Question about Philips DVDR3390/37 DVD Recorder
So far I have had this problem with 2 dvds. My dvd recorder will not play some dvds. I bought legitimate copies of Pursuit of Happyness, and Superbad. Both times it gets to the main disc menu, but when you press play, the timer on the recorder only gets to 00:02 and then it just stops. My guess is that there is some kind of weird copyright protection on those dvds that stops them from playing in a dvd recorder, but who knows...
Hi, All. I found this discussion based on a Google search because I was having the same exact problem with playing Superbad on my Philips DVDR3400 after renting the movie 3 times and confirming the DVD played on my computer, etc. The good news is I was able to fix this problem. Go to Philips support at http://www.support.philips.com/support/html/index_us_en.html From that link, enter the model number of your DVD player into Search. Select your player from the list that comes up, and on the next page select "software & drivers" link at the left. This will take you to the firmware upgrade for your exact model which updates the software that runs your DVD player (also, when trying to find your exact model..such as mine was DVDR3400/37...you can find it on the label on the underside of your DVD player or it is on a sticker on the back side of your user manual). This takes you to both the link for the software download as well as detailed instructions on how to do it which are very clear. That includes how to use your remote to check that the version you will upgrade to is newer than the current version on your DVD. This was quite easy so long as you are comfortable with downloading the software to your PC, unzipping and then ripping to a recordable CD disc. You will then put that dics into your DVD which will read the files and upgrade itself. The whole upgrade process on the DVD itself took about 5 minutes. When it was done rebooting after it upgraded, I powered it off/on. Then I played Superbad, laughed and had a good time ;)
Posted on Feb 17, 2008
I've had the same problem with my DVDR 3390. The movies that it would not play were "The Eye" and ""3:10 To Yuma". The only thing I could find that the movies had in common were that they were both Lionsgate DVDs. My firmware was the same as the download offered by Philips.
Posted on Aug 18, 2008
I'm actually on the phone with Philips support as I type this. I'm having the same problem and went to the web site in order to do the firmware upgrade. Well, when I checked the firmware on my unit (DVDR3390), it's actually a bit higher than what's posted on their site and my unit was built in May 2006!
The movie giving me an issue is "The Eye", which is currently a 2008 new release. The Philips support guy doesn't seem to know the status of the firmware and instead is asking me to find my receipt, fax it to them and they will replace the unit. He claims that he's spoken with two lead techs and they think that my laser is weak. To be honest, that solution doesn't seem likely to me since firmware has fixed previous problems and most all other discs work just fine. This is probably the 3rd time that I've seem this problem although I can't remember the names of the previous discs with the problem.
For those who want all of the details, the firmware that was already on my unit is as follows:
Build: 0091 May 15, 2006 <-- clearly 2 years old
The firmware currently on their site is the same except that their drive firmware appears to be lower:
My guess is that this is yet a new problem that they are not aware of and will require another firmware update. Like others have reported, when placing the disc into my cheapo $19.95 DVD player, it works fine.
Posted on Jun 09, 2008
The link on Phillips seems to be dead once I click on my model. I get a server error. I've probably spent 12 hours on this and I'M GETTING MOVIES LEGALLY. They wonder why people pirate them.
Posted on Jun 05, 2008
Posted on Feb 18, 2008
If this device will play other DVDs, try playing the problem DVDs in another device. If they play, and your recorder will play other DVDs without problems, your guess is probably correct. It is also possible that the problem can be in your drive, or the discs themselves.
Posted on Dec 08, 2007
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Posted on Jan 02, 2017
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