Question about Canon LaserClass 9000s Plain Paper Fax

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Rollers in Reverse

When I try to send a fax, the paper won't feed through and the rollers are going in reverse - spitting the paper back out!

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  • lgendron Mar 17, 2009

    The direction of the rollers is going the wrong direction these days; the rollers shove paper back out of the feeder, not permitting paper to feed into the fax machine. Is it a programming problem?



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The only time I've seen that was on a copier and the board was the problem.

if you open and close or turn off and on does it still do it? is it once inawhile?

Posted on Dec 10, 2007


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Posted on Jan 02, 2017


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Hi Margaret
Ok,the problem normaly with this model is in the feeding of the paper.For some or other reason the paper is moving to slow threw the machine and then the machine detect it as a longer size paper.

  • Clean the rollers that pick the paper up and clean also the sepatation rubbers under neath the paper pick up rollers.This rubbers is called the separation pads.
  • To clean this rollers,remove the cartridge and you will see the feed roller at the back.
I think what happened with the move the machine might collected dust and now the rollers are slipping.

Thanks for you support

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The ADF feed-in rollers need to be cleaned or replaced. Try raising the ADF lid and clean all the feed rollers with a soapy solution and cloth. If the problem persists, the rollers and double-feed prevention pad should be replaced.

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Sounds like the separation pads in the paper tray are worn out. You can contact Brother and purchase the parts from them. It should be less than $10. as long as the paper is being pulled from the tray it sounds like the rollers are okay.

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When you hear the fax signal press the start button on your machine. If this does not work attempt to just make a copy of a document without sending to test the document feeder - help the document by gently pushing the document into the machine when it should be feeding. If you can feel the machine trying to grab it but it doesn't have enough strentgh or it will feed with your help then the feed rollers are probably dirty and you may be able to open up the top cover and clean the rubber rollers with alcohol or degreaser. If the feed rollers do not even turn when trying to make a copy then you may have a motor, belt or clutch problem. If it copies well but will not send, then you will probably have a modem or fax lead problem. Try a new fax lead.

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Yes,but the most imported part for dubble feeding is the sepatation pad,this white pad is on the lower part of the docfeeder and work with the feed rollers,fist make sure that pad is clean before you replace the rollers,and then replace the pad.

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It could be one of two problems and they are both usually caused by over feeding. Either the tooth rollers have junped out of their sockets or they are jammed tight with paper which would cause the first to happen also. There are safety switches but unplug the unit any way. Get on the output side of the shreeder and start pulling paper or remove the metal object that was dropped into its throat. Hopefully, you won't have to take it apart to put the rollers back into their sockets.

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1 Answer

Fax Machine

Turn the printer off and open the access cover.
Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.)
Turn the printer on, load some paper, and press the Form Feed button. (On the X83, press the Select button.)
Watch the paper as it feeds through and try to determine where the jam is occurring.
Check to see if all the rollers are turning.

If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6.
If not, there is probably a feed motor or a gear problem and the printer may require service.

If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot.
Turn the printer off.
Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers.
Move it up and down first, and then slowly move it over to the right side. If something is stuck under the black guide plate, this may work it loose.

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try cleaning the paper pick up rollers with rubbing alcohol, use a cloth rag and the alcohol, try to rotate the rollers so that you can clean all the way around

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Check your feed rollers that feed the blank paper into the machine. Take a flashlight and watch the rollers to make sure the rollers are spinning and trying to feed the paper.
If the rollers spin, and it doesn't pull the paper in, then your feed rollers are either worn or dirty. I would try cleaning the rollers if they are slipping on the paper. My suggestion would if you can find this cleaner called GOO GONE. This is a bio degradeable product that won't dry out the rollers and it will clean them.
Put some goo gone on a paper towel, and see if you can clean the rollers.
If you still have other questions, feel free to post them here.
Good luck.
Hope this helps.
Please remember to post a feedback and or a rating if I have helped with your question.

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There is something jammed in there....shake it upside down first.....if nothing then revese feed a paper through it manually......take left side off hold paper in front and roll wheel on the left side so the paper feeds back into the machine,,,,,,open top to see in there and when paper feeds under white rollers make sure it dosent jam where wite rollers are about an inch from the right there is a small rectangle hole with a black plastic piece in there pry it up carfullywith a paper clip and feed paper with the wheel under it at that point the paper push out a bobby pin into my back tray,,,,, now everything works great.......keep checking i didn't believe something was there either but there was..... also if your paper first starts to feed and stops pull out the paper and check for a bend or crinp in it mine kept doing that and that is exactly where the pin finally came out.....

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