Question about Rimage 2000i CDR 2 (52X), CD Duplicator External, CD-R Publisher Inkjet Printer, CD Designer, USB 1.... (CDR2000I) Burner

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CD loading arm works sporadically

About every five CDs in our top CD burner is not picked up by the arm at least the first time. We receive a message saying there is a problem and sometimes can hit "retry" but if we have to hit "retry" more than a few times, we actually have to go to the duplicator, move the disc slightly and then the arm will pick it up. Rimage's support line is an endless wait and I never get timely help. Any suggestions? I've been to their site and have not seen any support ideas/updates/work arounds for this problem. Thanks!

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Re: CD loading arm works sporadically

Hi guys,

We had exactly the same thing (for years!), in our case causing pick failures about once every twenty disks.

The total and complete solution seems to be to upgrade your 2000i to the very latest firmware. I've just completed 500 disks with just one pick failure. Plus, as a very surprising bonus, the machine seems to work considerably faster overall.

MAN, the grief it would've saved us if Rimage had fixed this sooner...

Tony Sutorius
Unreal Films
Wellington, New Zealand

Posted on Jun 25, 2009

Re: CD loading arm works sporadically

Posted on Dec 14, 2007

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