Relatively new - took out black cartridge and shook as stated in solutions.
How much black ink is supplied with new printer? Haven't printed any more than 20 pages since first getting printer.
Started giving me a problem with printing colors, but not black.
Do I need a new black ink?
If printer was idle for weeks, even if "relativly new", run cleaning in control panel/printers and faxs/maintanence.
If still inoperative contact manufactor, see about support or warrenty claim. Not to bash lexmark but, the cheaper of their printers work the best, the costly ones like the all-in-one I bought from them, was used for three months, I hated it and threw it out.(cost $300.00)
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Confirm that the Ink Tank is installed properly. If the ink tanks are not loaked into place, the will not be supplied to the print head. Remove tape from the
The ink tank requires air to flow through it so ink can move from the reservoir to the print heads.
Confirm there is no orange tape across the top of the ink tank.
Try to use other Black Ink Cartridge. The cartridge might be defective.
I hope this helps.
Thank you for using FixYa.
Keep me posted.
Is it a new genuine cart? If so, I have had this problem. Run multiple copies of black only text, Run 50 copies, will still spit out blank pages.Then head clean. If no black repeat. I did this for around 200-250 copies then Volia! black. Hope this helps
This is an old thread - but I encountered the same problem with my 7580 today - and found this thread. I had replaced an empty black ink cartridge with a new XL black one. I made a about 4 or 5 mostly black and white prints and just like that it told me both printheads had a problem. Took them out and cleaned each ink head with toilet paper and replaced them a couple of times. Then it said that only the M/C head was bad. I tried to do various diagnostics and print head cleaning from the Solution Center with nothing happening. I took out the M/C head and shook it a few times and wiped the head with a napkin. Then I took some methylated spirit and wiped the head again. Inserted, closed the cover and pressed ok for a couple of seconds. It then proceeded to do all that I tried to do from my PC - print test page, print diagnostics page, and align the heads. It went through all and printed fine. This saved my about at least US$80 for one printhead! I hope this helps others. This was posted on 10Jan2011 and applies to HP 88 printheads.
Your printer is telling you it cannot allign the cartridge due to tape, did you remove all the tape off a new cartridge? I use the cleaning solution that comes with the ink refil kits to clean the printer heads and bottom of contact, and have you checked for roller jams, paper jams etc inside unit itself. Also, could be a commincation error. Try turning off unit, unplugging it and reverse, try agian, this resets it. Good luck, post back if no go cheers lilacgerry xxx
My compaq ij300 was doing the same thing. I removed the cartridge, took a kleenex and wiped the back of the cartridge until it was completely dry and shiny looking...until no more ink would come off on the kleenex. Replaced the cartridge and aligned it using the printing software. I didn't use the test page, just typed a one-line document and hit Print. That took care of the problem.