Wont play CD's (by 5 users)
I have had the Denon s-301 for a year and a half. It works great! It plays my ipod and DVD's with no problem. I tried playing a music CD and it will not play. I tried another music CD. Nothing PLAYS. i get the zero's on the display, push play and I get the "circle with the strike through" symbol. As if pushing play is an invalid entry. Any help would be greatly appreciated.
Comment by vmaita, posted on Dec 21, 2007
If you dont want to ship your item to new jersey, you can take your unit to best buy's geek squad. Best buy used to sell this model and they will fix it. But, you do have to give them all pieces of the unit. I have not taken action with either option as of yet. But anyone having problems with their denon not playing CD's, it is not operator error and a 25 minute hold time will tell you the exact thing I am telling you now.
4 Other Users Have The Same Problem
Comment by Angryme, posted on Aug 10, 2008
Exactly the same problem. A year after buying the S-301, it stops being able to play music CD. Very disappointed especially since it's so pricey. Will never buy another Denon. Ever.
Comment by Guest, posted on Jun 03, 2008
Same problem after one and a half years. Also started just once in a while, but now will not read or play any CD's. DVD's work fine. Live on a small island and no way to get the unit to a service facility. Denon should stand by a relatively high end product like this.
Comment by Guest, posted on Apr 23, 2008
Hello,
I have the same problem. The S-301 does not ready any CD's. This happened progressively. In the beginning, when insisting, the CD ended up being recognized by the palyer, but now it is all the time. Haven't had the time to contact the Denon support.
Comment by telkhashab, posted on Dec 19, 2007
I have the exact same issue vmaita described and have also owned the Denon s-301 for a year and a half:
I have had the Denon s-301 for a year and a half. It works great! It plays my ipod and DVD's
with no problem. I tried playing a music CD
and it will not play. I tried another music CD. Nothing PLAYS. i get the zero's on the display, push play and I get the "circle with the strike through" symbol. As if pushing play is an invalid entry. Any help would be greatly appreciated.
Apprenticeplease let us know if you get through to denon. I have been on hold as well for some time. Good to know that the problem is not unique but i hope there is an easy solution.
Comment by telkhashab, posted on Dec 20, 2007
************************************************************************
I am happy to hear you are enjoying your S-301 however as far as the CDs go I believe it would be a service issue as the Opt laser pickup is not reading the disc.
Happy Holidays!
Lisa
************************************************************************
I replied back today with the following:
I have seen several postings on the web with owners of the denon s-301 complaining about CD issues (cannot play CD with TV on mute) and CDs not being read after 1.5 years (after the warranty period). Now if you are saying it is a Opt laser pickup issue that is causing the disc not to be read, it would appear that this is a defect in the product which is affecting many people.
I also have experienced before not being able to play CDs when the TV is on mute as have many others (just browse the web) and I have lived with it. But now the unit is not reading CDs at all which severly impacts my use and enjoyment. Since it is now after the 1 year warranty what recourse can I take to resolve.
Appreciate your help.
I have seen several postings on the web with owners of the denon s-301 complaining about CD issues (cannot play CD with TV on mute) and CDs not being read after 1.5 years (after the warranty period). Now if you are saying it is a Opt laser pickup issue that is causing the disc not to be read, it would appear that this is a defect in the product which is affecting many people.
I also have experienced before not being able to play CDs when the TV is on mute as have many others (just browse the web) and I have lived with it. But now the unit is not reading CDs at all which severly impacts my use and enjoyment. Since it is now after the 1 year warranty what recourse can I take to resolve.
Appreciate your help.
************************************************************************
Anyone making any progress. Please keep me informed. Thanks!!
Was this solution helpful? Show your Appreciation by rating it:
Can you Help with these DVD Players problems?
Tags | Blog | Repair Directory | Extended Warranty | Partners | Jobs |
