Question about Philips GoGear HDD6330 MP3 Player

1 Answer

Cant connect to pc, player problem

When i tried to plug it into the computer all it said was philips instead of connected to pc then when i tried to use player it said player problem connect to pc and format

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  • Anonymous Dec 12, 2007

    My player was working fine but it was low on battery so i connected it to the charger but when i did that the screen said Please connect player to Pc, when i did nothing happened i cant pull it up in my computer and i cant get it to do anything else.

  • bigt4yah Jan 04, 2008

    exact same problem as he other two, but i didnt have a low battery...

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1. unplug and clean mp3 port with fine small brush or can of compressed air. My mp3 had blue oxidation residue at both ports. Odd eh? 2. unplug and recharge for longer, battery might be low. 3. just unplug and replug 1,000 times, then never unplug till problem fixed by the repair site. 4. Call Philips and tell customer service that it was a great marketing idea but it truly is a cheap peice of shit. Your going to buy a Zune now. I wanted to send mine in for a new one and they said 150.00$$ OK, like I'm gonna do that when a decent Zune is around 200.00

Posted on Dec 13, 2007

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1 Answer

My philips gogear 8 gb mp3 player says connect to pc and i don't have that pc anymore and i cant find my original software disc to put on this computer


theres no need to worry unlike ipods the philips mp3 player doesnt require a "master" pc so you can connect it to any pc you want all you have to do is redownload the software from the philips website under the support section and your good to go, and thats if you even need the software if all your doing is loading more music to it you can just connect it and drag and drop your music to it :) think of it more like an 8 gig storage drive

Oct 01, 2009 | Philips Audio Players & Recorders

1 Answer

Phillips 30gb will connect to computer but wont sync anything


Make sure the hold/lock is not engaged
Try another USB port
Reset the player

If that fails:
Download the newest version of the Philips Device Manager:
www.usasupport.philips.com - change your country/language as needed
Enter in your exact model #
Click on the link for your exact model #
Click on the Software & Drivers section
Click on "Firmware Upgrade Software"
Install the new Device Manager
Open and run the "Repair" tab

If still nothing:
Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.


If these methods fail, call Philips to see if you are still in-warranty.


-Tha Mp3 Doctor

Feb 26, 2009 | Philips GoGear HDD6330 MP3 Player

1 Answer

My GoGear 8G wont come on


1. On you computer, ensure that Philips Device Manager is running.
2. Turn your mp3 player on (it should freeze at the Loading or GoGear Screen).
3. Plug in the mp3 player to your USB/Charger cable (ensure it is connected to the USB port on your computer), and then perform a soft reset (Power switch down and Volume up button simultaneously).
4. Let go of the other buttons as soon as the player resets. Hold the Volume down button until the player comes on. The player will be recognized by Philips Device Manager and will report a problem (and will allow you to repair it). Windows will also recognize it as a Mass Storage Device.

edit:

video: http://video.google.com/videoplay?do...56814975105076

Jan 15, 2009 | Philips GoGear SA5285/37 Digital Media...

1 Answer

Need help


Uninstall all Philips software.
Then, re-Install the CD that came with player.
Then plug in the mp3 player to pc.
Try again.
If no go, try every usb port on pc.
If still no go, then:

Triple Reset for Philips’ GoGear:

Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.

-Tha Mp3 Doctor

Oct 30, 2008 | Philips GoGear HDD1830 MP3 Player

1 Answer

Philips SA5125/37


First you should hold down the go back button on your mp3 while still holding this button, plug it into the usb port. While still holding the button open up the philip device manager, this should instantly start to repair your device. While it is repairing you can let go of the go back button

Oct 24, 2008 | Philips SA5125/37 MP3 Player

1 Answer

Go gear wont turn on


Make sure the hold/lock is not engaged first.

Triple Reset for Philips’ GoGear:

Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.

-Tha Mp3 Doctor

Oct 05, 2008 | Philips GoGear HDD075/17 MP3 Player

3 Answers

Philips go gear


Make sure you run the installation CD, or grab the software from the Philips website - this device will not work properly if Philips Device Plug-In is not installed. Does Windows Media Player 10 recognize the GoGear? If so, then the absence of a drive letter will not be a huge problem. If not, restart the computer and try one more time. A word to the wise - running this GoGear on a PC running Windows Media Player 11 will cause irreversible damage to the player. If you have Windows Media Player 11, rollback to WMP 10 - instructions are on the Philips and Microsoft websites.

If all else fails, try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

-Tha Mp3 Doctor

Jun 10, 2008 | Philips GoGear HDD1830 MP3 Player

2 Answers

Computer not detecting


if u haven't tried using the installation disk then try with it and see

May 13, 2008 | Philips GoGear HDD6330 MP3 Player

2 Answers

Cant connect to usb port


the connection to your gogear will be smaller than the usb to your pc, it's the same with all peripherals, you should have been supplied a cable with it, standard usb one end and a thinner or squarer conection at the player, see below for examples http://www.directusbstore.com/cnb/shop/directusbstore?op=catalogue-products-null&prodCategoryID=55

Sep 13, 2007 | Philips GoGear HDD6330 MP3 Player

1 Answer

Mp3 says "problem - connect to computer"


Download the firmware, connect the MP3 player (which is rubbish, lets all be honest) and upgrade it.

May 22, 2006 | Philips GoGear HDD060 MP3 Player

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