Question about HP OfficeJet 6110 All-In-One InkJet Printer

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Printer error i have a hp office jet 6110 and i can recieve faxes but cant send out . i get an error message of 345 please help

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Error message 345

The remote machine has failed to respond to a fax command from the local machine due to the connection being interrupted. These errors can occur if the phone lines in the area to be faxed are old or there is noise (static on the phone line). Other reasons can include power outages and other power related problems.

OR

The call waiting service can cause this error. The click, heard for an incoming call, is actually a momentary disconnect of the line.

OR

The remote user has pressed the Stop key while the reception was in progress.

OR

Under rare conditions incompatibility between the two machines may cause the remote machine to simply abandon the call.

*Re-attempt the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

*Disable ECM. Errors may still occur, and may result in a degraded image quality on the received page. However, the ability to transmit the entire document will be improved.


*Try sending at a lower transmission speed.

Posted on Dec 07, 2007

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When the HP Office jet series all-in-one front panel screen displays Memory Full, the HP Office jet all-in-one is not able to send, receive or forward faxes. Copying will also not work. WORKAROUND: Though the memory buffer should clear itself automatically after proceeding with the next task, like receiving a fax or starting a copy job, these suggestions below may help you clearing the memory buffer by:
  • Add paper to the HP Officejet series paper tray
  • Clear a possible print jam and proceed printing the fax.
  • Reduce the copying or faxing resolution via the front panel's menu.
  • Use the HP Manager to send a (group) fax or making a copy. More memory is available this way, as the HP Manager utilizes the PC memory. When sending a group fax, the HP Officejet all-in-one's memory is filled to capacity. To copy in color is only possible from the HP Officejet Manager.
  • Press START to clear the message. If this message persists, unplug the power cord, and after at least 15 seconds plug the power cord in.
CAUSE: The HP Officejet series memory may be full due to: Copying on Photo quality or sending a group dial, which will use an extensive part of the internal memory's capacity. No paper in the paper supply tray, while receiving a fax. This may result that the data remains in the buffer. Print jam while receiving a fax or copying. The data is still stored in the buffer. System error displayed on the HP Officejet display window. SUMMARY: The HP Officejet series will not fax or copy without sufficient memory to store the data of the page in the buffer before printing the receiving fax or the copy.

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HP.com has a web page that addresses your problem:

Low Memory Error

Also, for some reason, you've posted a problem for an HP Laserjet 3015 in the Officejet 6110 forum. That makes it kind of confusing for those of us trying to help resolve issues on specific products. If you can in the future, please select the correct forum for your product's problem.

Thanks.

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1 Answer

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nthemba- all the error codes you see indicates phone line condition or error at reciving fax's end. For more details you can refer to

http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpu02549&lc=en&dlc=en&cc=us&product=79477&rule=17804&lang=en

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turn the printer on ...
unplug the power cable without turning the printer off....
press and hold # & 3, keep them on hold ....
while holding these two buttons put the power cable back in ... and wait for a few the screen to come up ... the screen may go blank ... use the power button to turn the printer on ... try to receive the fax ...
if it will not work then try # & 6 .... remember take the backup of phone numbers if stored on the printer as it ll erase the memory of the printer ,,,

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I tried to find information on replacing the modem to no avail. Unfortunately most products of this nature do not allow for replacing the individual components.
However I did find the following info on HP's site for troubleshooting problems with faxing. http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpu02151&cc=us&lc=en&dlc=en&product=79477&dlc=en&lang=en#Not_working Hope this helps!

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