I took a part the printer to clean out some gum that found its way on the internal rollers. I cleaned it out and put it back together. But after a successful start up, when I go to print it pops up error message and orginally stated to check that something was stuck in the printer. Not it just say Error Check documentation of call for assitance.
I am pretty sure I put everything back correctly. Is there some kind of reset mechanism becuase it is remebering the problem when the gum was in there?
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Hello Chris! Welcome to FixYa! If you are facing False Paper Jam error in your HP Laser Jet 1312nfi but If you cant see any obvious paper jams, try to look closely into the rollers or the inside. There could be some tiny paper shreds stuck within those rollers. Or there could be a tiny piece of paper blocking the printer's sensor and thus giving you a false paper jam error. The rollers should be cleaned if the paper fails to feed smoothly into the unit. All document and media rollers should be cleaned using a lint-free cloth lightly moistened with water.
1. Turn Off the printer and unplugged power before cleaning the rollers. This will allow the rollers to be turned by hand in most cases. 2. Remove the rear access door to access the rollers. Clean any dust and debris from the rollers. 3. Open the back of the printer and check metal paper rollers (not the rubber rollers) in the interior of the printer. They should be clean and move freely. If these are not bright and shinny or have buildup on them, they should be cleaned. Also clean any dust and debris off of the rubber rollers. 4. Close the back cover and reattach the rear access door. 5. Plug the power cord back in and power the unit up. It should reinitialize for about 20 seconds. 6. Print another extended self-test page. After following these steps carefully, False Error message will be disappeared. I hope this solution helps you Let me know if you have any confusion in your mind.
Sir, Your Rating as FIVE Stars for this solution and words of appreciation will be esteemed Thank You for taking my service Concerned: Muhammad Uzair
Without doing a complete disassemble, remove all covers, remove paper tray(s), remove ink cartridges (or laser cartridges...everything that is EASY to remove. Clean your rollers (may be gummed up a bit), remove all dust, dirt, grime, everything. My Canon printers are extremely sensitive to jams. As long as you keep it clean internally, you should have no problems. Take a look at this video about paper jams.
If this has not been done yet. open up the top cover and remove the print cartridge and trays. You should then gain access to the internal parts and roller. Inspect for debris. Clean out the internal parts using isoprophyl alcohol. Let me know if this works.
Yes, you should replace the drum unit if you have not done so. You may have a broken corona wire or drum. However, keep in mind that you will need to reset your machine after changing the drum unit. If after replacing, you still get the same error, you may have a problem with your machine properly sensing your drum unit.
error code e000064 indicates machine having problem with transfer roller , black roller found underneath drum unit. it may require replacing or needs cleaned being soiled . this area require technical experts as transfer roller operates on high voltage . hope this helps
Hi guys, I eventually found a solution to the problem for my printer. With the top cover open, I pushed a sheet of 120 micron thickness A4 clear plastic binding cover through the exit tray as far as it would go to rest against the bottom row of rollers. I switched the printer off then back on again and as the rollers lifted momentarily, I pushed the sheet of plastic as far up through the machine as I could before the rollers went down again - it went in a fair distance. The printer then ejected the plastic sheet. I then put the plastic sheet into the paper tray and tried to print a blank document page. The plastic fed through cleanly and my printer has been working since without any error messages. I hope this works for you.