Scanner Bulb Error message is received as a result of the HP LaserJet 3300mfp series product scanner?s inability to find the home reference point.
Perform the following steps to troubleshoot the issue:
1. Remove and replace the power cord from the unit.
2. Wait approximately 35 seconds for the scanning assembly to "walk out" and then quickly remove the plug again.
3. Repeat steps 1 and 2, three to four times until the head moves approximately 1 inch away from its normal resting place.
4. Replace the plug and let the product fully finish the boot cycle
5. Please ensure that the current firmware update (20021018W) is installed. You can download and install the same from the link given below:
http://welcome.hp.com/country/us/eng/support.html Please follow the steps provided below to download the driver:
1. Click on the option "download drivers and software".
2. Enter "LaserJet 3300mfp" in the search box and press enter key.
3. Select Cross operating system (BIOS, Firmware, Diagnostics, etc).
4. Click HP LaserJet 3300mfp firmware update for windows.
HP LaserJet 3300 MFP Series Products - Firmware Update Utility Installation
Security level: HP and Customer Viewable
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NOTE: To ensure an easy and successful upgrade, it is essential to read and follow the instructions below.
CAUTION: Disconnect all devices except the HP LaserJet 3300 that are directly connected to the computer before performing the Firmware upgrade.
Make a copy of any document either through the automatic document feeder (ADF) or on the flatbed. Save the original and the copy to make a comparison after the firmware update.
Print a Configuration page to confirm the existing firmware date code.Firmware version
Firmware datecode
E
20020424
F
20020612
F-wide
20020612W
G
20021018
G-wide
20021018W
Press the Menu/Enter button.
Press the < or > button until Reports appears in the control panel display, then press the Menu/Enter button.
Press the < or > button until Configuration Report appears in the control panel display and press Menu/Enter. The product will exit the menu settings and print the report.
Close all applications and TSRs before running the firmware update.
Simultaneously, press and release the Ctrl, Alt, and Delete keys to open the Close Program window.
Highlight one item and click End Task.
Repeat this procedure until all programs are closed, except for Explorer and Systray.
If using an HP LaserJet 3330 (the fax model), disconnect the phone line from the device to prevent interruption from an incoming fax.
Verify that the computer has 50 MB of free disk space in order to successfully run the Firmware Update Utility.
The utility can run using either a parallel or a USB connection (USB is not supported in Windows 95 or NT):
If using a USB cable, it is important to first install the HP LaserJet 3300 MFP series software before running the utility (the USB ports and connection are established during the software install).
If using a parallel cable, simply attach the cable and the utility will find the connection automatically.
Save the setup of the unit if a large number of speed dials or other special configurations have been entered.
NOTE: A speed dial report could be printed instead, if the printer is not connected to a computer or if the software is not installed.
Select Start, Programs, HP LaserJet 33xx, Tools, then HP LaserJet Device Configuration to open the HP LaserJet 3300 device configuration.
Click Save to File on the lower left of the General tab.
Select a destination and a file name to save the configuration. Write down the information for retrieval later.
Proceed with the upgrade.
Restart (reboot) the HP LaserJet 33xx device.
Download the HP LaserJet 3300 Firmware Update for Windows from the HP Web site. Click here to download the Utility from www.hp.com.
Begin the upgrade.
Double-click the file named lj3300fwutilitywin-en.exe. When the file opens, click the Start button and allow the utility to run uninterrupted. The product display will initially read Printing Document. After about a minute, the product display will read Updating. Several minutes later the display will change to Completed. The display will then change to Scanner Bulb Warming Up as the new firmware initializes.
Finally, the display will show Ready in the top-left corner. Depending upon the operating system on the PC, the software might prompt Please reboot your Computer. Close the screens by clicking OK.
Reboot the PC, if necessary.
Take the original document that was copied at the beginning and copy it again to compare results. If further assistance is needed, contact HP at 1-800-HPINVENT (1-800-474-6836).
Print a new Configuration page to confirm the new firmware date code.
If speed dial settings were backed up, check to see if they remain in the machine. If they are now blank, restore the configuration with the following steps.
Select Start, Programs, HP LaserJet 33xx, Tools, then HP LaserJet Device Configuration to open the HP LaserJet 3300 Device Configuration.
Click Retrieve from File on the lower left of the General tab.
Select a destination and a file name to open (the file that was saved previously; see Step 7 above).
Click Open and wait for the file to download and reconfigure the product.
Click OK to close the HP LaserJet Device Configuration.
