Question about Philips GoGear HDD6330 MP3 Player

1 Answer

Go gear the other day i turned on the mp3 player and it said there was no music. when i plug it it, it shows up on my computer that i have music but it still doesnt show up on my mp3 player. and when i try to re add it it still doesnt show, how do i restart it or someting?

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  • xBmarkPOLI Apr 22, 2008

    I'm trying to follow the directions but my device manager doesn't put up a window saying connect the player I need a more detailed solution. Although I'm sure this works..i just need more details to further fix my MP3 player

  • blobigallday Apr 24, 2008

    My mp3 says list empty, and when I hook it up to the computer it says the files are ther. So I deleted most of the files, but a few of the songs can't be erased because of " general failure". How do I erase those songs? When I try to open the device manager through start programs, phillips device manager isn't on the list of programs ( yes I have it plugged in to the computer.)

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Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

-Tha Mp3 Doctor

Posted on Feb 11, 2008

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