My printer continually shows toner out. It went through a phase of showing low then completely out, and will not print. However, I've put in a new toner cartridge -- same problem. I've even stuck something over the window, and it still shows toner out. Clearly the sensor is broken. How do I open up the printer to replace it? Can I short something out to make it never show toner low or toner out. I can tell by looking at the printing to see if it needs a new toner cartridge.
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones). click here to download the app (for users in the US for now) and get all the help you need. Good luck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
The problem can be may this however hard resetting it can fix the issue
1. Turn machine on while pushing and holding the TWO up/down menu buttons at same time. 2. Menu window will show "OKI USER" 3. Scroll to " Engine Dialog Mode" is indicated. Push Enter button. 4. "Diagnostic Mode xx.xx.xx S-Mode is indicated. 5. Scroll to "NV-Ram initial" is indicated. Push ENTER. 6. Window shows "NV-Ram- Initial Table 1". 7. Push ONLINE and ENTER Buttons simultaneously and HOLD for 10 seconds after you see "Executing Reset" appear in menu window. 8. Restart printer.
First try to print a print status report.
Here are the steps:
1.Push setup menu button, that would be the wrench icon.
2.Push the right button to navigate until you get to the Tools Menu
3.Tools Menu>Push button for Printer Status Report
This will give you the accurate ink levels on your printer. If it still shows low ink
based on the printer status report, you have to reseat the ink cartridge and make sure the orange tape
near the HP Logo on the ink cartridge has been peeled off.
If the report shows ink levels are fine, then that status report on the front panel is just a false report.
Try powering off your printer and powering it back on again. As long as you don't have print quality issues, you should be fine.
IMPORTANT The printer must be printing the Phase pattern of “H’s” when the Phasing Value is changed, or the New Phasing Valuewill not be written into NVRAM. If the value is changed when not printing, the printer will return to its default phasing value when powered off then back on. 1. Install the ribbon. 2. Load full width (136 column) paper. 3. Power on the printer and set top of form. 4. Press Stop to put the printer into NOT READY mode. 5. Press Scroll ↑ + Scroll ↓ to unlock the Enter key. 6. Press Scroll ↑ + Scroll ↓ + Return + Enter to enter the CE Tests menu. (Press all four keys at the same time.) 7. The display will show “SERVICE / PRINTER MECHANISM TESTS”, the first menu item. Press Enter to enter the mechanism tests menu. 8. Press Scroll↑ or Scroll↓ until “PRINTER MECHANISM TESTS / HAMMER PHASING” is on the display. 9. Press Enter. The printer begins printing all H’s, each line preceded by the phasing index number. 10. Press Return. The display will show “SERVICE / PRINTER MECHANISM TESTS”. 11. Press Scroll ↑ or Scroll ↓ until “SERVICE / HAMMER PHASE VALUE” is on the display. 12. Press Enter. The top line of the display will show “HAMMER PHASE VALUE” and the bottom line will show the current phasing index number. 13. Press Enter. The phasing index (followed by an asterisk) will move up to the top line of the display. 14. Press Scroll ↑ or Scroll ↓ to increase or decrease the phasing index, then press Enter to activate the value as it prints. Continue to increase or decrease the phasing index until the pattern of H’s appears. 15. When the print pattern is acceptable, press Stop. Printing stops, and the printer automatically enters the current phase index value into NVRAM. The display shows “NOT READY”. 16. Press Scroll ↑ + Scroll ↓ to lock the Enter key. 17. Close the printer cover. Press Start to put the printer into READY mode. NOTE: If you changed the phasing value, power down the printer, remove the shuttle cover, and write the new phase value on the aluminum shuttle casting.
Look through the menus on the printer for a setting for "Low Toner" -- the choices of what to do are usually either "continue" or "stop" or something similar (my 2430DL has this option setting) -- set this option to "Continue". My 15 year old HPs also have a similar setting. However, this will keep it printing when the black runs out, so you will need to check your print production run visually as you go along to make sure the quality is what you need
ML-1640_V1.01.00.83.exe is the official firmware upgrader
downl1640.bat is the firmware downloader (to printer)
fix1640.bat is the firmware patcher
fixml40.exe is the tools run by the patcher
usbprns2.exe is the tools run by the downloader
Unzip and start usbprns2.exe than downl1640.bat, at the end press any button and for 16 seconds you have printer reset. And that is it, you are free to do what ever you want, but be careful if you reset with empty toner it will also show that toner is full. Also the are no chip in toner, it is only mechanical part. Save the money for toner refill. See ya
I finally figured it out (with Dell Tech Support's help)! When you replace the drum, you MUST reset the counter as well. All you have to do is:
1) Turn off the power using the switch on the back of the printer. Open the front door of the printer.
2) Hold Continue button down, power on the printer, and continue to holding Continue down until the LEDs begin to flash. When the LEDs start to flash, release Continue button. The LEDs will continue flashing until only Error LED will be lit.
3) Close the front door. Continue, Ready/Data, Toner Low and Load Paper LEDs should be lit.
4) Wait till the printer completes the POST process. POST is complete when fan noise and rollers stops. After POST wait for 5 seconds
5) Press Cancel button 4 times slowly until the Toner Low LED is lit. This is the procedure resetting the counter.
6) Press and hold Continue until all LEDs begin to cycle in sequence, then release Continue. Now only the Toner Low LED will be lit.
7) Cycle the power of the printer (turn it off and then back on).
more important than all that nonsense is:
is it faint when you do an internal report or make a copy?
if only on copies it is the film on the underside of the glass.
if on prints and copies it is the drum.