Question about Microsoft Xbox 360 Console

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Xbox the xbox 360 would not read the disk (game disk) and the disk is not stratch or dirty

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Re: xbox

Do you have another game to try? Although it is rare, Microsoft can ship a defective "new" game.

Posted on Dec 04, 2007

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X-box 360 will not read any disc

Is it the disk, or the xbox? If it's the disk, check for any dirty spots on it, if not, just wipe just in case. Try it. If it doesn't work, try another game. If it's the xbox, check the disk tray and laser. Check if the disk properly fits in the tray and the laser if it's dirty. If none of these work, look online for troubleshooting guides.

Sep 03, 2011 | Microsoft Xbox 360 Console

1 Answer

Will not read xbox 360 games and will not load

This is a common issue.
1. Make sure your disk is clean. Dirty disk can cause disk reading issues.
2. Clean the drive with a CD/DVD laser cleaner.
3. Replace the laser. You can get a replacement from Ebay for $10-15. Make sure you get the right one for you drive. There are several different models.

Jun 01, 2010 | Microsoft Xbox 360 Elite Console

1 Answer

The problem is that the xbox 360 disk is scratcing

Try unscrewing the cover of your console then youll see the part where it reads the disks, you'll see a little circular piece take it out and see if it's dirty or damadged, if so request a new peice from 1-800-4myxbox

Feb 17, 2010 | Microsoft Xbox 360 Console

1 Answer

XBox 360 disc reading error

try to clean off the eye of the consel. it could be dirty or scratched

buy a can of air duster (caned air) can be found at radio shack or wall mart. spray the can,wile the can is level, in side the disk drive and see if that helps

Dec 17, 2009 | Microsoft Xbox 360 Console

1 Answer

Will not play a game

this usually happens to bad/damaged/dirty game disks. try cleaning the disks. if that doesn't work, contact microsoft via

Jan 31, 2009 | Microsoft Xbox 360 Console

1 Answer

Xbox 360 doesnt read games

Does this problem only happen with this disk? If it only happens to that one, then the disk may be dirty or broken.  If it happens to all of your disks, your console's "eye" (disk reading device) may need repair. If this is the case, you should contact 1-800-4MY-XBOX.

Dec 31, 2008 | Microsoft Xbox 360 Console

1 Answer

Can not read anything in disk drive

Usually after having an Xbox 360 for a while, the "eye," or device that reads disks may ware down and break, or may just be dirty. This is the most common reason for the console to be unable to read any disks. I would contact 1-800-4MY-XBOX for support involving repairing the console, or another retailer to find a CD that could possible clean the eye. 

Dec 30, 2008 | Microsoft Xbox 360 Console

1 Answer

Xbox 360

make sure ur eye thing under the disk tray that reads the disk is not dirty or damaged. also make sure ur lazer lenz is also clean. try going to for more solutions cause i have same problem

Jul 02, 2008 | Microsoft Xbox 360 Console

1 Answer


The drive motor is SERIOUSLY damaged. It will have to be replaced, but good luck finding parts. Call around to local service shops and see if any have parts units.

Sep 20, 2007 | Microsoft Xbox 360 Console

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360 grinding noise and unplayable disc

Crack open the DVD case and see whats going on and try fixing it yourself. OR Buy a new drive off of eBay and transfer the firmware key over from the old drive too the new one.

Sep 20, 2007 | Microsoft Xbox 360 Console

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