HP Officejet Solution Center - no "scan settings" no scan options

Aug 29, 2009

- Thanks for your response, and you're right on track with your suggestions, except I already tried it. I've already done full uninstall several times including booting into safe mode to delete all Hewlett Packard entries from the registry, and ran HP utility cleaner to remove HP files, and removed all temp files, etc. ; I did install on another computer, and it works fine; So, I'm thinking maybe it's my computer's OS or System File, but what system file should I be searching for? Note that my computer can see the scanner in the device list, but HP solution center just repeatedly will not display scan setting options. Let me give a little history: This Officejet was working fine after the first install on my computer, then don't know what happened, the scan feature disappeared. So, I tried reinstalling, but so far nothing works. I'm hoping to find a solution without having to restore complete computer from OS CD. Does anyone know what files is associate to the HP "scan" functions to work? I'm open to any ideas. Thanks in advance.