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my iphone is hang up please help
Problem for Apple iPhone Smartphone
Sending e-mail on iPhone
I receive e-mail on my iPhone from my RoadRunner e-mail account, but I cannot send e-mail from the iPhone (unless I am at home and the iPhone is picking up my the wireless signal from my router).
So when away from home, my iPhone downloads the e-mail from my RoadRunner e-mail account, but I cannot reply using the iPhone or originate and send new e-mail from the iPhone.
BTW, the same thing happens with MS Outlook on my laptop when travelling. When I connect to a hotel supplied Internet connection, Outlook will download my e-mails from RR, but I cannot use Outlook to reply or originate new e-mails.
Got any suggestions?
So when away from home, my iPhone downloads the e-mail from my RoadRunner e-mail account, but I cannot reply using the iPhone or originate and send new e-mail from the iPhone.
BTW, the same thing happens with MS Outlook on my laptop when travelling. When I connect to a hotel supplied Internet connection, Outlook will download my e-mails from RR, but I cannot use Outlook to reply or originate new e-mails.
Got any suggestions?
Same Problem
Mar 01, 2009
- I have the same problem when I am on 3G. Everything works fine on WiFi at home.I setup my RR email account on iPhone using
pop-server.roadrunner.com for outgoing
smtp-server.roadrunner.com for incomming
When using WiFi I have no problem sending and receiving. When using 3G only I can only receive emails. I get the following error when sending any emails "Cannot Send Mail The sender address was invalid" - tzori
Feb 26, 2009
- go through Gmail free outgoing mail serviceit works- Guest
Feb 25, 2009
- I have the same problem no matter where I am: at home or in a hotel with wireless or just out-and-about: I can receive e-mails but cannot send a new message or reply or forward a message. Mobile me works fine, but I would like to be able to reply and forward messages sent to me on the socal.rr.com account. Any suggestions?- gottpDec 11, 2008
- I had the same problem with time warner, but as the dragonfly suggested, I used the gamil outgoing server and fixed my problem! Thank You- GuestSep 06, 2008
- I have an iphone with comcast.net email. I too cannot send email w/o a wifi connection. I can receive with Edge. I set up a gmail account so I can send from my iphone and that works great - send and receive like a charm. I just would like to be able to forward comcast mail easier. Maybe the answer is just to not use comcast.net anymore???- jenwatson15Best Solution
posted on Jan 31, 2008
Setting up incoming pop email from Road Runner to iPhone is straightforward.
Setting up outgoing email is not.
In general, Road Runner requires that you be connected to their network through one of their cable modems in order to use their outgoing SMTP server. Since, an iPhone will never be connected this way, you need to find an alternate way.
There are at least three ways I know of:
1) Send your outgoing mail through Cingular or AT&T's smtp server. This works and is no extra charge, but it has the disadvantage that it only works through the slower EDGE network - not through WIFI.
2) I understand that Google offers free email, and through their free email, you can use their outgoing SMTP servers for your RR account.
3) You can sign up with an outgoing SMTP service like www.authsmtp.com. I use this method. It costs about $25 per year. Your outgoing email works through both EDGE and wifi, and it appears to the recipient as if it came directly from RR.
I recommend either option 2 or 3. The google way is more for a do-it-yourselfer. The authsmtp way is a paid service, so there are good instructions and support. I have several months left with authsmtp, but at some point I may switch to Google.
I did number 3 and its fantastic!!
Setting up outgoing email is not.
In general, Road Runner requires that you be connected to their network through one of their cable modems in order to use their outgoing SMTP server. Since, an iPhone will never be connected this way, you need to find an alternate way.
There are at least three ways I know of:
1) Send your outgoing mail through Cingular or AT&T's smtp server. This works and is no extra charge, but it has the disadvantage that it only works through the slower EDGE network - not through WIFI.
2) I understand that Google offers free email, and through their free email, you can use their outgoing SMTP servers for your RR account.
3) You can sign up with an outgoing SMTP service like www.authsmtp.com. I use this method. It costs about $25 per year. Your outgoing email works through both EDGE and wifi, and it appears to the recipient as if it came directly from RR.
I recommend either option 2 or 3. The google way is more for a do-it-yourselfer. The authsmtp way is a paid service, so there are good instructions and support. I have several months left with authsmtp, but at some point I may switch to Google.
Setting up outgoing email is not.
In general, Road Runner requires that you be connected to their network through one of their cable modems in order to use their outgoing SMTP server. Since, an iPhone will never be connected this way, you need to find an alternate way.
There are at least three ways I know of:
1) Send your outgoing mail through Cingular or AT&T's smtp server. This works and is no extra charge, but it has the disadvantage that it only works through the slower EDGE network - not through WIFI.
2) I understand that Google offers free email, and through their free email, you can use their outgoing SMTP servers for your RR account.
3) You can sign up with an outgoing SMTP service like www.authsmtp.com. I use this method. It costs about $25 per year. Your outgoing email works through both EDGE and wifi, and it appears to the recipient as if it came directly from RR.
I recommend either option 2 or 3. The google way is more for a do-it-yourselfer. The authsmtp way is a paid service, so there are good instructions and support. I have several months left with authsmtp, but at some point I may switch to Google.
Setting up outgoing email is not.
In general, Road Runner requires that you be connected to their network through one of their cable modems in order to use their outgoing SMTP server. Since, an iPhone will never be connected this way, you need to find an alternate way.
There are at least three ways I know of:
1) Send your outgoing mail through Cingular or AT&T's smtp server. This works and is no extra charge, but it has the disadvantage that it only works through the slower EDGE network - not through WIFI.
2) I understand that Google offers free email, and through their free email, you can use their outgoing SMTP servers for your RR account.
3) You can sign up with an outgoing SMTP service like www.authsmtp.com. I use this method. It costs about $25 per year. Your outgoing email works through both EDGE and wifi, and it appears to the recipient as if it came directly from RR.
I recommend either option 2 or 3. The google way is more for a do-it-yourselfer. The authsmtp way is a paid service, so there are good instructions and support. I have several months left with authsmtp, but at some point I may switch to Google.
I did number 3 and its fantastic!!
Comments:
Jan 31, 2008
- Setting up incoming pop email from Road Runner to iPhone is straightforward.Setting up outgoing email is not.
In general, Road Runner requires that you be connected to their network through one of their cable modems in order to use their outgoing SMTP server. Since, an iPhone will never be connected this way, you need to find an alternate way.
There are at least three ways I know of:
1) Send your outgoing mail through Cingular or AT&T's smtp server. This works and is no extra charge, but it has the disadvantage that it only works through the slower EDGE network - not through WIFI.
2) I understand that Google offers free email, and through their free email, you can use their outgoing SMTP servers for your RR account.
3) You can sign up with an outgoing SMTP service like www.authsmtp.com. I use this method. It costs about $25 per year. Your outgoing email works through both EDGE and wifi, and it appears to the recipient as if it came directly from RR.
I recommend either option 2 or 3. The google way is more for a do-it-yourselfer. The authsmtp way is a paid service, so there are good instructions and support. I have several months left with authsmtp, but at some point I may switch to Google.
Jan 31, 2008
- Setting up incoming pop email from Road Runner to iPhone is straightforward.Setting up outgoing email is not.
In general, Road Runner requires that you be connected to their network through one of their cable modems in order to use their outgoing SMTP server. Since, an iPhone will never be connected this way, you need to find an alternate way.
There are at least three ways I know of:
1) Send your outgoing mail through Cingular or AT&T's smtp server. This works and is no extra charge, but it has the disadvantage that it only works through the slower EDGE network - not through WIFI.
2) I understand that Google offers free email, and through their free email, you can use their outgoing SMTP servers for your RR account.
3) You can sign up with an outgoing SMTP service like www.authsmtp.com. I use this method. It costs about $25 per year. Your outgoing email works through both EDGE and wifi, and it appears to the recipient as if it came directly from RR.
I recommend either option 2 or 3. The google way is more for a do-it-yourselfer. The authsmtp way is a paid service, so there are good instructions and support. I have several months left with authsmtp, but at some point I may switch to Google.
Yes
No
Solution #2
posted on Jan 23, 2008
Guest
Rank: Apprentice
Rating: 0%, 0 votes
Rating: 0%, 0 votes
After spending five yours of my life that I'll never have back, I finally have a solution. Other posters are correct that the ATT SMTP server is cwmx.com, but you've got to get the additional setting correct.
So, in advanced settings on the mail screen, set SSL to off and server port to 25 in the "outgoing settings." It works for me, and it's what ATT says here:
http://www.wireless.att.com/support/knowledgeBase.do?content=KB72769.html
Best,
Alex
So, in advanced settings on the mail screen, set SSL to off and server port to 25 in the "outgoing settings." It works for me, and it's what ATT says here:
http://www.wireless.att.com/support/knowledgeBase.do?content=KB72769.html
Best,
Alex
Solution #3
posted on Mar 10, 2008
Guest
Rank: Apprentice
Rating: 0%, 0 votes
Rating: 0%, 0 votes
I've never seen so many incorrect, hodge podge crappy advice in my life. The majority of these solutions should be deleted to save people time and effort.
It's all about ISP's preventing spam through open relays.
Road Runner doesn't allow people outside their network to send email through their smtp servers, AT&T doesn't doesn't either. So you simply have to find an ISP that uses SMTP Authentication, a username a password during the SMTP session that allows any IP to send email, even when AT&T's edge network doesn't have reverse DNS setup for their IP's.
It's all about ISP's preventing spam through open relays.
Road Runner doesn't allow people outside their network to send email through their smtp servers, AT&T doesn't doesn't either. So you simply have to find an ISP that uses SMTP Authentication, a username a password during the SMTP session that allows any IP to send email, even when AT&T's edge network doesn't have reverse DNS setup for their IP's.
Solution #4
posted on Jan 24, 2008
I think I found the solution for those of you who are on roadrunner service. I researched online for several hours and came up with this solution - it works for me - receiving and sending all mail:
Go to Settings disable wi-fi instead of the pie on the top you will see the blue E Go to Settings - general - reset - click on reset networks Once your network is reset, click on Settings - Mail - add account - plus in your name, address, and e-mail account name xxx@nyc.rr.com Scroll to incoming mail server: type in pop-server.nyc.rr.com user name (that's the first part of your e-mail addresss before the @nyc.rr.com) your password (the one you used setting up your account with roadrunner) scroll down to outgoing mail server host name: cwmx.com:587 click on Advanced - make sure that use ssl is off on both incoming and outgoing. Your server port should show as 587 when all done, click on the top left arrow which should show your e-mail address exit the mail system, the click on the icon from the main menu and it should work Good luck!
Go to Settings disable wi-fi instead of the pie on the top you will see the blue E Go to Settings - general - reset - click on reset networks Once your network is reset, click on Settings - Mail - add account - plus in your name, address, and e-mail account name xxx@nyc.rr.com Scroll to incoming mail server: type in pop-server.nyc.rr.com user name (that's the first part of your e-mail addresss before the @nyc.rr.com) your password (the one you used setting up your account with roadrunner) scroll down to outgoing mail server host name: cwmx.com:587 click on Advanced - make sure that use ssl is off on both incoming and outgoing. Your server port should show as 587 when all done, click on the top left arrow which should show your e-mail address exit the mail system, the click on the icon from the main menu and it should work Good luck!
Yes
No
Solution #5
posted on Dec 06, 2007
Sounds like your outgoing SMTP settings on both your iPhone and Outlook. You may want to double check that they are pointing to a external IP/hostname as apposed to a internal one.
Which is what i think is happening because you are able to send form your own network.
hope it helps
Which is what i think is happening because you are able to send form your own network.
hope it helps
Yes
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Solution #6
posted on Jan 16, 2008
I also had and continue to have the same problem. According to Apple the incoming server needs to be your Roadrunner server, most likely pop.XXXXX.rr.com ; the outgoing server needs to be set to AT&T's network, cwmx.com and you need to use your Roadrunner user and password. For many people this fixs the problem, i was not so lucky. I use my iphone just to get my RR e-mails, but i can not reply.
My suggestion to people who cant get their Roadrunner e-mail to work on the iPhone is to just set-up a free G-mail account and have all your Roadrunner mail forwarded to it. G-mail works the best with the iPhone and would be the easiest solution.
Hope this helped
-Dustan
My suggestion to people who cant get their Roadrunner e-mail to work on the iPhone is to just set-up a free G-mail account and have all your Roadrunner mail forwarded to it. G-mail works the best with the iPhone and would be the easiest solution.
Hope this helped
-Dustan
Yes
No
Solution #7
posted on Jan 24, 2008
The outgoing mail server needs to be set to cwmx.com:25 and you have to disable your connection to WiFi. You can only send outgoing messages over the EDGE network. See: http://docs.info.apple.com/article.html?artnum=305634
Yes
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Solution #8
posted on Feb 13, 2008
The iphone has a unique problem that PC's don't have. For some reason the iphone can't send email when on the Time Warner network. PC's do this just properly, but I haven't been able to find a fix for the iphone yet.
For those of you who use a laptop with outlook and travel with it, there is an easy 10 step fix to not getting your email while on the road. Simply go to outlook, (1) select tools from the bar menu at the top of the screen, (2) go to email accounts, (3) select view or change email accounts and click next, (4) highlight your account and click change, (5) select the more settings box in the lower right corner, (6) select the "outgoing server" tab, (7) click on "my outgoing server requires authentication, (8) select use same setting as incoming sever, (9) select OK on bottom of window, (10) select "finish" on window.
Now your email will work when your on another network. This also works more many other networks/email providers than just Time Warner.
For those of you who use a laptop with outlook and travel with it, there is an easy 10 step fix to not getting your email while on the road. Simply go to outlook, (1) select tools from the bar menu at the top of the screen, (2) go to email accounts, (3) select view or change email accounts and click next, (4) highlight your account and click change, (5) select the more settings box in the lower right corner, (6) select the "outgoing server" tab, (7) click on "my outgoing server requires authentication, (8) select use same setting as incoming sever, (9) select OK on bottom of window, (10) select "finish" on window.
Now your email will work when your on another network. This also works more many other networks/email providers than just Time Warner.
Yes
No
Solution #9
posted on Mar 01, 2009
you need to turn on your carrier server as an alternate outgoing mail server. I had the same problem with sending emails via the iphone. I can send emails if i am connected to my wifi at home. Once i am on the road I can get RR emails but not send RR emails. To solve this do the following:
1- In the HOME screen - Touch the Setting Icon.
2- Touch the Mail, Contacts, Calendars Icon
3- Touch the RR account Icon
4- in the Outgoing Mail Server field (SMTP) make sure you have the correct server address. for my account it is "smtp-server.roadrunner.com" because I am a previous adelphia user. some southern california users the server address may be "smtp-server.socal.rr.com" check your local RR webste for the correct outgoing server address.
5- touch the SMTP field. Under other SMTP servers add a new server if AT&T SMTP server is not available.
6- make sure you get the correct server address from AT&T. Once you enter the server address, make sure that the alternate server is turned on.
I did this and I was able to send and receive RR emails via 3G connections. BTW, if you have a computer at home connected to RR email all the time you will have a problem. for some reason if your email application is active on your computer the iphone will not send the email.
1- In the HOME screen - Touch the Setting Icon.
2- Touch the Mail, Contacts, Calendars Icon
3- Touch the RR account Icon
4- in the Outgoing Mail Server field (SMTP) make sure you have the correct server address. for my account it is "smtp-server.roadrunner.com" because I am a previous adelphia user. some southern california users the server address may be "smtp-server.socal.rr.com" check your local RR webste for the correct outgoing server address.
5- touch the SMTP field. Under other SMTP servers add a new server if AT&T SMTP server is not available.
6- make sure you get the correct server address from AT&T. Once you enter the server address, make sure that the alternate server is turned on.
I did this and I was able to send and receive RR emails via 3G connections. BTW, if you have a computer at home connected to RR email all the time you will have a problem. for some reason if your email application is active on your computer the iphone will not send the email.
Yes
No
Solution #10
posted on May 13, 2009
FIND YOUR SOLUTION FROM APLLE.
HERE IS YOUR SOLUTION
www.apple.com/iphone/prob237ji32/solution
Thanks
HERE IS YOUR SOLUTION
www.apple.com/iphone/prob237ji32/solution
ThanksYes
No
Solution #11
posted on May 13, 2009
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Yes
No
Solution #12
posted on May 20, 2008
Guest
Rank: Apprentice
Rating: 0%, 0 votes
Rating: 0%, 0 votes
The funy part is that AT&T sells the iphone but you can't use their email. Welcome to the 21 century.
Doesn't matter what you do with bellsouth accounts, it will never work on iphones properly. The best thing is to use gmail.
Doesn't matter what you do with bellsouth accounts, it will never work on iphones properly. The best thing is to use gmail.
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Solution #14
posted on Jan 16, 2008
This isn't a problem specific to the iPhone (or iPod Touch)... it's a general issue with RoadRunner. They don't allow mail to be passed through their servers when coming from a different one (you'll see this problem on any laptop when your'e travelling, for instance.)
BUT, I also can't send from my iPhone when connected via WiFi at home, which is weird. My server settings match what's set up on my laptop. (mstp-server.nyc.rr.com) -- set to POP, SSL off in the "Advanced >" section on the iPhone, tried changing port from 587 to 110, etc.
I'll test this from another WiFi when I leave tomorrow -- but give it a shot...
BUT, I also can't send from my iPhone when connected via WiFi at home, which is weird. My server settings match what's set up on my laptop. (mstp-server.nyc.rr.com) -- set to POP, SSL off in the "Advanced >" section on the iPhone, tried changing port from 587 to 110, etc.
Comments:
Jan 16, 2008
- Update from my previous: after futzing with every setting I could think of, still no RR sending love... I noticed on the Info tab in iTunes (when you click on your iPhone) there's a setting called "Mail accounts: sync mail account(s)" with a list of my various email accounts. I checked only the roadrunner one I wanted, deleted the old account info from my iPhone, and sync'ed the iPhone. I can now send email from at home (WiFi), and receive (as I could before when I'd manually plugged in the account info). Strangely, the info doesn't appear on the iPhone under Settings->Mail->Accounts (it appears blank) but I can send/receive email.I'll test this from another WiFi when I leave tomorrow -- but give it a shot...
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Solution #15
posted on Jan 02, 2008
The same thing happens with my bellsouth email account and my Iphone.
I personally tried messing with my STMP setting to never get any luck, so what i did was set up a Gmail account to be able to send, and changed the respond to address for the gmail account to my bellsouth account.
Kind of a work around, but i love my iphone too much to change for this little problem.
Hope this helps.
I personally tried messing with my STMP setting to never get any luck, so what i did was set up a Gmail account to be able to send, and changed the respond to address for the gmail account to my bellsouth account.
Kind of a work around, but i love my iphone too much to change for this little problem.
Hope this helps.
Yes
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14 Other Users Have The Same Problem - Continued
Comment by jazzbuff, posted on Aug 14, 2008
I have the same problem. I am with Brighthouse/road runner.
Comment by wjl07, posted on May 01, 2008
I can receive eamails but I can not send emails
Comment by Mfortunato, posted on Apr 02, 2008
Sending from rr, connection with server fails..
Comment by Guest, posted on Feb 24, 2008
hi this is mitzi from philippines. can you please help me how to send email from iphone.
Comment by gabynyc, posted on Jan 16, 2008
Same problem. Very frustrating. Spending hours trying to figure out how to send or get the outgoing mail working. Tried numerous server settings without success. Called Apple to w/o solution. Need HELP!!!!!!!!!!!!!
Comment by tagjack, posted on Jan 05, 2008
I recently purchased an IPhone and am having trouble sending and receiving e-mails from my Road Runner account. I have confirmed that the pop-server and smtp-server information for Road Runner is correct, but still have no success. Any help help is greatly appreciated.
Comment by carboi207, posted on Jan 03, 2008
With comcast the correct outgoing server is smtp.comcast.net:465
Hope that helps
Hope that helps
Comment by noprob1017, posted on Dec 31, 2007
I cannnot send messages from the iphone through Roadrunner. Doesn't matter whether I use my wireless router or out and about. I know my outgoing settings are correct.
Comment by Guest, posted on Dec 06, 2007
I have comcast.net and outlook express. I can get emails but can't send them from my iphone. Please, in non techy language, what can I check/uncheck to solve this.
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