Question about Denon S-301

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Wont play CD's

I have had the Denon s-301 for a year and a half. It works great! It plays my ipod and DVD's with no problem. I tried playing a music CD and it will not play. I tried another music CD. Nothing PLAYS. i get the zero's on the display, push play and I get the "circle with the strike through" symbol. As if pushing play is an invalid entry. Any help would be greatly appreciated.

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  • 11 more comments 
  • telkhashab Dec 19, 2007

    I have the exact same issue vmaita described and have also owned the Denon s-301 for a year and a half:



    I have had the Denon s-301 for a year and a half. It works great! It plays my ipod and DVD's with no problem. I tried playing a music CD and it will not play. I tried another music CD. Nothing PLAYS. i get the zero's on the display, push play and I get the "circle with the strike through" symbol. As if pushing play is an invalid entry. Any help would be greatly appreciated.

  • vmaita Dec 21, 2007

    Lisa is right, i finally got through to customer service .They said it was the laser pickup that specifically reads cds. Here is what they told me to do. 
    Go to http://usa.denon.com/
    under support tab click on service and parts network
    under the factory service request form, click on online form. 
    Fill out the online form completely, click on submit. You pay $55 with a credit card and ship the unit to new jersey. They will diagnose the problem and call you with an estimate. The 55 will be deducted. I still have no idea how much it will cost to repair. The cool thing about this is, you can simply ship the unit itself. No need to send the speakers, wiring or subwoofer. The factory will have all of that on hand. 


    If you dont want to ship your item to new jersey, you can take your unit to best buy's geek squad. Best buy used to sell this model and they will fix it. But, you do have to give them all pieces of the unit. I have not taken action with either option as of yet. But anyone having problems with their denon not playing CD's, it is not operator error and a 25 minute hold time will tell you the exact thing I am telling you now. 

  • Anonymous Apr 23, 2008

    Hello,

    I have the same problem. The S-301 does not ready any CD's. This happened progressively. In the beginning, when insisting, the CD ended up being recognized by the palyer, but now it is all the time. Haven't had the time to contact the Denon support.

  • Anonymous Jun 03, 2008

    Same problem after one and a half years. Also started just once in a while, but now will not read or play any CD's. DVD's work fine. Live on a small island and no way to get the unit to a service facility. Denon should stand by a relatively high end product like this.

  • Angryme Aug 10, 2008

    Exactly the same problem. A year after buying the S-301, it stops being able to play music CD. Very disappointed especially since it's so pricey. Will never buy another Denon. Ever.

  • Arlowe Sep 28, 2008

    I also have the same issue shame on Denon,

  • kmell822 Dec 13, 2008

    I have the same problem    301 does not play CD's   does not recognize them  I took it to a Denon service dude who said 200 for the part and 120 to fix it.  I can buy a cd player for that,  no reason to fix.  This does appear to be a factory defect.    The service dude says this is inherent in all these dual drive type setups.   Thank you Denon.

  • alko12 Dec 30, 2008

    I have the same problem here in the Uk with the S 301, first it would not play the odd Cd , and I thought nothing of it, now after the warranty has finished it became a regular thing. Now it point blank refuses to play any audio CD's. As far as I'm concerned this is a design fault with the unit that Denon must have known about as so many people are experiencing the same problem. This was not cheap and Denon should stand by there product and reputation. I will contact them and see what they have to say. But if they don't play ball I'm going to go on to every website that I can find who are selling the latest s302 sytem and warn potential buyers of the issue in the feedback section

  • rickshane Feb 18, 2009

    I can't believe it but I have the same problem. My S-301 would intermittently not play CD's now it's almost 100% of the time.

    Has Denon helped anyone with this issue? If not, perhaps a class action suit would be called for.

  • goranok Feb 19, 2009

    Exactly the same happened to my S301.

    CDs played well in the beginning, than some issues appeared and now it is not playing any CD. Definitely a design issue! This is not what I expect from a quality brand like Denon.

  • Anonymous Apr 13, 2009

    not playing CDs.

  • puneetr Apr 21, 2009

    Audio CDs do not play after a couple of years.

  • gabrielbo May 13, 2009

    I have the same problem. My CD Player from my denon S-301, chose which cd-music played.

    Such a error sounds stupid but very real. Is a manner of time that all S-301 2005 models are going to get such error. I guess this a factory defect.

    I hope somebody from "Denon" find a solution more real and economic.






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Saurus

please let us know if you get through to denon. I have been on hold as well for some time. Good to know that the problem is not unique but i hope there is an easy solution.

Posted on Dec 19, 2007

  • telkhashab Dec 20, 2007

    This is the response I got from an agent after posting the problem on the denon us support site:
    ************************************************************************

    I am happy to hear you are enjoying your S-301
    however as far as the CDs go I believe it would be a service issue as
    the Opt laser pickup is not reading the disc.

    Happy Holidays!

    Lisa
    ************************************************************************

    I replied back today with the following:

    I have seen several postings on the web with owners of the denon s-301
    complaining about CD issues (cannot play CD with TV on mute) and CDs
    not being read after 1.5 years (after the warranty period). Now if you
    are saying it is a Opt laser pickup issue that is causing the disc not
    to be read, it would appear that this is a defect in the product which
    is affecting many people.

    I also have experienced before not
    being able to play CDs when the TV is on mute as have many others (just
    browse the web) and I have lived with it. But now the unit is not
    reading CDs at all which severly impacts my use and enjoyment. Since it
    is now after the 1 year warranty what recourse can I take to resolve.

    Appreciate your help.
    I have seen several postings on the web with owners of the denon s-301
    complaining about CD issues (cannot play CD with TV on mute) and CDs
    not being read after 1.5 years (after the warranty period). Now if you
    are saying it is a Opt laser pickup issue that is causing the disc not
    to be read, it would appear that this is a defect in the product which
    is affecting many people.

    I also have experienced before not
    being able to play CDs when the TV is on mute as have many others (just
    browse the web) and I have lived with it. But now the unit is not
    reading CDs at all which severly impacts my use and enjoyment. Since it
    is now after the 1 year warranty what recourse can I take to resolve.

    Appreciate your help.
    ************************************************************************

    Anyone making any progress. Please keep me informed. Thanks!!

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