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Mine also happened like that. Diagnosed by authorized SE service station, the half-to-half cable, which connect the upper part (screen part) of the phone and the lower part (key pad), is damaged. But first, try to reinstall the operating system at SE service station.
Hope this helps you.
1. Switch off using power switch.
2. remove battery cover and battery. You will see two "star" drive screws at the bottom of the phone.
3. remove these two screws.
4. working from the memory card slot gently prise the cover away from the main body of the phone.
5. The key pad is now easily accessible from the front of the phone and can now be easily removed.