Question about Canon imageRUNNER 5000 Copier

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E-mailing docs Hi, We have a Canon Image runner 5000 series. I am trying to send e-mails of scanned docs. I get a print out "TX Report" which indicates that the error is in the e-mail address. The address is used regulary and works for e-mail. The copier is networked. E-mail addresses are in the "address book", and I have tried manually as well.

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Re: e-mailing docs

Is there only one email address that doesnt work, or are they all not working?, also have you had a change on your network lately?, your copier will be tied into your email server and any changes will directly affect your copier, if so you may need to call in your IT to input the new server name into the copier.

Posted on Dec 09, 2007

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Re: e-mailing docs

You really need to call the company service or network assistance and see what they can tell you.

Posted on Dec 05, 2007

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Jul 31, 2013 | Canon imageRUNNER 5000 Copier

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Hi, i got a ir3580 cannon copier and it doesnt give me an option to scan to email, it shows the message tx image set not to display..can anyone help please !

If you don't have the send button then it wont work
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2. Fill in the required fields, SMTP or POP settings
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Apr 03, 2013 | Cannon Printers & Copiers

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When i try to print its saying out of register colour so how do i solve this problem? and what is calibration?

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If you have an eeprom reader and a little electronic scill it would be nice for the next steps...
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A user expressed the need to send confidential documents to storage on the printer (Cannon Image Runner 5000) and to protect them so others cannot print them.

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Oct 19, 2010 | Canon imageRUNNER 5000 Copier

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May 04, 2009 | Canon imageRUNNER 3300 All-In-One Laser...

1 Answer

Wont stop printing TX report!

moz-screenshot.jpgmoz-screenshot-1.jpgmoz-screenshot-2.jpgmoz-screenshot-3.jpgHere are some of the instructions you'll need, but you can also find more assistance by accessing the online Canon support site and searching the exact error message you get. (click here)

Solution: Reset the unit-IC D/PC 1000 Series

Reset the unit
  1. Slide the platen to the left.
  2. Slide the platen back to the right until it locks in place.

Here are instructions for changing the setting of the tx report:
Issue: How do I change the TX report
Solution: Changing the TX Report-IC D/PC 1000 Series

Changing the TX Report
  1. Press <Additional Functions>.

  2. Use <la.gif> or <ra.gif > to select [FAX SETTINGS], then press <Set>.

  3. Use <la.gif > or <ra.gif > to select [REPORT SETTINGS], then press <Set> twice.

  4. Use <la.gif > or <ra.gif > to select the option you want.
Name Description TX REPORT 111OUTPUT NO
Enables/disables automatic printing of a transmission report. No report is printed.
Prints a report only when a transmission error occurs.
If you select PRINT ERROR ONLY or OUTPUT YES, enables/disables printing of the first page of the fax under the report.
Prints a first page only when a transmission error occurs.
The first page is not printed.
Prints a report every time you send a document.
(The factory default setting is in bold face.)

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

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1 Answer

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Mar 26, 2009 | Canon imageRUNNER 5000 Copier

1 Answer

Report of fax

Hey renzo737 - Follow these steps to have your machine print a report after you send each fax:

1)Hit the Fax button, then the Menu button.
2)Press the < and > buttons to scroll until you reach
TX Settings. Hit OK.
3)Use the < and > buttons to scroll until you reach TX REPORT.
Then hit ok.
4)First you want ATTACH TX IMAGE and then you want
PRNT FOR EACH TX.(it may also say as TX REPORT)

On your machine under TX report it may just say PRINT ERROR ONLY, which means only print if there's an error, or the PRNT FOR EACH TX. You'll find it easily. You want the print for each tx option. This will print a report and give confirmation that your fax went through after each fax. If you have any problems understandind this or need more help just give a shout.
If this solves your problem PLEASE rate this as fixed. Like I said if you need more help just add a comment and I'll be happy to assist you further. Thanks and have a good one.



Jun 30, 2008 | Canon PIXMA MX310 All-In-One Printer

5 Answers

Repeated Fax TX report printing

Solution #3 solved it for me. The report kept printing over and over, so I used the menus (roughly) mentioned in Soluton #3 by guest.

My problem was the printer was trying to print the TX Error Report with the image attached. That made the report too big for standard sized paper, so the machine kept telling me to check the paper size, and I'd hit 'OK', and that made the machine try to print the report again, for it continued to think it had not printed a complete report.

Here's what I did...

Go to: Fax Menu
Arrow right ( >) to Maintenance/Settings, hit, 'OK'
Arrow right to (>) to Device Settings, hit 'OK',
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Select 'Print error only', hit 'OK',
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With the instruction to not attach the TX image, it will print out the error report without the TX image, the report will fit on the paper, and it will clear this problem.

Good luck!

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