Question about Rimage 2000i CDR 2 (52X), CD Duplicator External, CD-R Publisher Inkjet Printer, CD Designer, USB 1.... (CDR2000I) Burner

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CD loading arm works sporadically

About every five CDs in our top CD burner is not picked up by the arm at least the first time. We receive a message saying there is a problem and sometimes can hit "retry" but if we have to hit "retry" more than a few times, we actually have to go to the duplicator, move the disc slightly and then the arm will pick it up. Rimage's support line is an endless wait and I never get timely help. Any suggestions? I've been to their site and have not seen any support ideas/updates/work arounds for this problem. Thanks!

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  • Anonymous Oct 29, 2008

    I have the same problem! Finally someone in the same boat as me. Basically from what I can see, there's too much room in the input bin. In other words, there's too much extra space around the discs to slide around. The main source of the problem is the front left plastic column of the input bin. It doesn't stick straight up, it leans slightly outward (away from the blanc disks. I had to wedge a piece of metal between the front left column and the machine (without interferring with the robotic arm) to get it to stand up perfectly straight (so it keeps the discs in the bin from having too much free space to drift. Looks shitty, but works. Hope this helps.



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Hi guys,

We had exactly the same thing (for years!), in our case causing pick failures about once every twenty disks.

The total and complete solution seems to be to upgrade your 2000i to the very latest firmware. I've just completed 500 disks with just one pick failure. Plus, as a very surprising bonus, the machine seems to work considerably faster overall.

MAN, the grief it would've saved us if Rimage had fixed this sooner...

Tony Sutorius
Unreal Films
Wellington, New Zealand

Posted on Jun 25, 2009


Posted on Dec 14, 2007


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