Question about Canon imageRUNNER 5000 Copier

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E-mailing docs Hi, We have a Canon Image runner 5000 series. I am trying to send e-mails of scanned docs. I get a print out "TX Report" which indicates that the error is in the e-mail address. The address is used regulary and works for e-mail. The copier is networked. E-mail addresses are in the "address book", and I have tried manually as well.

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Is there only one email address that doesnt work, or are they all not working?, also have you had a change on your network lately?, your copier will be tied into your email server and any changes will directly affect your copier, if so you may need to call in your IT to input the new server name into the copier.

Posted on Dec 09, 2007

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You really need to call the company service or network assistance and see what they can tell you.

Posted on Dec 05, 2007


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Jul 31, 2013 | Canon imageRUNNER 5000 Copier

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Hi, i got a ir3580 cannon copier and it doesnt give me an option to scan to email, it shows the message tx image set not to display..can anyone help please !

If you don't have the send button then it wont work
2sd1jiwyhgy0enk6bz++uuv7u7uo++889133+uec2opd8bcahhpotghfxcig6gnokodtwmlvknn8bpn818thyfuya9kvjsojqbav1555f8pn4qurspzoduaaaaasuvork5cyii=Make sure you have the send button available on the canon device as shown above, and fully networked, if so follow instructions below

setting up the device for scan to e-mail * head > SYSTEM SETTINGS > NETWORK SETTINGS > E-MAIL SETTINGS. You may need to scroll down the menu to find the e-mail settings

2. Fill in the required fields, SMTP or POP settings
Someone with a little IT background would help
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The server address settings are important.

3.Go back to send screen to add e-mail address and test

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Apr 03, 2013 | Cannon Office Equipment & Supplies

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A user expressed the need to send confidential documents to storage on the printer (Cannon Image Runner 5000) and to protect them so others cannot print them.

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May 04, 2009 | Canon imageRUNNER 3300 All-In-One Laser...

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Wont stop printing TX report!

moz-screenshot.jpgmoz-screenshot-1.jpgmoz-screenshot-2.jpgmoz-screenshot-3.jpgHere are some of the instructions you'll need, but you can also find more assistance by accessing the online Canon support site and searching the exact error message you get. (click here)

Solution: Reset the unit-IC D/PC 1000 Series

Reset the unit
  1. Slide the platen to the left.
  2. Slide the platen back to the right until it locks in place.

Here are instructions for changing the setting of the tx report:
Issue: How do I change the TX report
Solution: Changing the TX Report-IC D/PC 1000 Series

Changing the TX Report
  1. Press <Additional Functions>.

  2. Use <la.gif> or <ra.gif > to select [FAX SETTINGS], then press <Set>.

  3. Use <la.gif > or <ra.gif > to select [REPORT SETTINGS], then press <Set> twice.

  4. Use <la.gif > or <ra.gif > to select the option you want.
Name Description TX REPORT 111OUTPUT NO
Enables/disables automatic printing of a transmission report. No report is printed.
Prints a report only when a transmission error occurs.
If you select PRINT ERROR ONLY or OUTPUT YES, enables/disables printing of the first page of the fax under the report.
Prints a first page only when a transmission error occurs.
The first page is not printed.
Prints a report every time you send a document.
(The factory default setting is in bold face.)

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

Apr 20, 2009 | Canon imageCLASS D880 All-In-One Laser...

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Scan 5 separate documents into 1 e-mail instead of 5 e-mail

I'm assuming you have pressed SEND button at top.

There is a DIVIDE INTO PAGES button towards the bottom right, if it's a blue colour press it to make it grey, this will send the docs as one file.

Mar 26, 2009 | Canon imageRUNNER 5000 Copier

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What is a tx function

tx is shorthand for transmit, rx is for receive - used since the days of the telegraph.

I am not an expert about such matters but I think a scanned image first needs to be stored in an on-computer file and then attached to an email by using the browse function from the email compose box.

Oct 04, 2017 | Canon Office Equipment & Supplies

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Feb 27, 2008 | Computers & Internet

5 Answers

Repeated Fax TX report printing

Solution #3 solved it for me. The report kept printing over and over, so I used the menus (roughly) mentioned in Soluton #3 by guest.

My problem was the printer was trying to print the TX Error Report with the image attached. That made the report too big for standard sized paper, so the machine kept telling me to check the paper size, and I'd hit 'OK', and that made the machine try to print the report again, for it continued to think it had not printed a complete report.

Here's what I did...

Go to: Fax Menu
Arrow right ( >) to Maintenance/Settings, hit, 'OK'
Arrow right to (>) to Device Settings, hit 'OK',
Fax Settings, hit 'OK',
Arrow down ( v ) to TX Settings, hit 'OK',
Arrow down ( v ) to TX Report, OK
Select 'Print error only', hit 'OK',
Attach TX image, Select 'NO', hit 'OK"

With the instruction to not attach the TX image, it will print out the error report without the TX image, the report will fit on the paper, and it will clear this problem.

Good luck!

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