on the Brother (innobella) LC38 cartridge cart and it worked great :)
Despite finding a fix for this problem, I think this is a rip off setting on the brother printers and I will never buy another Brother printer for this reason.

Jul 04, 2008 | Brother MFC 420CN All-In-One InkJet...

2 Answers

Brother MFC 9700

Remove your drum unit and you will see on top of where the drum unit sits inside your machine is a piece of glass(inside the machine). Wipe the glass with a soft dry cloth. If this do not work, remove your toner cartridge and see if the toner is spread evenly on the cartridge.

Mar 17, 2008 | Brother MFC 9700 All-In-One Laser Printer

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