Question about D-Link AirPlus DI-524 Wireless Router

2 Answers

Not working on my 2nd computer

I'm using an HP-pavillion PCU, with a victa OS as my main computer, and another HP CPU with Windows xp as my second computer. I'm using a D-link (DI504) as a router, and a road runner lite (cable) as my internet. My problem is that when I try to open the internet, on my second computer II can't open the browser on it

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  • 2 more comments 
  • Eortiz Dec 06, 2007

    I'm sorry, but I din't mean to rate the solution, if I did, I did it by mistake. Please let me know how I can correct this mistake. Again I'm very sorry

  • Eortiz Dec 07, 2007

    Again; I'm very sorry for the rating I Gave you, but that was a mistake on my part, so please continue with your wonderful and helpful availability for people like me that knows nothing about computing

  • Eortiz Dec 07, 2007

    I'm using is a WebStar by Scientific-atlanta, inc

    The info. on the back, reads as follow.



    S/N 208392605

    MAC 0019479f98C8

    DPC2100R2

    P/N:4012460

    HW Rev.:2.1

    Factory ID:02

    Date of mfg:02/07



    I hope that this info it is of any help

  • Eortiz Dec 07, 2007

    The provider box: is Brighthouse Networks

    The State is Florida, and the closest city is Tampa and the County is Hernando (Sprinh Hill)



    I olso like to inform you, that on the this box, there is a name; Scientific Atlanta.

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2 Answers

Please provide the answers needed for the web link so that I can access the Road Runner help site and learn about your connection -- use link below -- please do not inclide your Road Runner UserID or Password -- I do not want to access your account -- just Road Runner help.

http://help.rr.com/AA/rrwho.aspx?ReturnUrl=%2fDefault.aspx

Road Runner probably provided you a box that your cable and wireless router both plug into -- look on it possibly the bottom for a manufacturer name and model number - I may need that information too when accessing road runner's help service.

Posted on Dec 07, 2007

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  • Master
  • 556 Answers

I am going to assume Vista is the first OS and both machines are windows computers and you are accessing the cable service through a DI-524 wireless router. There are many issues that can relate to your problem. First does your cable provider require you to logon to access the internet. If so, try using each computer individually (with the other one logged off and shutdown) with the existing wireless connection. If this works both machines are configured correctly for the router and the issue appears to be dealing with the logon possibly having it performed by the router if possible. Second if that does not work -- on each machine bring up a command prompt window (Start > All Programs > Accessories > Command Prompt) and type ipconfig and press enter. There may be multiple local area connections but look for one with a 192.168.?.? address on each machine. The first question mark should be the same on both machines and the second different. If this works both machines have connected to the router and we are seeking another issue. If this is not true one machine has a configuration problem and cannot access the wireless router (probably the Windows ZP computer from you description). We will need to diagnose further once you answer the above questions.

Posted on Dec 06, 2007

  • 2 more comments 
  • david Dec 06, 2007

    Sir I am willing to assist but your feedback does not answer any of the questions raised such as whether or not your ISP requires a logon. It also does not indicate whether or not you have determined if the the second computer is successfully connecting to the wireless router. Meaning I have not had the opportunity to offer further steps to assist in the resolution to the issue. I am sorry you are so quickly willing to rate the solution as inappropriate without providing the requested answers and assisting with the resolution of your issue. As you request I will no longer attempt to address this issue with you. Thanks for the opportunity to try.

  • david Dec 06, 2007

    No problem -- just let me know some answers if you want me to continue.

  • david Dec 07, 2007

    The cable modem - early research - does not indicate that it would be interfering with the router operation with an embedded password, etc but I have been unable to find the user guide that would be more descriptive.



    I still need you to access this web site



    http://help.rr.com/AA/rrwho.aspx?ReturnU...

    I need to know what you select for the Provider box, the State Box and the City box otherwise I cannot access Road Runner help for your cable setup.

  • david Dec 08, 2007

    I contacted Dan at RR Technical Support using the information you provided the following is a the result of the conversation.


    Apparently what we need to do is to assure the
    WAN side of the router accepts a dynamic IP
    address from Road Runner and you create a
    subnet for local side of the router with a
    reasonable number of leases. This is probably
    very close to the default settings for the router.
    The next thing you need to do is review the following link and the label on the bottom of the router What I need to know is whether the router is an A, B, C, D or E revision.

    http://www.dlink.com/products/support.as...

    Then we are going to download the some manuals and I am going to give you some page numbers and responses and we should be able to configure your router.

    A couple of more questions too?

    Is this router new or used (borrowed, loaned by a friend, etc)?
    If it was new, has anything been done to configure the router since you got it?

    I believe we are close to a solution.

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Dec 06, 2007 | D-Link AirPlus DI-524 Wireless Router

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