Question about Apple iPhone Smartphone

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Sending e-mail on iPhone

I receive e-mail on my iPhone from my RoadRunner e-mail account, but I cannot send e-mail from the iPhone (unless I am at home and the iPhone is picking up my the wireless signal from my router).

So when away from home, my iPhone downloads the e-mail from my RoadRunner e-mail account, but I cannot reply using the iPhone or originate and send new e-mail from the iPhone.

BTW, the same thing happens with MS Outlook on my laptop when travelling. When I connect to a hotel supplied Internet connection, Outlook will download my e-mails from RR, but I cannot use Outlook to reply or originate new e-mails.

Got any suggestions?

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  • Anonymous Dec 06, 2007

    I have comcast.net and outlook express. I can get emails but can't send them from my iphone. Please, in non techy language, what can I check/uncheck to solve this.

  • noprob1017 Dec 31, 2007

    I cannnot send messages from the iphone through Roadrunner. Doesn't matter whether I use my wireless router or out and about. I know my outgoing settings are correct.

  • Dustan T
    Dustan T Jan 03, 2008

    With comcast the correct outgoing server is smtp.comcast.net:465



    Hope that helps

  • tagjack Jan 05, 2008

    I recently purchased an IPhone and am having trouble sending and receiving e-mails from my Road Runner account. I have confirmed that the pop-server and smtp-server information for Road Runner is correct, but still have no success. Any help help is greatly appreciated.

  • gabynyc Jan 16, 2008

    Same problem. Very frustrating. Spending hours trying to figure out how to send or get the outgoing mail working. Tried numerous server settings without success. Called Apple to w/o solution. Need HELP!!!!!!!!!!!!!

  • Anonymous Feb 24, 2008

    hi this is mitzi from philippines. can you please help me how to send email from iphone.

  • Mfortunato Apr 02, 2008

    Sending from rr, connection with server fails..

  • wjl07 May 01, 2008

    I can receive eamails but I can not send emails

  • jazzbuff Aug 14, 2008

    I have the same problem. I am with Brighthouse/road runner.

  • jenwatson15 Sep 06, 2008

    I have an iphone with comcast.net email. I too cannot send email w/o a wifi connection. I can receive with Edge. I set up a gmail account so I can send from my iphone and that works great - send and receive like a charm. I just would like to be able to forward comcast mail easier. Maybe the answer is just to not use comcast.net anymore???

  • Anonymous Dec 11, 2008

    I had the same problem with time warner, but as the dragonfly suggested, I used the gamil outgoing server and fixed my problem! Thank You

  • gottp Feb 25, 2009

    I have the same problem no matter where I am: at home or in a hotel with wireless or just out-and-about: I can receive e-mails but cannot send a new message or reply or forward a message. Mobile me works fine, but I would like to be able to reply and forward messages sent to me on the socal.rr.com account.  Any suggestions?

  • Anonymous Feb 26, 2009

    go through Gmail free outgoing mail service

    it works

  • tzori Mar 01, 2009

    I have the same problem when I am on 3G. Everything works fine on WiFi at home.
    I setup my RR email account on iPhone using
    pop-server.roadrunner.com for outgoing
    smtp-server.roadrunner.com for incomming

    When
    using WiFi I have no problem sending and receiving. When using 3G only
    I can only receive emails. I get the following error when sending any
    emails "Cannot Send Mail The sender address was invalid"

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Setting up incoming pop email from Road Runner to iPhone is straightforward.

Setting up outgoing email is not.

In general, Road Runner requires that you be connected to their network through one of their cable modems in order to use their outgoing SMTP server. Since, an iPhone will never be connected this way, you need to find an alternate way.

There are at least three ways I know of:
1) Send your outgoing mail through Cingular or AT&T's smtp server. This works and is no extra charge, but it has the disadvantage that it only works through the slower EDGE network - not through WIFI.
2) I understand that Google offers free email, and through their free email, you can use their outgoing SMTP servers for your RR account.
3) You can sign up with an outgoing SMTP service like www.authsmtp.com. I use this method. It costs about $25 per year. Your outgoing email works through both EDGE and wifi, and it appears to the recipient as if it came directly from RR.

I recommend either option 2 or 3. The google way is more for a do-it-yourselfer. The authsmtp way is a paid service, so there are good instructions and support. I have several months left with authsmtp, but at some point I may switch to Google. 

I did number 3 and its fantastic!! 

Posted on Jan 31, 2008

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  • TheDragonfly Jan 31, 2008

    Setting up incoming pop email from Road Runner to iPhone is straightforward.

    Setting up outgoing email is not.

    In general, Road Runner requires that you be connected to their network through one of their cable modems in order to use their outgoing SMTP server. Since, an iPhone will never be connected this way, you need to find an alternate way.

    There are at least three ways I know of:
    1) Send your outgoing mail through Cingular or AT&T's smtp server. This works and is no extra charge, but it has the disadvantage that it only works through the slower EDGE network - not through WIFI.
    2) I understand that Google offers free email, and through their free email, you can use their outgoing SMTP servers for your RR account.
    3) You can sign up with an outgoing SMTP service like www.authsmtp.com. I use this method. It costs about $25 per year. Your outgoing email works through both EDGE and wifi, and it appears to the recipient as if it came directly from RR.

    I recommend either option 2 or 3. The google way is more for a do-it-yourselfer. The authsmtp way is a paid service, so there are good instructions and support. I have several months left with authsmtp, but at some point I may switch to Google. 

  • TheDragonfly Jan 31, 2008

    Setting up incoming pop email from Road Runner to iPhone is straightforward.

    Setting up outgoing email is not.

    In general, Road Runner requires that you be connected to their network through one of their cable modems in order to use their outgoing SMTP server. Since, an iPhone will never be connected this way, you need to find an alternate way.

    There are at least three ways I know of:
    1) Send your outgoing mail through Cingular or AT&T's smtp server. This works and is no extra charge, but it has the disadvantage that it only works through the slower EDGE network - not through WIFI.
    2) I understand that Google offers free email, and through their free email, you can use their outgoing SMTP servers for your RR account.
    3) You can sign up with an outgoing SMTP service like www.authsmtp.com. I use this method. It costs about $25 per year. Your outgoing email works through both EDGE and wifi, and it appears to the recipient as if it came directly from RR.

    I recommend either option 2 or 3. The google way is more for a do-it-yourselfer. The authsmtp way is a paid service, so there are good instructions and support. I have several months left with authsmtp, but at some point I may switch to Google. 

  • Andy Enright Feb 23, 2011

    Used the Gmail option- immediately worked...THANKS!

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I think I found the solution for those of you who are on roadrunner service. I researched online for several hours and came up with this solution - it works for me - receiving and sending all mail:
Go to Settings disable wi-fi instead of the pie on the top you will see the blue E Go to Settings - general - reset - click on reset networks Once your network is reset, click on Settings - Mail - add account - plus in your name, address, and e-mail account name xxx@nyc.rr.com Scroll to incoming mail server: type in pop-server.nyc.rr.com user name (that's the first part of your e-mail addresss before the @nyc.rr.com) your password (the one you used setting up your account with roadrunner) scroll down to outgoing mail server host name: cwmx.com:587 click on Advanced - make sure that use ssl is off on both incoming and outgoing. Your server port should show as 587 when all done, click on the top left arrow which should show your e-mail address exit the mail system, the click on the icon from the main menu and it should work Good luck!

Posted on Jan 24, 2008

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To send Road Runner mail from your iPhone, iPad, or Android phone:

  1. Check your Outgoing Mail Server setting.
  2. Set the Host Name/SMTP setting to mobile-smtp.roadrunner.com.

Posted on Apr 05, 2011

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You need to turn on your carrier server as an alternate outgoing mail server. I had the same problem with sending emails via the iphone. I can send emails if i am connected to my wifi at home. Once i am on the road I can get RR emails but not send RR emails. To solve this do the following:

1- In the HOME screen - Touch the Setting Icon.
2- Touch the Mail, Contacts, Calendars Icon
3- Touch the RR account Icon
4- in the Outgoing Mail Server field (SMTP) make sure you have the correct server address. for my account it is "smtp-server.roadrunner.com" because I am a previous adelphia user. some southern california users the server address may be "smtp-server.socal.rr.com" check your local RR webste for the correct outgoing server address.

5- touch the SMTP field. Under other SMTP servers add a new server if AT&T SMTP server is not available.
6- make sure you get the correct server address from AT&T. Once you enter the server address, make sure that the alternate server is turned on.

I did this and I was able to send and receive RR emails via 3G connections. BTW, if you have a computer at home connected to RR email all the time you will have a problem. for some reason if your email application is active on your computer the iphone will not send the email.

Posted on Mar 01, 2009

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The outgoing mail server needs to be set to cwmx.com:25 and you have to disable your connection to WiFi. You can only send outgoing messages over the EDGE network. See: http://docs.info.apple.com/article.html?artnum=305634

Posted on Jan 24, 2008

After spending five yours of my life that I'll never have back, I finally have a solution. Other posters are correct that the ATT SMTP server is cwmx.com, but you've got to get the additional setting correct.

So, in advanced settings on the mail screen, set SSL to off and server port to 25 in the "outgoing settings." It works for me, and it's what ATT says here:

http://www.wireless.att.com/support/knowledgeBase.do?content=KB72769.html

Best,
Alex

Posted on Jan 23, 2008

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This isn't a problem specific to the iPhone (or iPod Touch)... it's a general issue with RoadRunner.  They don't allow mail to be passed through their servers when coming from a different one (you'll see this problem on any laptop when your'e travelling, for instance.)
BUT, I also can't send from my iPhone when connected via WiFi at home, which is weird.  My server settings match what's set up on my laptop.  (mstp-server.nyc.rr.com) -- set to POP, SSL off in the "Advanced >" section on the iPhone, tried changing port from 587 to 110, etc.

Posted on Jan 16, 2008

  • rault Jan 16, 2008

    Update from my previous:  after futzing with every setting I could think of, still no RR sending love... I noticed on the Info tab in iTunes (when you click on your iPhone) there's a setting called "Mail accounts:  sync mail account(s)" with a list of my various email accounts.  I checked only the roadrunner one I wanted, deleted the old account info from my iPhone, and sync'ed the iPhone.  I can now send email from at home (WiFi), and receive (as I could before when I'd manually plugged in the account info).  Strangely, the info doesn't appear on the iPhone under Settings->Mail->Accounts (it appears blank) but I can send/receive email.  




    I'll test this from another WiFi when I leave tomorrow -- but give it a shot...

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The same thing happens with my bellsouth email account and my Iphone.

I personally tried messing with my STMP setting to never get any luck, so what i did was set up a Gmail account to be able to send, and changed the respond to address for the gmail account to my bellsouth account.

Kind of a work around, but i love my iphone too much to change for this little problem.

Hope this helps.

Posted on Jan 02, 2008

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I also had and continue to have the same problem. According to Apple the incoming server needs to be your Roadrunner server, most likely pop.XXXXX.rr.com ; the outgoing server needs to be set to AT&T's network, cwmx.com and you need to use your Roadrunner user and password. For many people this fixs the problem, i was not so lucky. I use my iphone just to get my RR e-mails, but i can not reply.

My suggestion to people who cant get their Roadrunner e-mail to work on the iPhone is to just set-up a free G-mail account and have all your Roadrunner mail forwarded to it. G-mail works the best with the iPhone and would be the easiest solution.

Hope this helped
-Dustan

Posted on Jan 16, 2008

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Try using cwmx.com as the primary SMTP server when not on the home network. You find that in Settings/Mail/Accounts. It works away from home but still gives me trouble when at home but I have poor signal in house.

Posted on Dec 20, 2009

The funy part is that AT&T sells the iphone but you can't use their email. Welcome to the 21 century.

Doesn't matter what you do with bellsouth accounts, it will never work on iphones properly. The best thing is to use gmail.

Posted on May 20, 2008

I've never seen so many incorrect, hodge podge crappy advice in my life. The majority of these solutions should be deleted to save people time and effort.

It's all about ISP's preventing spam through open relays.
Road Runner doesn't allow people outside their network to send email through their smtp servers, AT&T doesn't doesn't either. So you simply have to find an ISP that uses SMTP Authentication, a username a password during the SMTP session that allows any IP to send email, even when AT&T's edge network doesn't have reverse DNS setup for their IP's.

Posted on Mar 10, 2008

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If the cwmx.com doesn't work, try cwmx without the dot.com

Posted on Feb 23, 2008

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Sounds like your outgoing SMTP settings on both your iPhone and Outlook. You may want to double check that they are pointing to a external IP/hostname as apposed to a internal one.

Which is what i think is happening because you are able to send form your own network.

hope it helps

Posted on Dec 06, 2007

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The iphone has a unique problem that PC's don't have. For some reason the iphone can't send email when on the Time Warner network. PC's do this just properly, but I haven't been able to find a fix for the iphone yet.

For those of you who use a laptop with outlook and travel with it, there is an easy 10 step fix to not getting your email while on the road. Simply go to outlook, (1) select tools from the bar menu at the top of the screen, (2) go to email accounts, (3) select view or change email accounts and click next, (4) highlight your account and click change, (5) select the more settings box in the lower right corner, (6) select the "outgoing server" tab, (7) click on "my outgoing server requires authentication, (8) select use same setting as incoming sever, (9) select OK on bottom of window, (10) select "finish" on window.

Now your email will work when your on another network. This also works more many other networks/email providers than just Time Warner.

Posted on Feb 13, 2008

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How do i setup roadrunner email on iPhone?


Roadrunner email service is the advance system of online communication. It is an user friendly online mailing service that allows you to receive and send emails from any corner of the world. Roadrunner email requires a stable internet connection to let you access your email account from any computer.Any Roadrunner email user can set up the account in phone using IMAP and POP3.

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Hostname: pop-server.dc.rr.com
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  • Scroll down a little and under outgoing mail server, enter the following information:
Hostname: mobile-smtp.roadrunner.com
Username: email
Password: your email-password



  • Tap on "Save" and in the next page select your email address.

  • Scroll down a little, under outgoing mail server, select "SMTP".

  • Select "mobile-smtp.roadrunner.com" under main server.

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SSL: none
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  • Tap on "Done" and go back to the previous screen.

  • For advanced setup of Roadrunner email on iPhone, select "Advanced".

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For more details visit -
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Complete instructions for Setting up Road Runner Mail on an iPhone. Email...


Complete instructions for Setting up Road Runner Mail on an iPhone.<br /><br />Email Settings for the iPhone & iPad<br /><br /> * Select "Settings"<br /> * Select "Mail, Contacts, Calendars"<br /> * Select "Add Account" (or select existing Road Runner email address if it has already been set up)<br /> * Select "Other"<br /> * Select "Add Mail Account"<br /> o Name: Your Name<br /> o Address: yourname@nyc.rr.com (this is division specific for the customer, for example yourname@socal.rr.com or yourname@roadrunner.com)<br /> o Password: your password<br /> o Description: Road Runner Mail (Name that displays in your Account list on the iPhone)<br /> o Select "Next"<br /> * Select "POP"<br /> o Incoming Mail Server:<br /> o Host: pop-server.nyc.rr.com (this is division specific, such as pop-server.socal.rr.com, or pop-server.roadrunner.com)<br /> o User Name: yourname@nyc.rr.com (You must enter your complete email address. This is also division specific for the customer, for example yourname@socal.rr.com or yourname@roadrunner.com)<br /> o Password: your password<br /> o If needed, enter port 110 and set Secure Server to off<br /><br /> o Outgoing Mail Server:<br /> o Host: mobile-smtp.roadrunner.com (note: mobile-smtp.roadrunner.com is not division specific, mobile-smtp.roadrunner.com is the Outgoing Mail Server Host for all Road Runner email domains, roadrunner.com, nyc.rr.com, socal.rr.com etc.)<br /> o User Name: yourname@nyc.rr.com (You must enter your complete email address. This is also division specific for the customer, for example yourname@socal.rr.com or yourname@roadrunner.com)<br /> o Password: your password<br /> o If needed, enter port 25 and set Secure Server to off<br /><br /> * Select "Save"

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Setting Outgoing Server on iPhone
1. From the Home screen, tap Settings.
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