I had the same problem with the loud grinding sound. The gears on the cartridge(s) is not turning but rather stripping creating a grinding sound. Reinstall all of the toner cartridges. If that doesn't work, pull each cartridge out and manually turn the gear on the cartridge. If the problem persists, you may need to purchase a new toner cartridge.
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Try to remove the sheets of paper from the feeder. If you are physically able and willing, carefully turn the printer upside down. Any foreign objects or debris that may have accidentally fallen into the feeder should just freely roll out of it. If feeder is clear, place the printer down. Open the printer cover and make sure the paper path in the cartridge area is free from obstructions. Close the printer cover. Unplug and re-plug the printer into the power source to reset it. When the printer turns on, reload some paper and try to print again.
If the problem continues, please contact Lexmark Technical Support Center for additional assistance.
Please make sure that you have the right paper roll.
Your machine takes a thermal paper roll, which means it actually burns the print into the surface of the paper as opposed to printing with a ribbon or ink roller like other makes.
The thermal paper will only show a print on one side of the paper, in other words if you do indeed have the right roll and it is in upside down you will get a blank printout.
An easy way to see if it is the right paper hold the roll in your one hand and scratch a line with the thumb nail of your other hand accross the surface of the roll,if you get a black line on the paper then it is the right one, otherwise you have what we call a "bond" paper roll and it will not work in your machine.
If you got the "black line" with your thumb nail, then lift the printer head arm (green lever) place the roll in position with the paper rolling out from the bottom of the roll towards the front of the machine, pull the paper out past the catch mechanism and close the printer ****.Tear off the excess paper and replace the printer cover.
You should be ready to go ahead with sales.
This should solve the problem .
The above solution is very detailed and informative. It's great. Thanks. Also, a good first step is to check the paper feed to make sure it is set to the correct loader. Sounds stupid but easily overlooked.
Hi, Sounds very much like the feed rollers are worn out. If you can get to them without too much trouble you can clean them up with regular rubbing alcohol and a rag which will help the paper feed. You might also want to try unpluging the printer and trying to roll the paper feed buttons by hand and seeing if a piece of paper will feed through without catching anywhere. If it does catch somewhere, then you may very well have a small piece of paper jammed in the paper path causing the jam. Good luck.
Ok, it is good you checked for paper jams. I need you to look inside the unit where the paper roller is on both sides and see if both sides look even and the same. It still sounds like a jam to me, and this would definitely create a loud sound as your unit is trying to print for you and the mechanism will keep trying to turn even if it can't. Something may snap or break if there is a jam so make extra extra sure you check every nook and cranny as jams can be so very tiny. I found a piece the size of a matstick width in mine that my toddler had posted in it, and it was caught in the paper roller teeth inside the unit. When you open your printer, does the cartridge holder roll by itself to the left or stay still??? Take out the toner cartridge and thoroughly clean inside with solution and replace.