Need to change my modem,

Aug 27, 2009

- I cannot recommend any ISP for you because I am in Australia and have no Idea where you are of course except possibly USA.


You must have AT&T ADSL and not U-verse since the U-verse VDSL modem can't be put into bridge mode and doesn't use PPPoE. Which modem do you have? Are you sure you are putting in the right username and password into your router for the PPPoE session to initiate?

Make sure you know the ID and password of the account. Make sure you know how to access the router setup page. Set the modem to Bridged Mode. It will reboot. Now your router will have to be switched to PPPoE. Your router is probably set now for Dynamic IP from ISP. I'm going by the setting on my router. Log onto the router setup page and change the Dynamic IP setting to PPPoE. As soon as you make that switch the router setup will supply spaces for you to enter the ID and password that were stored on the modem. Then it will probably reboot and all will be fine.