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Lack of power to a terrabyte WD external hard drive

No lights on the hard drive, but light on the transformer. Any ideas?
Thanks,
RR

Posted by on

  • HanaHawk Dec 04, 2007

    SeaJade,
    As it turned out, I needed to disconnect the plug from the wall, and the firewire connections from the hard drive. (support was provided by WD ) The evidently reset the drive, all is peaceful and serene once more. Thanks so much for a lightning fast answer.
    Best,
    RR

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Hi, mmm that's a curly one....possibly a faulty cable from the transformer to the drive or faulty connection. How does it connect to the drive itself? Does it have pins? If so maybe one is bent.

I am assuming that the transformer is the one that came with the drive also, else the voltage may be wrong.

Does the drive have like a lock mechanism like for transportation?

Also if it's new or under warranty returning it for replacement might be an option too.

Let us know how you go and if we can help further or if you get anymore information.
SeaJade

Posted on Dec 04, 2007

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