Question about Command ComSwitch 3500 (CS3500)

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Switch will not go to voicemail

My Switch will detect the distictive ring for the fax,but will not let the phone service voicemail pickup. They share the same phyisical line .

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Dear Fred
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Posted on Dec 07, 2007

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1 Answer

How to receive a fax


Check if the auto answer is turned on. Also, check the ring pattern if it is set to Auto. If this is a shared line with your phone and you have an answering machine, set your fax to pick up 5 rings higher than your answering machine.

If you have a voicemail service, you'll need to get a distinctive ring feature from your phone company for it to work.

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1 Answer

Epson Stylus CX5700f I have just setup fax. I am having problems receiving faxes and telephone calls


You need to do two more steps.

1. contact the phone company about distitive ring. This will have a different ring for incoming faxes.
2. set the fax up for distitive ring once the phone company sets you up. This will cause the fax only to answer when another fax is calling, due to the distictive ring set up.

Feb 14, 2012 | Epson Stylus CX5700F All-In-One InkJet...

1 Answer

MY X5650 WILL SEND FAXES BUT NOT RECIEVE THEM


Are you sharing your home phone line with your fax? If so, do you have a voicemail or an answering machine connected in the same line?

If you have an answering machine connected to the same line as the fax, set the answering machine to answer incoming calls before the printer does. Increase the number of rings by a factor of 3 over the answering machine. For example, if the answering machine is set to pick up on 4 rings, set the printer to pick up on 7 rings.

If you have a voicemail feature in the same line as the fax, you may subscribe from your phone service provider for a distinctive ring pattern feature. You can program your printer to have a distinctive ring pattern and phone number for incoming faxes.

Dec 16, 2011 | Lexmark X5650 All-in-One InkJet Printer

1 Answer

Lexmark pinnacle pro901 will not receive faxes i can send but can not receive what do I do


Are you sharing your home phone line with your fax? Do you have an answering machine or a voicemail feature in the same line?
If you have an answering machine connected to the same line as the fax, set the answering machine to answer incoming calls before the printer does. Increase the number of rings by a factor of 3 over the answering machine. For example, if the answering machine is set to pick up on 4 rings, set the printer to pick up on 7 rings.

If you have a voicemail feature in the same line as the fax, you may want to subscribe from your phone service provider for a distinctive ring pattern feature. You can program your printer to have a distinctive ring pattern and phone number for incoming faxes.

Nov 02, 2011 | Lexmark Pro901 All-In-One Inkjet Printer

1 Answer

I AM USING AT&T RINGMASTER (SAME LINE UTILIZED FOR PHONE AND FAX. AFTER TWO RINGS IF'S A FAX THE FAX MACHINE IS SUPPOSED TO PICKUP. THE PHONE HAS ONE NUMBER AND THE FAX HAS ANOTHER PHONE NUMBER. MY...


You need to glance back through your programing options and look for distinctive ring. If the fax and voice are sharing the same line, then that is what sould be set up. If you have set the fax to answer after two rings, it will do just that. If you are unsure of what ring your distictive ring is using for fax, check with your service provider.


I hope this is helpful

Sep 02, 2011 | Samsung SCX 4521F All-In-One Laser Printer

1 Answer

Having issues receving Fax on a shared phone line with voicemail . Will only recevie when left on auto or by pressing the manual button . HP Officejet Pro 8500 A909g Series


THE VOICEMAIL WILL KICK-IN AFTER A CERTAIN NUMBER OF RINGS WHEN NO-ONE ANSWERS. FOR THE FAX MACHINE TO ANSWER PROPERLY IT WILL HAVE TO BE SET TO A LESSER NUMBER OF RINGS....POSSIBLY 2 RINGS LESS TO ENSURE THERE IS NO PICKUP- ANSWER INTERFERENCE FROM THE VOICE-Mail.

Jun 07, 2010 | HP Office Equipment & Supplies

1 Answer

Faxes not coming in - what do I do?


i beleive you can send faxes right but cant receive them..are u using an answering machine..make sure that u set the ring of the fax two tones higher than the answering machine..and also make sure that that the auto answer is also on in your printer..also ensure that your telephone service does not provide voicemail service..otherwise all faxes will go to voice mail..it should have distictive ring pattern..thanks

Jan 28, 2010 | HP Officejet 4315 All-in-One Printer

1 Answer

Canon 1023if not receiving faxes automatically


Is this fax line shared with the phone? I believe there is a distictive ring setting in the add'l functions area under communication settings then receive settings. you would need to select a ring pattern different so the fax can tell between which types of calls it is receiving.

It has worked for me in serveral other installs

Hope this helps
TankMurdock

Apr 09, 2009 | Canon imageRUNNER 1023iF Black and White...

1 Answer

Fax answers on phone calls.


Hello There. Most household all in one units cannot operate on the ring characteristcs that you are describing.

They simply operate on the number of rings before automatic pickup to the fax machine. Therefore, you will need to just change the number of rings before the fax machine picks up. In this case however, you will not be able to use voicemail, since one or the other will will pickup.

http://h10032.www1.hp.com/ctg/Manual/c01102249.pdf
Page 63 and 64 (in PDF) or page 62 and 63 (hardcopy manual) explain the process.

Ignore the information about setting higher then voicemail. That information is typically only valid if you have the old voicemail devices in your home. Most people now adays get a voicemail service added to your telephone service, in which case you cannot control the voicemail as easily.

So again, in other words you will be sacrificing your voicemail for your fax machine. Only other way around it is to get a dedicated fax line to seperate the two numbers.

Feb 26, 2009 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

I can send faxes, but cannot receive faxes.


Thank you for specifing your connection>

When you have a shared fax line it is import to have a Distinctive Ring Pattern which will differenciate the type of ring patter to recieve voice calls and Fax message.
All You need to do is get a distinctive ring pattern from your telephone service provider (AT&T) and setup your fax machine as per the ring pattern provided by your service provider.

All you need to do is set your rings to answer in youe phone to Rings 4 in your Phone.

Then in the All-In-One Go to menu / Setup> Press the right arrow key and locate basic fax setup> Press Ok and set the Ring Pattern to Number 5 or 6> Press Ok and cancell to come to the main menu
Then in the All-In-One Go to menu / Setup> Press the right arrow key and locate Advance Fax Setup> Locate Distinctive ring pattern and set it to the ring pattern which your Telephone service provider has alloted i.e Single Ring, Double Ring or or Triple Ring (Whichever is applicable)> Nd press Ok and cancell to come to the main menu.

Then you will be able to receive fax message voice cals and voicemail without any interuption.

Good Luck

Sep 25, 2008 | HP OfficeJet 4215 All-In-One InkJet...

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