Question about Saeco Vienna De Luxe Espresso Machine

4 Answers

Machine Is Stuck on "VENTILATE" Command

My machine is asking me to VENTILATE which I have attempted to do by turning on the knob for the milk steamer... this used to ventilate the machine with hot water and steam and return it to a normal setting, but does not seem to work this time - it keeps asking me to VENTILATE again and again... how do I reset it?

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  • Nifty07 Jan 01, 2008

    This means the water cannot flow through the machine. Normal fix is to prime the machine (turn water dispenser on, fill a cup) or descale the machine. Go throught he menue, select descale, enter, then turn the steam knob fully anti-clockwise. You shoudl put the descaling solution in the water tank first.



    If you have the auto-descale in the menue then run it. Run the solution throught he machine twice. Then rince well.



    Have fun...


  • roper615 Apr 27, 2009

    My machine will run water from the tank through the steam wand but the ventilate command will not turn off. Machine does not seem to prime. Pump is apprently running fine. I decalcified machine, ran rinse, then it quit making coffee, almost no water flow. Then this ventilate thing. Please Help

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I had this "Ventilate" problem after descaling my Saeco Incanto de luxe. I tried all posted suggestions within my capability/user level to no avail. Just when I thought I was going to need to contact customer service for repair, I went through the menu settings and selected "yes" for Factory Settings and the ventilate message went away and the machine was immediately "Ready for Use". Weird, but it worked for me.

Posted on Oct 26, 2014

  • Geoff Clifton
    Geoff Clifton Aug 21, 2018

    Thanks for the tip. Worked for me also after no success running 2 litres of hot water. I had Decalcify on for a couple of weeks which I was in no hurry to do as we don't have hard water. Running decal now with a 2 teaspoons of citric acid.

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Sounds like you all have the same problem. Your flow meter has been obstructed with a small chip of coffee bean that got into your water tank receptacle when your tank was off. You need to remove the top or back depending on your machine and remove the flow meter. It twist apart. The intake is a small opening and that is creates the jet of water that spins the flow meter. If it gets obstructed the meter doesn't spin and you will get the ventilate message.

Posted on May 23, 2009

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Yes. I have exactly this Ventilate problem with my Saeco Incanto

Posted on Oct 03, 2008

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I whant to add the vienna come with a little pummp if you have that pump remove the water container in the water hole put the pump in and put pressure on pump and try to ventilate if you dont have that pump use a turkey blaster cheers

Posted on Jan 30, 2008

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Posted on Jan 02, 2017

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SOURCE: Saeco Vienna Digital De Luxe Espresso Machine

sounds like there maybe a vapor lock problem... where there is a problem with the hosing... or vaccuum-like mechanics inside of the machine... Perhaps even there is "gunk" or milk stuck in the steam wand. you have a few options... get a milk pitcher that reaches almost to the top of the steam wand and fill it with ice and water. Allow it to soak for a period of time until, say, there is a decent amount of condensation that has gathered on the outside of the cup. then clean the inside with something that can reach and is non-abbrasive... *a straw may work* clean it out manually... then soak again. try opening the steam wand again and let it steam in the water... if it's not working... preform a cleaning cycle... and include a 'smigin' 1tsp. or 1 tbsp. of vinegar in the water resevior. and let it run all the water through the steam wand... if possible. if it is still posing a problem definantly contact warranty services... or seek a saeco tech in your neck of the woods!
hope this helped!
:)

Posted on Jan 04, 2008

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1. place water and descaler solution into tank
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8.press the button 2nd from the right as in step 4
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i had this problem too once. its also could be because you have put hot water in the water tank....i had a family member do that and thats what it said....run cold water through wand and see what happens...

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Saeco Vienna Digital De Luxe Espresso Machine


sounds like there maybe a vapor lock problem... where there is a problem with the hosing... or vaccuum-like mechanics inside of the machine... Perhaps even there is "gunk" or milk stuck in the steam wand. you have a few options... get a milk pitcher that reaches almost to the top of the steam wand and fill it with ice and water. Allow it to soak for a period of time until, say, there is a decent amount of condensation that has gathered on the outside of the cup. then clean the inside with something that can reach and is non-abbrasive... *a straw may work* clean it out manually... then soak again. try opening the steam wand again and let it steam in the water... if it's not working... preform a cleaning cycle... and include a 'smigin' 1tsp. or 1 tbsp. of vinegar in the water resevior. and let it run all the water through the steam wand... if possible. if it is still posing a problem definantly contact warranty services... or seek a saeco tech in your neck of the woods!
hope this helped!
:)

Dec 07, 2007 | Saeco Vienna De Luxe Espresso Machine

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