Door glass EXPLODED -- by itself while micro NOT BEING USED since a.m.
My husband was in the next room. My son was eating ceral and there was a "pop" and a "crash" sound. My 8 year old son was speechless and my husband could not believe it. A section of glass popped and crashed onto the counter and what remains in the door is "crackling". THIS IS VERY DISTRESSING. The microwave is at eye height for my son who just had open heart surgery. What defect caused this? What do I do now? I have no confidence in this product at all and it's disappointing. Thanks for your assistance. Bridget
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
That is extremely dangerous, from your decription something went wrong with the keypad control board and possibily one of the door switches malfunctioned and the fact the magnetron was arcing did not trigger the fail safe systems indicates a design flaw in the system. I would demand a brand new microwave with a model that has a great safety record.
check the size of the bulb required before you buy a replacement bulb. Most use a 40 watt appliance bulb. I
Confirm that the oven is not on. Allow it to cool to room temperature if it has recently been used.
Open the oven door and use a flashlight to light the area where the bulb is located. Do not put weight on the door itself, but go in at an angle or sideways.
Find the shield or cover over the bulb, gently pull or twist it off. Some glass covers are surrounded by a wire clip or a ring that is screwed in to the back then Gently remove either the wire clip or ring. Since the cover is most likely glass, be careful then Unscrew the entire glass cover similar to a jar lid in older versions of ovens. repeat process if there is more than one bulb..hope this helps pls do let me know
Or, if the handle itself is the only piece damaged, you can simply replace the door handle.
On MOST microwave ovens, you just have to remove the inner door panel that goes around the perimeter of the glass. The panel is pressed in place and can be removed by using a small screwdriver or putty knife and carefully insert along the seam of the inner panel to pry the plastic up. Work your way slowly around the perimeter of the glass to pop the panel loose. Use care not to pry against the glass. The glass is tempered and also has an RF shield that shields you from harmful RF radiation.
With the inner panel removed, the door handle screws are visibile and can easily be accessed with a screwdriver. Simply remove the broken handle and install the new one. Re-insert the inner door panel, gradually working your way around the perimeter of the door glass to ensure it snaps back into place and seats properly.
This repair can be done with the door in place, or you can remove it for easier access. If you decide the remove the door, open it all the way and lift straight up at the hinges. The door will lift off of the hinge pins. On some microwaves, you may have to remove the upper grill cover over the door (if equipped) to accommodate door removal. Place on a hard flat surface with some towels under it for padding. This protects the door facing from scatches.
NOTE: Some doors have a hinge pin that needs to be removed, or screws holding the door in place at the hinge.
You can view an exploded view diagram of your microwave at any of the following websites for reference:
Just type in your model number and locate the parts listing for the door. If you have any questions, or require additional assistance, please let me know. I hope this helps you.
You probably have a bad door switch.
If you or a friend decide to work on it, we have *critical* safety, disassembly, and troubleshooting info at our site, which is linked at our listing here on FixYa: http://tinyurl.com/yzjozk
You can find helpful exploded view diagrams and order parts by entering your full model number (R320HK, R320HQ or R320HW) here: http://www3.sears.com
Chances are the door panels separate as shown in the photo I have attached below.
Panel replacement can usually be done without removing the door from the microwave.
In cases where it is felt that door removal is necessary, I recommend detaching the door from the hinges.
I generally do not advise removing the hinges from the microwave.
Whenever the hinges are removed, great care must be taken to put them back in the very same position they were in.
Failure to do so can cause microwave leakage, which can cause risk of skin burns, fire, and disruption of nearby electronic devices.
You can find exploded view diagrams and order parts here: http://tinyurl.com/gv383
We have critical safety and disassembly info at our site, which is linked at our listing here on FixYa: http://tinyurl.com/yzjozk
It looks like the mechanism on those models consists of a glass tray a roller ring, and a motor, but in the diagram I don't see a coupler... The coupler may be built in to the motor or tray.
You can visit http://www3.sears.com/ and enter your exact model number - like 721.80802### - not just 80802.
The parts lists and exploded view diagrams for the turntable parts should be located in the section "Interior Parts 1".
Those will help you figure out what part(s) you need, which you can order online or by phone or in any Sears store.
If you need more help, repost with any new details you have.
I appreciate your rating of this reply.