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Damage a blackscrean comes on and tell me that i nead to put my recovrery disk in but i have not chang thing on this new computer so can you help and i all so get a black scean with this on it asscr.prolog.exe can you helpthis a new computer one week old

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Re: damage

Hi, If this PC is only one week old I would be taking it straight back to where you bought it from as this is not a small issue and simply should not be happening on a NEW PC.

You should have plenty of warranty at least anyway.

Let me know how you go and don't let the sales people get away with anything, lol OK.


Posted on Dec 04, 2007

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HP G71 virus named data recovery wiped out desktop - c drive says empty but status bar shows 120 gigs still in place ..all programs, docs, gone ...desktop black info from fixya to remove the data...

we can recover it but the process is long.. you can try with unhide files software files are there in the computer however virus has changed the settings of files to hidden and you need a live technician

Sep 21, 2011 | Operating Systems

2 Answers

Hi my pc come up with a error boot disk failure bit also i get a blue screen sometimes

You have given little information, but to me it sounds like your hard disk is failing. I would try to get the drive imaged to another one, and replace the drive before you completely lose all your data!

May 27, 2011 | Operating Systems

2 Answers

My Question is my computer window is always corrupted.what i can do

There seem to be 2 different possibilities.
1. The copy of windows that you are using is corrupted.
Solution - You need to get a new copy of windows that would help u to eliminate the problem.
2. The Hard Disk in your computer could be damaged and that is the reason it is unable to read specific files on your windows.
solution - for this you need to purchase new Hard disk and replace the old one with it.


Feb 22, 2011 | Operating Systems

1 Answer

Trying to load packard bell ,its formated hard drive ,next screen i have c:\ what do i put to continue

The system is trying to boot from the C drive i,e, the HDD, you need to continue after formatting from the CD/DVD.

Presumable it initially booted from the disk and you went through the procedure wizard of telling the computer to install a fresh copy of the operating system deleting any existing operating systems, and you didn't ask it to partition the disk and retain the OS that was originally on the HDD.

After formatting it should continue to install the OS on the drive you specified from the CD/DVD disk.

Start again you have nothing to lose as the HDD is now formatted and all previous information is lost, but this time read the screens that come up carefully.

One final point you did put the disk in then power up the computer didn't you????? not put the disk in and try and re install.

The computer has to be booted from the disk.

Feb 19, 2011 | Operating Systems

1 Answer

Hw to make a dual boot system...

Firstly put a an Operating System disk in the computer :
Boot from the CD as you need to format the entire Hard disk
Then Need to create two different partition to Load the OS .
Then Put the OS disk one by one and Install the Both the OS one by one on the respective Partition ...
Everytime need to boot from the DISK.

Mar 11, 2010 | Operating Systems

1 Answer

This is what my Sony VAIO says: ''A problem has been detected and Windows has been shut down to prevent damage to your computer. If this is the first time you've seen this Stop Error Screen, restart your...

What money are you talking about?
I take it it does this reliably on power-on? It's just a hard drive error of some sort; boot the utility CD featured with a new boxed hard drive and use it to copy the old drive to the new, then try to boot the new disk; if it does the same thing you've still made progress; you can boot to the utility CD (e.g. Mint Linux) again and perhaps find a utility to restore the boot sectors; or run CHKDSK /F on the old drive using the Windows disk that Sony packed with the unit when it was that you have the backup.
At any rate, you can recover the data now even if you have to install Windows and explain that you changed physical HDs.

Nov 10, 2009 | Sony Operating Systems

1 Answer


This normally comes up when the computer is not shut down properly..or some files got corrupted. Normally you also have a choice of Start Repair With Windows. If none of those work then the only thing you can do is reinstall your Vista.
Good Luck..

Mar 22, 2009 | Microsoft Windows Vista Home Basic for PC

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Wont defrag

Morning Ashley,
It looks like that you have got problems enough to cut through the "red tape" and buy a all together new computer.
Maybe it is a perfect New Year present to you, as those two problems demands money and knowhow.
Your BIOS need a Flash (new software).
BIOS are an acronym for basic Input/output System. It is the boot firmware program on a PC, and controls the computer from the time you start it up until the operating system takes over. When you turn on a PC, the BIOS first conduct a basic hardware check, called a Power-On Self Test, to determine whether all of the attachments are present and working. Then it loads the operating system into your computer's random access memory, or RAM.
The BIOS also manages data flow between the computer's operating system and attached devices such as the hard disk, video card, keyboard, mouse, and printer.
As you may have noticed, your main problem lays I your hard disk, if it has a defect, the BIOS will react (in your case crash), and normally it would come with an error like error in memory address 000a2100000a2320.
The program that checks this lay in an EPROM (Erasable, Programmable, Read Only Memory) that hold this startup procedure, - it needs to be "reprogrammed". This EPROM can be flushed with a new program, but if anything goes wrong while flushing, you need a new BIOS, and it can be a challenge to get a new one.
You may think that a new hard disk may solve your problem, and it might, but then you have to reinstall you Windows software again, as a new hard disk is empty. And taking the chance that you may get upset, I don’t think installing Windows is within your field.
Now, if you go and buy a new computer, do get a model with either Windows XP or multi boot with Vista and XP, and when startup, choose XP. Microsoft has admitted that Vista Is almost as big a mistake as Millennium.
I realize that this is not what you expected, but as you trust me enough to go direct to me, I´d rather tell you the truth than make you start out a dead end road.
Marry Xmas to you and yours.
NB. I have noticed that you try to solve problems yourself – pdon’t Ashley

Dec 28, 2008 | Microsoft Windows XP Home Edition

2 Answers

Laptop won't startup HELLP!!!!!!!

what is the configuration of your laptop - i can't tell you the solution without knowing that

Jan 07, 2008 | Microsoft Windows 98 for PC

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