Question about Apple iPhone Smartphone
I receive e-mail on my iPhone from my RoadRunner e-mail account, but I cannot send e-mail from the iPhone (unless I am at home and the iPhone is picking up my the wireless signal from my router).
So when away from home, my iPhone downloads the e-mail from my RoadRunner e-mail account, but I cannot reply using the iPhone or originate and send new e-mail from the iPhone.
BTW, the same thing happens with MS Outlook on my laptop when travelling. When I connect to a hotel supplied Internet connection, Outlook will download my e-mails from RR, but I cannot use Outlook to reply or originate new e-mails.
Got any suggestions?
Setting up incoming pop email from Road Runner to iPhone is straightforward.
Setting up outgoing email is not.
In general, Road Runner requires that you be connected to their network through one of their cable modems in order to use their outgoing SMTP server. Since, an iPhone will never be connected this way, you need to find an alternate way.
There are at least three ways I know of:
1) Send your outgoing mail through Cingular or AT&T's smtp server. This works and is no extra charge, but it has the disadvantage that it only works through the slower EDGE network - not through WIFI.
2) I understand that Google offers free email, and through their free email, you can use their outgoing SMTP servers for your RR account.
3) You can sign up with an outgoing SMTP service like www.authsmtp.com. I use this method. It costs about $25 per year. Your outgoing email works through both EDGE and wifi, and it appears to the recipient as if it came directly from RR.
I recommend either option 2 or 3. The google way is more for a do-it-yourselfer. The authsmtp way is a paid service, so there are good instructions and support. I have several months left with authsmtp, but at some point I may switch to Google.
I did number 3 and its fantastic!!
Posted on Jan 31, 2008
I think I found the solution for those of you who are on roadrunner service. I researched online for several hours and came up with this solution - it works for me - receiving and sending all mail:
Go to Settings disable wi-fi instead of the pie on the top you will see the blue E Go to Settings - general - reset - click on reset networks Once your network is reset, click on Settings - Mail - add account - plus in your name, address, and e-mail account name email@example.com Scroll to incoming mail server: type in pop-server.nyc.rr.com user name (that's the first part of your e-mail addresss before the @nyc.rr.com) your password (the one you used setting up your account with roadrunner) scroll down to outgoing mail server host name: cwmx.com:587 click on Advanced - make sure that use ssl is off on both incoming and outgoing. Your server port should show as 587 when all done, click on the top left arrow which should show your e-mail address exit the mail system, the click on the icon from the main menu and it should work Good luck!
Posted on Jan 24, 2008
To send Road Runner mail from your iPhone, iPad, or Android phone:
Posted on Apr 05, 2011
You need to turn on your carrier server as an alternate outgoing mail server. I had the same problem with sending emails via the iphone. I can send emails if i am connected to my wifi at home. Once i am on the road I can get RR emails but not send RR emails. To solve this do the following:
1- In the HOME screen - Touch the Setting Icon.
2- Touch the Mail, Contacts, Calendars Icon
3- Touch the RR account Icon
4- in the Outgoing Mail Server field (SMTP) make sure you have the correct server address. for my account it is "smtp-server.roadrunner.com" because I am a previous adelphia user. some southern california users the server address may be "smtp-server.socal.rr.com" check your local RR webste for the correct outgoing server address.
5- touch the SMTP field. Under other SMTP servers add a new server if AT&T SMTP server is not available.
6- make sure you get the correct server address from AT&T. Once you enter the server address, make sure that the alternate server is turned on.
I did this and I was able to send and receive RR emails via 3G connections. BTW, if you have a computer at home connected to RR email all the time you will have a problem. for some reason if your email application is active on your computer the iphone will not send the email.
Posted on Mar 01, 2009
The outgoing mail server needs to be set to cwmx.com:25 and you have to disable your connection to WiFi. You can only send outgoing messages over the EDGE network. See: http://docs.info.apple.com/article.html?artnum=305634
Posted on Jan 24, 2008
After spending five yours of my life that I'll never have back, I finally have a solution. Other posters are correct that the ATT SMTP server is cwmx.com, but you've got to get the additional setting correct.
So, in advanced settings on the mail screen, set SSL to off and server port to 25 in the "outgoing settings." It works for me, and it's what ATT says here:
Posted on Jan 23, 2008
This isn't a problem specific to the iPhone (or iPod Touch)... it's a general issue with RoadRunner. They don't allow mail to be passed through their servers when coming from a different one (you'll see this problem on any laptop when your'e travelling, for instance.)
BUT, I also can't send from my iPhone when connected via WiFi at home, which is weird. My server settings match what's set up on my laptop. (mstp-server.nyc.rr.com) -- set to POP, SSL off in the "Advanced >" section on the iPhone, tried changing port from 587 to 110, etc.
Posted on Jan 16, 2008
The same thing happens with my bellsouth email account and my Iphone.
I personally tried messing with my STMP setting to never get any luck, so what i did was set up a Gmail account to be able to send, and changed the respond to address for the gmail account to my bellsouth account.
Kind of a work around, but i love my iphone too much to change for this little problem.
Hope this helps.
Posted on Jan 02, 2008
I also had and continue to have the same problem. According to Apple the incoming server needs to be your Roadrunner server, most likely pop.XXXXX.rr.com ; the outgoing server needs to be set to AT&T's network, cwmx.com and you need to use your Roadrunner user and password. For many people this fixs the problem, i was not so lucky. I use my iphone just to get my RR e-mails, but i can not reply.
My suggestion to people who cant get their Roadrunner e-mail to work on the iPhone is to just set-up a free G-mail account and have all your Roadrunner mail forwarded to it. G-mail works the best with the iPhone and would be the easiest solution.
Hope this helped
Posted on Jan 16, 2008
Try using cwmx.com as the primary SMTP server when not on the home network. You find that in Settings/Mail/Accounts. It works away from home but still gives me trouble when at home but I have poor signal in house.
Posted on Dec 20, 2009
The funy part is that AT&T sells the iphone but you can't use their email. Welcome to the 21 century.
Doesn't matter what you do with bellsouth accounts, it will never work on iphones properly. The best thing is to use gmail.
Posted on May 20, 2008
I've never seen so many incorrect, hodge podge crappy advice in my life. The majority of these solutions should be deleted to save people time and effort.
It's all about ISP's preventing spam through open relays.
Road Runner doesn't allow people outside their network to send email through their smtp servers, AT&T doesn't doesn't either. So you simply have to find an ISP that uses SMTP Authentication, a username a password during the SMTP session that allows any IP to send email, even when AT&T's edge network doesn't have reverse DNS setup for their IP's.
Posted on Mar 10, 2008
If the cwmx.com doesn't work, try cwmx without the dot.com
Posted on Feb 23, 2008
Posted on Jul 13, 2010
Sounds like your outgoing SMTP settings on both your iPhone and Outlook. You may want to double check that they are pointing to a external IP/hostname as apposed to a internal one.
Which is what i think is happening because you are able to send form your own network.
hope it helps
Posted on Dec 06, 2007
The iphone has a unique problem that PC's don't have. For some reason the iphone can't send email when on the Time Warner network. PC's do this just properly, but I haven't been able to find a fix for the iphone yet.
For those of you who use a laptop with outlook and travel with it, there is an easy 10 step fix to not getting your email while on the road. Simply go to outlook, (1) select tools from the bar menu at the top of the screen, (2) go to email accounts, (3) select view or change email accounts and click next, (4) highlight your account and click change, (5) select the more settings box in the lower right corner, (6) select the "outgoing server" tab, (7) click on "my outgoing server requires authentication, (8) select use same setting as incoming sever, (9) select OK on bottom of window, (10) select "finish" on window.
Now your email will work when your on another network. This also works more many other networks/email providers than just Time Warner.
Posted on Feb 13, 2008
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