I did all of that, in fact when I tried to re-update the converter, it told me that I had the latest version but the converter still will not recognize that my player is plugged in. Windows media 10 workds great for loading cd's but I cannot load pics or vidoes, I need the converter.......anyone know what to do next?
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do u have windows or mac system? if mac, Although MAC OS is NOT a supported operating
system, the Sansa player can still be recognized if the Sansa player
is only plugged in MSC mode.
MAC computers do NOT support MTP
A Sansa player in MTP mode when plugged into a MAC computer will NOT be detected or recognized.
MAC computers supports Sansa players in MSCmode
Sansa players can only be recognized by a MAC if the USB mode on the Sansa player is set to Auto Detect or MSC.
See answer ID 207 for instructions on how to put your Sansa player in MSC mode.
See answer ID 1141 for instructions on transferring music to your Sansa player using iTunes on a MAC computer.
You can get the Sansa Media Converter from Sandisk's website.
You must use the Sansa Media Converter to transfer videos. If the video is DRM-protected (many of Real's movies are), it may not actually convert. But if the video is DRM-free, then the Sansa Media Converter will perform the conversion and load the video onto the player. The Sansa Media Converter may or may not recognize certain file formats, so you may need to download an additional program such as Riva FLV Encoder to convert the Real video to AVI format first - then the Sansa Media Converter will recognize the file. -Tha Mp3 Doctor
The Media Converter software will only recognize certain video types for conversion.
p.20 of manual:
Sansa Media Converter software lets you convert photos and videos as appropriate,
and then transfer them to your Sansa player. Sansa Media Converter offers
features such as cropping, rotating, and resizing before transferring them to your
player as well as the ability to transfer photo and video files to your microSD card.
Refer to the Sansa Media Converter software for file formats supported.
To transfer photos and videos to your Sansa player, follow these steps:
1. Connect the Sansa player to your computer.
2. Select Converter using Sansa Media Converter on initial connection.
3. Click Add Media to select photo or video files to be converted.
4. The Sansa Media Converter will store all converted files in My Album. Click
the Album Name box and type in the name you want.
5. Click to start the conversion process. A status box will appear
showing which file(s) are being converted.