Question about Brother IntelliFAX 2800 Laser Fax

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Not recognizing incoming fax

I can send a fax but the machine is not recognizing the fax tone and so is not picking up incoming fax

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  • jasko Dec 07, 2007

    rings and does not answer. Message screen reads call pickup while ringing, but is a fax coming in.....also the letters tad appear on the screen while it is at rest

  • Nanspike Feb 29, 2008

    We are having problems receiving incoming fax. There is code TAD that has appeared where the word Start used to be. Any help would be appreciated.


  • Anonymous Mar 03, 2008

    Our screen reads, "SLEEP 22:11 F/T." Not recognizing FAX coming in -- How do I get it out of "SLEEP MODE?"

  • Anonymous Mar 12, 2008

    sleep mode how do i get out



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How to recieve a fax on the Canon PIXMA MX340 Wireless Office All-in-One Printer

Take your incoming phone line and plug it into the place that says "line" on your fax machine. Plug another phone cord into where it says "phone" and connect this to your telephone. Test to make sure you have chosen the right places by dialing a phone number to fax to and listen for the dial tone. If you get a dial tone, then you have set it up correctly.

On the fax machine look for the button that says "menu". Push it and use the up and down arrows to navigate the options on the display. Look for fax set up and press "ok" or "enter" on the fax machines keyboard to access this area. Look for "number of rings" and change the fax machine to a number of rings that is less then your voice mail box if you have one. Then close and save your choices.

Have someone send a test fax by dialing your phone number for the line connected to the machine. The fax machine will pick up on the number of rings set and automatically begin receiving and printing a copy of your incoming fax.

You cannot use magic jack.

You can also choose to manually answer an incoming fax if you see that your display on the fax machine says "ringing" or incoming" you can push the "start" button and this will start receiving your incoming fax.

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Fax not picking up fax

hi do you have set your fax on fax reciving mode if not just set it it will be ok

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How do you program the machine to recognize the incoming fax ring tone

if it is a sharp fax machine it has a reception button which you could change the status of unit from telephone to fax or answering machine. usually the indicator of these button is located on the rightmost portion of the lcd screen. once you press the reception button while the unit is on standby, the indicator will point on which of the three settings will you want to activate.

May 12, 2009 | Office Equipment & Supplies

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Brother MFC-7420 doesn't receive faxes - send out is OK

If you have the book, go through the setup procedure as if you were installing it for the first time. If you don't have it, go to the Brother website and download it.

Mar 15, 2009 | Brother MFC 7420 All-In-One Laser Printer

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Can't receive incoming faxes!

It sounds like maybe the printer is not picking up the incoming call. Check to see that the printer is the first thing connected to the phone jack. If you have DSL you will need to plug the printer into the "phone" side of the DSL filters that you have on all your phone jacks.
If you have an answering machine it should be plugged into the printer's phone jack - not the other way around. The printer is smart enough to pick up fax calls and pass voice calls on to the answering machine if you get it hooked up right. Check the user's guide for more specifics.

Oct 15, 2007 | Lexmark X5470 All-In-One InkJet Printer

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Setting the voicmail

Voicemail or telephone answering device (TAD). There is a BIG difference. Voicemail is product of your telephone service provider. If you have voicemail, most providers have a solution to this that you must arrange through them. If you have an answering machine, you can set your Brother to TAD mode. In TAD mode, if your answering machine picks up, (you must set your answering machine to answer in less rings than your fax), your fax will "eavesdrop" to listen for the fax tones from the sending machine. If it hears these tones, it will disconnect your answering machine and accept the incoming fax. If it does not hear the tones, it allows the answering machine to record the incoming message. If you are home. If you answer the call and hear a tone every 2.5 to 3 seconds, that signals an incoming fax. Simply touch *51 on the keypad of the phone you picked up on. You will hear some shrill tones. That is your fax machine attempting to receive the incoming fax. Hang up the phone you are on and it will receive the fax. In any case, make sure that the receive mode is NOT set to AUTO. Set the receive mode to TAD or MANUAL. If these instructions were not clear enough, let me know and I will send you DETAILED instructions. You can find the manual here: If you need additional assistance, please let me know before you rate this solution. Ed

Jun 29, 2007 | Brother IntelliFax-2820 Laser Fax

1 Answer

Can't receive fax

Pick up the receiver and see if you hear a fax tone noise. If so then push the start button and hang up. Is this machine on a dedicated line or shared with the main phone number? Sometimes some people will pick up the receiver on their fax machine dial the fax number and wait for a tone before sending. If this is the case the machine can not recognize that is a ax. Make sure your machine is set for auto receive if it is on a dedicated line.

Apr 06, 2007 | Brother IntelliFax-2820 Laser Fax

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