Question about Brother IntelliFax-2820 Laser Fax

1 Answer

Set up I am just setting up my new brother 2820 fax machine. I realised that I will need to add distinctive ring for my fax machine to pick up, but can I still have voice mail on the other line? thx. Also will I still have caller ID?

Posted by on


1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that gotĀ 5 achievements.


    An expert who has written 50 answers of more than 400 characters.


    An expert whose answer gotĀ voted for 20 times.

  • Expert
  • 208 Answers

Make sure ECM is turned on. Do not turn on Junk Fax because you will most likely block other faxes.
If you really want the fax machine to work properly, you should connect it to a dedicated line.
You will be disappointed with performance if you try sharing it with other items on the same line.
Reasons, your fax line will be busy when your other functions are being used, and obviously you will miss faxes.
If you are taking a call or message when fax comes in, if the machine is made to give faxes first priority, you will be disconnetcted.
Also, which one do you want to set to pick up first?
The fax machine answers on a certain ammount of rings and so does Voice mail. Which has priority to you. DO you want to miss faxes for messages, or messages for faxes.
Set up vioce mail for 3 rings and fax for 4, then you miss the fax. Reverse it and you miss the message.
Just telling you, I have people call all the time for issues with faxes on the same lines with other items, Answering machines, credit card billers, other phones, etc etc etc.
Good luck. But putting multiple items on the same phone line is setting you up for disappointing performance. And it will not be the problem of the fax machine, It is designed to do what it is supposed to.
Just telling you the truth up front. If your faxes and messages are both important to you. You need a dedicated line for the fax.

Posted on Dec 05, 2007


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

How do you set the number of rings before thepick up?

I don't know for that particular model, but it should be in the manual somewhere. If not, what I like to do is just play around with the settings until I find the right one. If the fax machine has a screen on it, that should be much easier.

Jan 05, 2009 | Brother IntelliFax-2820 Laser Fax

1 Answer

Auto answer

first print out a help list this will tell you how to set the rings for the fax machine. it can be set up to ring on the six ring. try going into the receive menu and follow the prompts. good luck

Dec 25, 2008 | Brother IntelliFax-2820 Laser Fax

2 Answers

My fax machine answers my phone calls

you have a crossed phone line in the wirering coming out of the phone jack at the wall

Dec 23, 2008 | Brother IntelliFax-2820 Laser Fax

1 Answer

Brother Intellifax

Not familar with MNL, does sound like you have the receive mode set to manual. set to auto anser or answer machine. In manual mode the phone will ring until you tell the fax to receive. In auto mode after so may ring which you set, the fax will pick up...

Aug 28, 2008 | Brother IntelliFax-2820 Laser Fax

2 Answers


can hp 1040 fax transfer printed copies to hp pavillion note pad

Apr 16, 2008 | HP 1040 Plain Paper Inkjet Fax

1 Answer

Setting personalized ring

Its called distintive Ring. This is the instructions from the manual -

If you have Voice Mail or a TAD (Telephone Answering Device) and want to keep
one of your phone numbers dedicated only to fax calls, you must leave the fax machine
in MANUAL mode at all times while using the distinctive ring feature. Here’s why:
Manual mode will never pick up a call by itself, since it is «Neutral ». When the fax
machine is in this « neutral » mode, the Distinctive Ring Feature can be activated. The
distinctive ring feature is actually an answering mode. So, do not activate FAX ONLY
mode or FAX /TEL mode while using distinctive ring; otherwise, the fax machine will
answer calls for all the numbers.
Registering the Distinctive Ring Pattern
Set the fax machine to MANUAL mode.
2 Press Menu/Set, 0, 1.
3 Press to select DISTINCTIVE:SET?, and then press Menu/Set.
4 Press to select the prestored ring pattern you want to assign, and then press
Menu/Set. (You will hear each pattern as you scroll through the four patterns.)
Be sure to choose the pattern assigned by the Telephone Company.
5 Press Stop/Exit.

and a link to the manual if you need it -

Feb 21, 2008 | Brother IntelliFAX 775 Plain Paper Thermal...

2 Answers

It just ring, ring, ring, but no fax come thru

DR = Destintive ring


This mode is set to on, you need it off, it's in the menu settings somewhere have a hunt or goto brother webite and get manual.

Oct 19, 2007 | Brother IntelliFax-2820 Laser Fax

Not finding what you are looking for?
Brother IntelliFax-2820 Laser Fax Logo

127 people viewed this question

Ask a Question

Usually answered in minutes!

Top Brother Office Equipment & Supplies Experts

James Cagle
James Cagle

Level 2 Expert

478 Answers


Level 3 Expert

379 Answers

Jim Keysor

Level 2 Expert

329 Answers

Are you a Brother Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides