Question about HP OfficeJet 7310 All-In-One InkJet Printer
When scanning documents to computer or copying to printer there is a streak left about one inch from the right margin. I checked the glass. I printed documents with no streak. It is obviuosly in the scanning portion.
Even a single grain of dust or a single strand of hair on the scanning glass will cause the scan head to perceive ink/image where there is none. Deffinetly try cleaning the glass using a good window cleaner, and a cloth that is completely clean, or even a peice of newspaper. If the black line remains, I would suggest taking it into a service center to have the scan head itself cleaned.
Posted on Dec 24, 2007
Thanks for the tip...the problem is NOT a black line but a wide yellow line on the right side of the paper. It starts out about a quarter of the page in width and diminishes in size to about a half inch in width after many repeated scans.
The glass IS clean , and even when the glass had some smudges here and there, I never had a yellow stripe problem!
Scanner bulb is bright and even the entire length of bulb (no dark areas) so I don't think it is the bulb!
Posted on Dec 26, 2007
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