Question about HP PSC 2210 All-In-One InkJet Printer

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I can't scan

When I try to scan, I get this message...

An error occurred communicating with the scanning device. Please ensure that the scanning device is connected properly and try again.

What else can I try? It's hooked up right or I wouldn't be able to print, right??

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Re: I can't scan

This is what your problem is.go to control panel and click on camers and scanners.then click on your model scanner.then just follow the steps through and it will scan.not to sure why it won't scan from display on front of scanner.will check into it.

Posted on Dec 10, 2007

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Re: I can't scan

This document applies to the PSC 2210, PSC 2210v, and PSC 2210x. When you see the scanner failure message, turn off the PSC 2210. Wait a few seconds and then turn on the PSC 2210. If you see the message again, please contact HP Support.

Posted on Dec 04, 2007

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Unfortunately, doesn't have a very satisfying online solution to your problem. Still, there are a few things you can try.

The first is a general diagnostic check of your scanner. HP provides a doc that takes you through some steps, many of which you probably already tried, to see if it's a simple fix:

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The next document is a set of diagnostic steps to address errors trying to scan to a PDF:

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Those were the most relevant solutions I could find for you. I hope some of this information is helpful. Good luck.


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