Question about GE JEB1095 Convection/Microwave Oven

1 Answer

Door glass EXPLODED -- by itself while micro NOT BEING USED since a.m.

My husband was in the next room. My son was eating ceral and there was a "pop" and a "crash" sound. My 8 year old son was speechless and my husband could not believe it. A section of glass popped and crashed onto the counter and what remains in the door is "crackling". THIS IS VERY DISTRESSING. The microwave is at eye height for my son who just had open heart surgery. What defect caused this? What do I do now? I have no confidence in this product at all and it's disappointing. Thanks for your assistance. Bridget

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  • Anonymous Jan 13, 2008

    This happened to us last week (early January 2008). I had used the microwave on Power Level 5 for about 5 minutes to make my daughter some oatmeal. About 5-10 minutes later (when the microwave was not in use), it spontaneously exploded, sending pieces of glass flying out from around the edges of the closed door.

  • Anonymous Mar 05, 2008

    Same thing here. I had used the microwave for 5 minutes then removed the items. Was across the room and heard a loud pop and cracking noise. The entire class door was cracked. Has anyone gotten a response from GE on ths materials failure ?

  • sascgcs Dec 14, 2008

    We had the same problem, the night before thanksgiving. Our glass did not explode out from the door. My wife heard a cracking noise and the glass was shattered.

  • Anonymous Feb 09, 2009

    Our Kenmore built in microwave just exploded yesterday. Similar shock and awe of walking in the room to hear it break, wondering what was going on. Also it was not being used.

  • lizanha May 16, 2009

    5/14/2009 
    My microwave which I bought a year and a half ago, also exploded in the middle of the night, sending pieces of glass all over the kitchen.  It exploded through the sides too!! paid a fortune for this oven and on top of that it is built in and the model was discontinued by GE.  I don't know what to do.
    Upset in Weston, FL


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  • GE Master
  • 9,098 Answers

This has happened a few times before.

I would bet it's due to too tight a fit or shirnkage on the plastic frame around the glass.

Here's a VERY interesting link to a TV news site with full video:
http://cbs11tv.com/investigators/exploding.microwave.General.2.503929.html

We're happy to help and we appreciate your thoughtful rating of our answer!

Good luck!

Posted on Dec 06, 2007

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Posted on Jan 02, 2017

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