Question about Canon LaserClass 9000s Plain Paper Fax

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Rollers in Reverse

When I try to send a fax, the paper won't feed through and the rollers are going in reverse - spitting the paper back out!

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Re: Rollers in Reverse

The only time I've seen that was on a copier and the board was the problem.

if you open and close or turn off and on does it still do it? is it once inawhile?

Posted on Dec 10, 2007

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Hi Margaret
Ok,the problem normaly with this model is in the feeding of the paper.For some or other reason the paper is moving to slow threw the machine and then the machine detect it as a longer size paper.

  • Clean the rollers that pick the paper up and clean also the sepatation rubbers under neath the paper pick up rollers.This rubbers is called the separation pads.
  • To clean this rollers,remove the cartridge and you will see the feed roller at the back.
I think what happened with the move the machine might collected dust and now the rollers are slipping.

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Sounds like the separation pads in the paper tray are worn out. You can contact Brother and purchase the parts from them. It should be less than $10. as long as the paper is being pulled from the tray it sounds like the rollers are okay.

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Check your feed rollers that feed the blank paper into the machine. Take a flashlight and watch the rollers to make sure the rollers are spinning and trying to feed the paper.
If the rollers spin, and it doesn't pull the paper in, then your feed rollers are either worn or dirty. I would try cleaning the rollers if they are slipping on the paper. My suggestion would if you can find this cleaner called GOO GONE. This is a bio degradeable product that won't dry out the rollers and it will clean them.
Put some goo gone on a paper towel, and see if you can clean the rollers.
If you still have other questions, feel free to post them here.
Good luck.
Hope this helps.
Please remember to post a feedback and or a rating if I have helped with your question.

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