Sansa e260 problems : Music files freezes the sansa and restarts it.
I've had my sansa for a bit less than two months and it seems like I've had some problems with it. All of the sudden, while listening to it and scrolling down for songs, the music didn't play any sound and after a while it froze up. I tried to shut it down and restart it but it just stayed frozen, but later it was slowly changing into a blank white screen. I couldn't do anything with it, so I just let it run out of batteries.
When I got home, I plugged it into my computer and checked the files. It seems that the videos are fine, as well as my pictures, but when I checked on the folder for music, the sansa's screen froze for a bit then restarted. I tried it again, plugged it in and rechecked the folders, still the same thing. Then I unplugged my sansa and checked the files in there. Both video and photos were fine, as well as the sound for the videos. But when I reached the music section and selected a song, it frozed, and restarted. What sould I do?
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Re: Sansa e260 problems : Music files freezes the sansa...
Try this: disconnect the player from the computer, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
-Tha Mp3 Doctor
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Download the software after you run the link below ....Put check next to converter/firmware update/Manual download...run the programs follow instructions.......(http://mp3support.sandisk.com/sansa/Installer/1082/SansaUpdaterInstall.exe) here is the link
After installation connect your sansa...... Also make sure you are connected to a 2.0 usb the back of the computer is best (the motherboard)....
mode located on the sansa if asked to change to MSC goto menu press
enter scroll to settings press enter scroll to usb mode press enter
scroll to msc press enter press menu.....Connect should auto start sansa
Updates firmware follow instructions
Try the following method to see what is on your Sansa e260
Hook up your mp3 player to your computer Go to your desktop and double left click on "My Computer" When it opens you will see listing that says "Devices with Removal Storage" your mp3 player should be listed there. Right click on your mp3 player, and a window will open, right click on "Open" and now your files/songs should be visible.
If you want to delete some or all of the files do the following:
Hold the left click down and drag it across all the files/songs that you do not want this will highlight the files/songs you do not want, release, right click and then click on "Delete" Now you mp3 player should be clear of the files/songs you do not want. Good Luck, I hope this helps
the sansa media converter is only used for videos and pictures.
for song you go to my computer and u will see that it says sansa e260 you click on it then it will have files for music vieos pictures and recoding click on music and drag ur music on to it.
You could reinstall the firmware (what makes the sansa work). Its pretty easy to do, no need of downloading/installig, its already all in the sansa. You just need a computer
How do I restore the firmware
Firstly, place the e260 in restore mode. To do this, follow these steps
1. Push the Hold button on top of the e260 to the right.
2. Hold in the record button
3. Press and release the Menu button
4. The device will now go into Restore Mode. If you have not already connected the USB cable to your PC, it will direct you to do so.
5. The root directory of the device will open up on the PC screen. Now drag and drop the two files Firmware into into the e260 root directory. You will find a copy of the two firmware files zipped up elsewhere on these forums
6. Push the Hold button on the e260 back to the left
7. Unplug the USB cable from the PC. The e260 will now reboot, writing the new firmware images to the correct location.
8. This process will have wiped all your music files. You will now need to re-synch.
The symptoms you described may be due to corruptions in the player's music database (this player maintains an information pool on the music files you download to it). To resolve that, you would need to delete that database and let the player re-create a new one.
To delete the corrupted database, let's do this:
Switch your player to MSC mode
Browse the player in "Windows Explorer", and look for the folder named "System" and/or "Data".
Note: if you can't locate these folders, your Explorer may be configured to "Hide" system files and folders. To change that, please go to "Tools" on the menu list on the Explorer window, then choose "Folder Options". This will display a Window arranged in tabs. Select the "View" tab, find the "Hidden Files and Folders", then choose the "Show Hidden Files and Folders" radio button
Under the "system" or "data" folder on the Sansa E260, look for this file and delete it:
Safely remove your Sansa E260. Then power it on.
Your player will now either display "Rebuilding Library. Please Wait" or "Finalizing Update". Either way, it would re-build the database and hopefully resolve the error your player is encountering.
I hope this helps. I love the Sansa E260!!