Disto A3 - Bought as new - problem acquiring readings over 3-4 metres... New batteries installed (lithium AAA's) 255 error. I assume laser to be sharp point, but is short vertical line. Is this correct? The lens seems clean and intact. I've got a 3mth warrantee so need to figure out soon!
A short rectangular "dot" is normal, a 255 error indicates that you are not getting enough reflection back to the optics. This may be due to the surface you are aiming at. Try placing a piece of white paper over the surface, if it does not measure 30 or 40 meters to a sheet of white paper, indoors, and the optics are clean, I'd contact your dealer to initiate a warranty claim. 3 or 4 meters should not be a problem unless the surface is very rough, such as dirt or sand, or very dark color.
If you just bought the unit from a licensed distributor, you should have at least a two year warranty, possibly 3 years.
Greg DeTray
www.distagage.com
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